How much does AmplifAI cost?

AmplifAI is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does AmplifAI integrate with?

AmplifAI integrates with Five9, Genesys, NICE CXone, Amazon Connect, Talkdesk, 8x8, Avaya, Dialpad, RingCentral, Vonage, Salesforce, Zendesk, ServiceNow, Microsoft Dynamics 365, Qualtrics, Medallia, Verint, and Calabrio.

What compliance standards does AmplifAI meet?

Based on the vendor's own security and trust pages, AmplifAI claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance.

Is AmplifAI HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for AmplifAI on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does AmplifAI cover?

AmplifAI handles customer conversations over chat, email, voice, and social media.

Can AmplifAI take actions, or does it only answer questions?

Based on the vendor's own description, AmplifAI answers and routes questions rather than completing tasks in other systems.

What are the best AmplifAI alternatives?

Popular alternatives include Authenticx, CallMiner, and Crescendo.ai.

AmplifAI

Contact Center & CCaaS Enterprise QA & Conversation Analytics

Contact center performance platform that auto-scores every human and AI agent interaction and turns the results into coaching and next best actions.

Best for

Large in-house or BPO contact centers that want one scorecard and coaching loop covering live agents and AI agents from multiple vendors.

Look elsewhere if

You need software that answers customers directly, or you are too small for an enterprise performance management rollout.

Pricing: Paid from Custom
Founded: 2018
Company: Independent, venture-backed
Channels: Chat, Email, Voice, Social
Data residency: Region lock available (EU and Australia named)
Compliance: SOC 2 HIPAA GDPR ISO 27001 PCI DSS
Integrations: Five9 Genesys NICE CXone Amazon Connect Talkdesk 8x8 Avaya Dialpad RingCentral Vonage Salesforce Zendesk ServiceNow Microsoft Dynamics 365 Qualtrics Medallia Verint Calabrio

AmplifAI is a performance and CX management platform for contact centers. It pulls structured and unstructured data from more than 150 sources (CCaaS platforms, CRMs, QA and WFM tools, surveys, voice analytics, chatbots and IVR) into one data layer, then runs Auto QA across 100 percent of interactions, mines intent, sentiment and root cause, and generates role-specific next best actions: a coaching task for a team leader, a recognition nudge for an agent, a vendor scorecard for an operations leader. Gamification, AI role-play simulations and a Coaching Effectiveness Index sit on top of the same data.

The distinctive part is that it now grades AI agents and human agents on variants of one scorecard. Its AI Agent Management module evaluates chatbots, voice bots and IVAs from any vendor on goal completion, hallucination and grounding checks, escalation appropriateness by intent and whether a resolution held days later, and it scores the handoff between bot and person as one journey. That makes it less a QA tool than an accountability layer for a blended workforce, which matters if you run several AI vendors and BPOs and want one independent measure across them. AmplifAI says it runs on internally hosted LLMs, redacts PII before processing, and claims SOC 2 Type II, ISO 27001, PCI DSS, HIPAA and GDPR.

Sean Minter founded the company, which is headquartered in Plano, Texas, and was bootstrapped until a $3.9 million seed round in 2019. It closed an $18.5 million Series A led by Greycroft, and in September 2025 announced $33.7 million in Series B funding and credit facility led by CVS Health Ventures. BPO iQor and TTEC (through TTEC Perform) have both announced AmplifAI as their performance engine, and it won the 2026 CCW Excellence Award for Automation Solution of the Year. Published customer results are anonymized: a Fortune 500 card issuer giving team leaders 40 percent of their week back and a home improvement retailer lifting sales conversion 27 percent.

No pricing is published; access starts with a demo or a self-guided product tour. Choose AmplifAI if you run a large or outsourced contact center, increasingly alongside AI agents, and the bottleneck is turning QA scores into coaching that actually changes behavior. Skip it if you are a small support team that needs a helpdesk or an AI agent itself, since this measures and manages the people and bots you already have rather than answering customers.

Key features

Auto QA across 100% of interactions
AI agent scoring and governance alongside human agents
Next best actions for coaching and recognition
150+ contact center data source integrations
Gamification, incentives and AI role-play simulations

What the AI can do

Answers questions; does not act. The vendor describes it as answering and routing, not completing tasks in other systems.

Visit AmplifAI →

See the best AmplifAI alternatives →

Frequently asked questions

Who is AmplifAI best for?: Large in-house or BPO contact centers that want one scorecard and coaching loop covering live agents and AI agents from multiple vendors. Look elsewhere if you need software that answers customers directly, or you are too small for an enterprise performance management rollout.
How much does AmplifAI cost?: AmplifAI is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does AmplifAI integrate with?: AmplifAI integrates with Five9, Genesys, NICE CXone, Amazon Connect, Talkdesk, 8x8, Avaya, Dialpad, RingCentral, Vonage, Salesforce, Zendesk, ServiceNow, Microsoft Dynamics 365, Qualtrics, Medallia, Verint, and Calabrio.
What compliance standards does AmplifAI meet?: Based on the vendor's own security and trust pages, AmplifAI claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance. See how that compares across vendors →
Is AmplifAI HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for AmplifAI on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does AmplifAI cover?: AmplifAI handles customer conversations over chat, email, voice, and social media.
Can AmplifAI take actions, or does it only answer questions?: Based on the vendor's own description, AmplifAI answers and routes questions rather than completing tasks in other systems.
When was AmplifAI founded?: AmplifAI was founded in 2018.
What are the best AmplifAI alternatives?: Popular alternatives include Authenticx, CallMiner, and Crescendo.ai. See all AmplifAI alternatives →

Sources for the facts on this page

Compliance: amplifai.com SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, and GDPR. checked October 2026
Channels: amplifai.com voice, chat, email, social, chatbots, IVR/IVA, CRM, QA, WFM checked October 2026
AI takes actions: amplifai.com Our AI powers coaching and QA for your teams: it's employee-facing, not customer-facing. This eliminates the risk of AI hallucinations reaching your consumers. checked October 2026
Data residency: amplifai.com Region-lock your data to specific geographic locations. EU data stays in the EU, Australian data stays in Australia; your data never crosses borders without authorization. checked October 2026
Founded year: amplifai.com Founded in 2018, the company is headquartered in Plano, TX. checked October 2026

Updated October 2026

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