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ClearFeed

AI Agents & Chatbots B2B & Technical Support Help Desk & Ticketing Internal IT & Employee Support

Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.

Best for

Slack-first B2B and internal support teams of up to 15 agents that want customer channels, IT and HR requests and AI agents in one tool, from $24 per agent.

Look elsewhere if

You run support mostly over email and phone, or need a full ITSM suite with asset and change management.

Pricing
Paid from $24/agent/mo billed monthly
Founded
2021
Free trial
14-day free trial
How you buy
Self-serve signup
Company
Independent, venture-backed
Channels
Chat, Email
Data residency
US (AWS us-east-1)
Compliance
SOC 2 HIPAA GDPR
Integrations
Slack Microsoft Teams Discord Telegram Zendesk Intercom Freshdesk HubSpot Salesforce Service Cloud Jira Jira Service Management Linear ClickUp Asana GitHub Confluence Notion Google Drive SharePoint Okta JumpCloud Kandji AssetPanda BambooHR

ClearFeed is a helpdesk that lives in Slack and serves both sides of the house. The External Helpdesk handles customer support across Slack Connect, Microsoft Teams, email, web chat, Discord, Telegram and a customer portal; the Internal Helpdesk is a service desk for IT, HR, finance, legal and engineering requests from employees; and a lighter Integrations Edition simply files and two-way syncs Slack threads into Zendesk, Jira, Jira Service Management, Intercom, Freshdesk, ClickUp or Linear. The core mechanic is the triage channel: replies across hundreds of customer channels, plus email and chat, are worked from one private Slack channel, with SLA alerts, forms, approvals, round-robin assignment, announcements to groups of customer channels and service metrics on top.

The AI agents are where it competes with Pylon and Unthread. An agent attaches to chosen Slack channels, answers from more than a dozen knowledge sources (Confluence, Notion, Google Drive, SharePoint, GitHub, public sites, and help centers in Zendesk, Freshdesk, Intercom or Salesforce) plus past tickets, and creates a ticket when it cannot resolve the request. On the Professional plan it can also act in IT and HR systems such as Okta, JumpCloud, Kandji, AssetPanda and BambooHR, which makes the internal use case real rather than a FAQ bot. Customers can also raise a ticket just by adding an emoji to a message. ClearFeed uses OpenAI models by default, and Enterprise can bring its own model.

Joydeep Sen Sarma (an early Facebook engineer who founded Apache Hive and Qubole), Ankit Jain and Lalit Indoria founded ClearFeed in late 2021. In October 2023 it raised a $2.7 million seed round led by Peak XV's Surge with 8VC participating. It reports more than 300 customers, including Astronomer, Chronosphere, Teleport, Crypto.com and Zenskar. It has been SOC 2 Type 2 compliant since August 2022 and offers GDPR and HIPAA terms, with a BAA on Enterprise.

Pricing is published in two models. Agent-based plans are $24 per agent per month for Starter and $49 for Professional (1 to 15 agents), with 15 percent off annually; usage-based plans start at $40 a month for 10 channels and 100 tickets. Read the tiers carefully: GPT-powered answers and custom AI agents are an add-on on Starter, from $20 a month for 100 credits, while Professional includes 50 credits per agent. There is a 14-day trial with no card. Choose ClearFeed if Slack is the front door for customers, employees or both and you want one affordable tool with AI that can act. Skip it if your support runs mainly on email and phone, or if you need full ITSM with asset and change management.

Key features

What the AI can do

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Frequently asked questions

Who is ClearFeed best for?
Slack-first B2B and internal support teams of up to 15 agents that want customer channels, IT and HR requests and AI agents in one tool, from $24 per agent. Look elsewhere if you run support mostly over email and phone, or need a full ITSM suite with asset and change management.
How much does ClearFeed cost?
ClearFeed is a paid product. The listed starting price is $24/agent/mo billed monthly. Compare pricing across all listed tools →
What does ClearFeed integrate with?
ClearFeed integrates with Slack, Microsoft Teams, Discord, Telegram, Zendesk, Intercom, Freshdesk, HubSpot, Salesforce Service Cloud, Jira, Jira Service Management, Linear, ClickUp, Asana, GitHub, Confluence, Notion, Google Drive, SharePoint, Okta, JumpCloud, Kandji, AssetPanda, and BambooHR.
What compliance standards does ClearFeed meet?
Based on the vendor's own security and trust pages, ClearFeed claims SOC 2, HIPAA, and GDPR compliance. See how that compares across vendors →
Is ClearFeed HIPAA compliant?
Yes. The vendor advertises HIPAA compliance for ClearFeed on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does ClearFeed cover?
ClearFeed handles customer conversations over chat and email.
Can ClearFeed take actions, or does it only answer questions?
ClearFeed can take actions in connected systems, not just answer questions.
Does ClearFeed have a free trial?
Yes: 14-day free trial.
Can I buy ClearFeed without talking to sales?
Yes. You can sign up and start on your own.
When was ClearFeed founded?
ClearFeed was founded in 2021.
What are the best ClearFeed alternatives?
Popular alternatives include Jira Service Management, Atomicwork, and Featurebase. See all ClearFeed alternatives →
Sources for the facts on this page

Updated October 2026

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