How much does Siena AI cost?

Siena AI uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $750/mo + $0.90/ticket.

What does Siena AI integrate with?

Siena AI integrates with Gorgias, Zendesk, Shopify, Recharge, Klaviyo, and Kustomer.

What compliance standards does Siena AI meet?

Based on the vendor's own security and trust pages, Siena AI claims SOC 2, HIPAA, and GDPR compliance.

Is Siena AI HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Siena AI on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Siena AI cover?

Siena AI handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.

What languages does Siena AI support?

Siena AI supports 100+ languages.

Can Siena AI take actions, or does it only answer questions?

Siena AI can take actions in connected systems, not just answer questions, including order status, refunds & returns, billing & subscription changes, account updates, and ticket routing & tagging.

What are the best Siena AI alternatives?

Popular alternatives include Certainly, Consio, and Gladly Sidekick.

Siena AI

AI Agents & Chatbots E-commerce Support

Empathic AI customer service for commerce brands, blending automation with brand personality.

Best for

Direct-to-consumer and commerce brands for whom brand voice is a real asset, that want autonomous resolution of orders, subscriptions and returns across email, chat, voice, SMS, WhatsApp and social on top of Gorgias, Zendesk or Kustomer, with published pricing of $750 a month plus $0.90 per ticket, 100+ languages and SOC 2, HIPAA and GDPR coverage.

Look elsewhere if

You are a small store or outside commerce: the $750 monthly platform fee is a real floor, there is no free trial or self-serve start, and the product is built around the DTC stack.

Pricing: Per resolution from $750/mo + $0.90/ticket
Founded: 2022
Company: Independent, venture-backed $4.7M (as of November 2023) raised; latest: Seed, $4.7M (November 2023)
Channels: Chat, Email, Voice, SMS, WhatsApp, Social
Languages: 100+ languages
Compliance: SOC 2 HIPAA GDPR
Integrations: Gorgias Zendesk Shopify Recharge Klaviyo Kustomer

Siena AI sells empathy at scale, which sounds like marketing until you watch most support bots talk. Founded in 2022 by Romanian entrepreneurs Andrei Negrau and Lisa Popovici, whose previous startup was SMS-commerce company Cartloop, Siena builds autonomous customer service for e-commerce and consumer brands with an unusual obsession: sounding like the brand, not like a template. Its AI personas carry a defined voice and tone, and brands like Spanx, HexClad, Kitsch, Prose, and MUD WTR use them to resolve orders, subscriptions, and returns across email, chat, SMS, and social DMs without the customer feeling the switch to a robot.

Under the personality is a full commerce-support engine. Siena sits on top of the help desk you already run, Gorgias, Zendesk, Kustomer, or Gladly, and plugs into Shopify, Recharge, Klaviyo, and the rest of the DTC stack to take real actions. It claims up to 80 percent automation with CSAT going up rather than down, and rounds the platform out with automated QA scoring, a voice-of-customer topic explorer, and an AI shopping agent that recommends products mid-conversation.

The company raised a $4.7 million seed led by Sierra Ventures in 2023 and publishes its pricing shape: a $750 monthly platform fee plus about $0.90 per automated ticket, with volume pricing quoted.

Choose Siena when brand voice is a genuine business asset, the common case for DTC brands whose customers chose them partly for the vibe. If you just need cheap deflection, simpler tools cost less; if every customer touch is brand equity, Siena is the one built around that belief.

Key features

Empathic AI brand personas
Automated QA scoring
Subscription and post-purchase automation
AI shopping recommendations
Voice-of-customer topic explorer

What the AI can do

Takes actions, not just answers. Siena AI can complete tasks in your other systems: Order status Refunds & returns Billing & subscription changes Account updates Ticket routing & tagging
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Spanx: Siena handles 50% of conversations; average handle time cut in half Source
Bad Birdie: 80% automation rate within one month Source
Everyday Dose: Automates over 70% of shopper inquiries Source

Visit Siena AI →

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What does Siena AI cost? →

Frequently asked questions

Who is Siena AI best for?: Direct-to-consumer and commerce brands for whom brand voice is a real asset, that want autonomous resolution of orders, subscriptions and returns across email, chat, voice, SMS, WhatsApp and social on top of Gorgias, Zendesk or Kustomer, with published pricing of $750 a month plus $0.90 per ticket, 100+ languages and SOC 2, HIPAA and GDPR coverage. Look elsewhere if you are a small store or outside commerce: the $750 monthly platform fee is a real floor, there is no free trial or self-serve start, and the product is built around the DTC stack.
How much does Siena AI cost?: Siena AI uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $750/mo + $0.90/ticket. Compare pricing across all listed tools →
What does Siena AI integrate with?: Siena AI integrates with Gorgias, Zendesk, Shopify, Recharge, Klaviyo, and Kustomer.
What compliance standards does Siena AI meet?: Based on the vendor's own security and trust pages, Siena AI claims SOC 2, HIPAA, and GDPR compliance. See how that compares across vendors →
Is Siena AI HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Siena AI on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Siena AI cover?: Siena AI handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.
What languages does Siena AI support?: Siena AI supports 100+ languages.
Can Siena AI take actions, or does it only answer questions?: Siena AI can take actions in connected systems, not just answer questions, including order status, refunds & returns, billing & subscription changes, account updates, and ticket routing & tagging.
When was Siena AI founded?: Siena AI was founded in 2022.
What are the best Siena AI alternatives?: Popular alternatives include Certainly, Consio, and Gladly Sidekick. See all Siena AI alternatives →

Sources for the facts on this page

Pricing page: siena.cx Automate tickets at just $0.90 each checked September 2026
AI takes actions: siena.cx From 'where's my order?' to 'I want to start my return', Siena handles it all- updating addresses, generating labels, issuing refunds, and sending replacements in a single flow. checked September 2026
Human handoff: siena.cx Collaborative AI Routing that explains every handoff with a note. checked September 2026
AI actions: siena.cx From 'where's my order?' to 'I want to start my return', Siena handles it all checked September 2026
Compliance: siena.cx We're thrilled to share that Siena AI is now SOC-2 Certified. This achievement reflects our commitment to data security and integrity. checked September 2026
Compliance: siena.cx We’re proud to announce that Siena AI is now officially HIPAA compliant. This milestone further reinforces our commitment to data security … With HIPAA, Siena now meets the most rigorous industry standards, including: GDPR, protecting personal data across the EU checked September 2026
Languages: siena.cx Today, Siena AI autonomously handles up to 80% of all customer interactions across 100+ languages and all channels (including email, text, social DMs and comments) checked September 2026
Company: thesaasnews.com raised $4.7 million in seed funding. checked October 2026
Latest funding: thesaasnews.com raised $4.7 million in seed funding. checked October 2026
Total funding: thesaasnews.com raised $4.7 million in seed funding. checked October 2026

Updated October 2026

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