How much does Five9 cost?

Five9 is a paid product. The listed starting price is $119/seat/mo.

What does Five9 integrate with?

Five9 integrates with Salesforce, ServiceNow, Microsoft Dynamics 365, Zendesk, Oracle, Microsoft Teams, Zoom, and RingCentral.

What compliance standards does Five9 meet?

Based on the vendor's own security and trust pages, Five9 claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance.

Is Five9 HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Five9 on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Five9 cover?

Five9 handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.

What languages does Five9 support?

Five9 supports 50+ languages (130+ for speech recognition).

Can Five9 take actions, or does it only answer questions?

Five9 can take actions in connected systems, not just answer questions, including bookings & scheduling.

What are the best Five9 alternatives?

Popular alternatives include Ajoxi, Amazon Connect, and ASAPP.

Five9

Contact Center & CCaaS Enterprise Voice & Phone AI

Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

Best for

Enterprise contact centers that want voice, chat, email, SMS and social routing plus AI agents, agent assist and workforce management from one public company, with published seat pricing from $119 and SOC 2, HIPAA, ISO 27001 and PCI DSS coverage, integrated with Salesforce, ServiceNow, Dynamics 365 or Zendesk.

Look elsewhere if

You are a small team or want to try before buying: Five9 has no free trial or self-serve start, the entry price is per concurrent seat, and the AI capabilities sit in the higher Plus, Pro and Enterprise bundles that are quote-priced.

Pricing: Paid from $119/seat/mo
Founded: 2001
Minimum commitment: 50 seats minimum
Company: Public company (NASDAQ: FIVN)
Channels: Chat, Email, Voice, SMS, WhatsApp, Social
Languages: 50+ languages (130+ for speech recognition)
Data residency: US, EU (Frankfurt, Amsterdam)
Compliance: SOC 2 HIPAA GDPR ISO 27001 PCI DSS
Integrations: Salesforce ServiceNow Microsoft Dynamics 365 Zendesk Oracle Microsoft Teams Zoom RingCentral

Five9 is a cloud contact center platform, the kind that runs the whole operation: inbound and outbound voice, chat, email, SMS, and social messaging, plus routing, quality management, and workforce tools. Its Genius AI suite threads through everything, with voice and digital AI Agents that resolve customer conversations on their own, AI Agent Assist that transcribes calls and coaches live reps, and AI Summaries, Insights, and Knowledge doing the after-call cleanup. In 2025 Five9 pushed hard into what it calls Agentic CX, adding an Agentic Engine plus AI Trust and Governance controls.

The company has been at this since 2001, when it started in San Ramon, California, betting that contact centers belonged in the cloud back when they lived in server closets. It went public on NASDAQ in April 2014 at 7 dollars a share under the ticker FIVN. In 2021 Zoom agreed to buy Five9 for roughly 14.7 billion dollars in stock, then shareholders balked and the deal was terminated that September. Longtime CEO Mike Burkland retired, handing the job to Amit Mathradas in February 2026. Today Five9 claims more than 3,000 customers, including Alaska Airlines, PUMA, Omaha Steaks, Wyndham, and Exact Sciences.

Five9 publishes exactly two prices. Digital costs 119 dollars per concurrent seat per month for digital channels only, and Core costs 159 dollars with voice included. The Plus, Pro, and Enterprise bundles are quote only, and everything carries a 50 seat minimum plus usage based charges. Bundled AI covers 3,000 minutes per seat before metered fees kick in, and the serious stuff, AI Agents and virtual agents, is sold as add-ons through sales. Budget accordingly.

Choose Five9 if you run a genuine contact center with 50 or more seats and want voice, digital channels, and AI under one roof from a vendor that will still exist next year. Skip it if you are a small team wanting a simple helpdesk: Zendesk or Intercom will fit better, cost less, and skip the sales calls.

Key features

Voice and digital AI agents
Real-time AI agent assist
Omnichannel contact center routing
AI summaries and insights
Workforce engagement management

What the AI can do

Takes actions, not just answers. Five9 can complete tasks in your other systems: Bookings & scheduling
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

MSU Federal Credit Union: AI Agents automate 75% of chat volume; call abandonment cut nearly in half Source
Exact Sciences: 45% containment rate and 20% overall call deflection Source

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Frequently asked questions

Who is Five9 best for?: Enterprise contact centers that want voice, chat, email, SMS and social routing plus AI agents, agent assist and workforce management from one public company, with published seat pricing from $119 and SOC 2, HIPAA, ISO 27001 and PCI DSS coverage, integrated with Salesforce, ServiceNow, Dynamics 365 or Zendesk. Look elsewhere if you are a small team or want to try before buying: Five9 has no free trial or self-serve start, the entry price is per concurrent seat, and the AI capabilities sit in the higher Plus, Pro and Enterprise bundles that are quote-priced.
How much does Five9 cost?: Five9 is a paid product. The listed starting price is $119/seat/mo. Compare pricing across all listed tools →
What does Five9 integrate with?: Five9 integrates with Salesforce, ServiceNow, Microsoft Dynamics 365, Zendesk, Oracle, Microsoft Teams, Zoom, and RingCentral.
What compliance standards does Five9 meet?: Based on the vendor's own security and trust pages, Five9 claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance. See how that compares across vendors →
Is Five9 HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Five9 on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Five9 cover?: Five9 handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.
What languages does Five9 support?: Five9 supports 50+ languages (130+ for speech recognition).
Can Five9 take actions, or does it only answer questions?: Five9 can take actions in connected systems, not just answer questions, including bookings & scheduling.
When was Five9 founded?: Five9 was founded in 2001.
What are the best Five9 alternatives?: Popular alternatives include Ajoxi, Amazon Connect, and ASAPP. See all Five9 alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

October 2026 Compliance updated from SOC 2, HIPAA, ISO 27001, PCI DSS to SOC 2, HIPAA, GDPR, ISO 27001, PCI DSS.

See every change across the directory →

Sources for the facts on this page

Pricing page: five9.com Digital channels only $ 119 Monthly/Seat USD Get a Quote checked September 2026
Languages: five9.com For text-to-speech, select from more than 50 languages and hundreds of voices For speech recognition, select from more than 130 languages and dialects checked September 2026
AI takes actions: five9.com AI Agents resolve complex, multi-turn requests and take real action across your systems checked September 2026
Human handoff: five9.com When escalation is needed, full conversation context transfers instantly to a live agent, so customers never start over checked September 2026
Company: five9.com SAN RAMON, Calif. - October 10, 2024 - Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform checked September 2026
Data residency: five9.com The data centers serve Five9 customers in the European Union (EU), Europe, the Middle East, and Africa, supporting the company’s international growth and the desire for European customers to maintain data residency. checked October 2026
Minimum commitment: five9.com Prices above are per concurrent user and usage-based pricing may apply, with a minimum of 50 seats. checked October 2026
Channels: five9.com Five9 Engage handles inbound and outbound requests across voice, web chat, SMS, email, WhatsApp and video checked October 2026
Channels: five9.com Create connected customer journeys across voice, email, chat, SMS, and social messaging channels. checked October 2026
AI actions: five9.com With Five9 AI agents, patients can schedule test-kit pickups without waiting for an agent. checked October 2026
Compliance: five9.com Security & Compliance SOC 2 Type II, HIPAA, PCI DSS, GDPR, ISO 27001, C5 and DORA, with audit reports and sub-processors available in the Trust Center. checked October 2026
Founded year: five9.com Founded in 2001, Five9 led the cloud revolution in contact centers. checked October 2026

Updated October 2026

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