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Contact Center & CCaaS Enterprise Voice & Phone AI

Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

Pricing

Paid from $119/seat/mo

Founded

2001

Channels

Chat, Email, Voice, SMS, Social

Compliance

SOC 2 HIPAA ISO 27001 PCI DSS

Integrations

Salesforce ServiceNow Microsoft Dynamics 365 Zendesk Oracle Microsoft Teams Zoom RingCentral

Five9 is a cloud contact center platform, the kind that runs the whole operation: inbound and outbound voice, chat, email, SMS, and social messaging, plus routing, quality management, and workforce tools. Its Genius AI suite threads through everything, with voice and digital AI Agents that resolve customer conversations on their own, AI Agent Assist that transcribes calls and coaches live reps, and AI Summaries, Insights, and Knowledge doing the after-call cleanup. In 2025 Five9 pushed hard into what it calls Agentic CX, adding an Agentic Engine plus AI Trust and Governance controls.

The company has been at this since 2001, when it started in San Ramon, California, betting that contact centers belonged in the cloud back when they lived in server closets. It went public on NASDAQ in April 2014 at 7 dollars a share under the ticker FIVN. In 2021 Zoom agreed to buy Five9 for roughly 14.7 billion dollars in stock, then shareholders balked and the deal was terminated that September. Longtime CEO Mike Burkland retired, handing the job to Amit Mathradas in February 2026. Today Five9 claims more than 3,000 customers, including Alaska Airlines, PUMA, Omaha Steaks, Wyndham, and Exact Sciences.

Five9 publishes exactly two prices. Digital costs 119 dollars per concurrent seat per month for digital channels only, and Core costs 159 dollars with voice included. The Plus, Pro, and Enterprise bundles are quote only, and everything carries a 50 seat minimum plus usage based charges. Bundled AI covers 3,000 minutes per seat before metered fees kick in, and the serious stuff, AI Agents and virtual agents, is sold as add-ons through sales. Budget accordingly.

Choose Five9 if you run a genuine contact center with 50 or more seats and want voice, digital channels, and AI under one roof from a vendor that will still exist next year. Skip it if you are a small team wanting a simple helpdesk: Zendesk or Intercom will fit better, cost less, and skip the sales calls.

Key features

• Voice and digital AI agents
• Real-time AI agent assist
• Omnichannel contact center routing
• AI summaries and insights
• Workforce engagement management

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Frequently asked questions

How much does Five9 cost?

Five9 is a paid product. The listed starting price is $119/seat/mo. Compare pricing across all listed tools →

What does Five9 integrate with?

Five9 integrates with Salesforce, ServiceNow, Microsoft Dynamics 365, Zendesk, Oracle, Microsoft Teams, Zoom, and RingCentral.

What compliance standards does Five9 meet?

Based on the vendor's own security and trust pages, Five9 claims SOC 2, HIPAA, ISO 27001, and PCI DSS compliance. See how that compares across vendors →

Is Five9 HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Five9 on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Five9 cover?

Five9 handles customer conversations over chat, email, voice, SMS, and social media.

When was Five9 founded?

Five9 was founded in 2001.

What are the best Five9 alternatives?

Popular alternatives include Amazon Connect, boost.ai, and Cognigy. See all Five9 alternatives →

Updated July 2026

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