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AI Agents & Chatbots Internal IT & Employee Support

Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.

Pricing

Paid from $99/mo

Channels

Slack, Microsoft Teams, Web

Integrations

Slack Microsoft Teams ServiceNow Freshservice Jira Service Desk Okta Azure AD JumpCloud Workday BambooHR ADP Microsoft Intune

Workativ builds AI agents that automate IT and HR support for employees, claiming to handle up to 80 percent of repetitive queries. The platform has four moving parts: an AI Agent Studio for building agents, AI App Workflows that reach into HRIS and ITSM systems to actually complete tasks, Knowledge AI doing retrieval over sources like SharePoint and Confluence, and a shared live chat inbox where a human picks up whatever the agent escalates.

On the IT side that means password resets, account unlocks, access requests and ticket creation against systems like ServiceNow, Okta and Azure AD. On the HR side it covers PTO questions, benefits, policy lookups, and workflow automation for onboarding, offboarding and performance reviews. Agents deploy natively inside Microsoft Teams and Slack as well as a website chat widget. The integration catalog is deep for a company this size: more than 100 applications, including 19 or more ITSM tools (ServiceNow, Freshservice, Jira Service Desk), 15 or more identity providers (Okta, Azure AD, JumpCloud), 13 or more HRIS platforms (Workday, BambooHR, ADP, UKG) and 9 or more MDM tools (Microsoft Intune, MobileIron). GoTo is the flagship reference, reporting that it replaced Bold360 and now resolves 80 percent of employee support queries autonomously.

The pricing model is the most interesting thing here and the reason this listing exists. Workativ charges by session rather than by employee: Starter at $99 a month for 200 AI chat sessions, 1 AI agent, 2 actions and one admin seat; Business at $349 a month for 500 sessions, 2 agents, 5 actions and three seats; Enterprise by quote, with 15 percent off for annual billing. Because there is no per-user fee, the bill tracks how much the assistant is actually used rather than how many people you employ, which is the opposite of how almost everything else in this category prices and a real advantage when only a slice of the workforce uses the bot.

Workativ does not publish a founding year anywhere on its site, so this listing records none rather than guessing at one. Choose Workativ if you want the cheapest credible entry into AI employee support, or if per-seat pricing across a large headcount makes the alternatives absurd for your usage. Skip it if you need a full ITSM system of record, or if your volumes are high enough that session bundles stop being the bargain they look like at 200 a month.

Key features

• Session-based pricing with no per-user fee
• AI agents for IT and HR in Slack and Teams
• App Workflows for resets, unlocks, and provisioning
• Knowledge AI retrieval over SharePoint and Confluence
• Shared live chat inbox for human escalation

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Frequently asked questions

How much does Workativ cost?

Workativ is a paid product. The listed starting price is $99/mo. Compare pricing across all listed tools →

What does Workativ integrate with?

Workativ integrates with Slack, Microsoft Teams, ServiceNow, Freshservice, Jira Service Desk, Okta, Azure AD, JumpCloud, Workday, BambooHR, ADP, and Microsoft Intune.

Which support channels does Workativ cover?

Workativ handles customer conversations over slack, Microsoft Teams, and web.

What are the best Workativ alternatives?

Popular alternatives include Atomicwork, Espressive Barista, and Leena AI. See all Workativ alternatives →

Updated August 2026

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