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Workativ

AI Agents & Chatbots Internal IT & Employee Support

Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.

Best for

IT and HR teams that want employee support agents in Slack and Teams priced per session with no per-user fee, from a published $349 a month, with workflows into ServiceNow, Freshservice, Jira, Okta, Azure AD, Workday and BambooHR, 90+ languages and SOC 2, HIPAA, GDPR and ISO 27001 coverage.

Look elsewhere if

You need customer-facing support, a free trial or self-serve start, or stated residency and ownership: Workativ is employee-facing and those fields are unverified.

Pricing
Paid from $349/mo
Channels
Chat, WhatsApp, Social
Languages
90+ languages
Compliance
SOC 2 HIPAA GDPR ISO 27001
Integrations
Slack Microsoft Teams ServiceNow Freshservice Jira Service Management Okta Microsoft Entra ID JumpCloud Workday BambooHR ADP Microsoft Intune

Workativ builds AI agents that automate IT and HR support for employees, claiming to handle up to 80 percent of repetitive queries. The platform has four moving parts: an AI Agent Studio for building agents, AI App Workflows that reach into HRIS and ITSM systems to actually complete tasks, Knowledge AI doing retrieval over sources like SharePoint and Confluence, and a shared live chat inbox where a human picks up whatever the agent escalates.

On the IT side that means password resets, account unlocks, access requests and ticket creation against systems like ServiceNow, Okta and Azure AD. On the HR side it covers PTO questions, benefits, policy lookups, and workflow automation for onboarding, offboarding and performance reviews. Agents deploy natively inside Microsoft Teams and Slack as well as a website chat widget. The integration catalog is deep for a company this size: more than 100 applications, including 19 or more ITSM tools (ServiceNow, Freshservice, Jira Service Desk), 15 or more identity providers (Okta, Azure AD, JumpCloud), 13 or more HRIS platforms (Workday, BambooHR, ADP, UKG) and 9 or more MDM tools (Microsoft Intune, MobileIron). GoTo is the flagship reference, reporting that it replaced Bold360 and now resolves 80 percent of employee support queries autonomously.

The pricing model is the most interesting thing here and the reason this listing exists. Workativ charges by session rather than by employee: Starter at $99 a month for 200 AI chat sessions, 1 AI agent, 2 actions and one admin seat; Business at $349 a month for 500 sessions, 2 agents, 5 actions and three seats; Enterprise by quote, with 15 percent off for annual billing. Because there is no per-user fee, the bill tracks how much the assistant is actually used rather than how many people you employ, which is the opposite of how almost everything else in this category prices and a real advantage when only a slice of the workforce uses the bot.

Workativ does not publish a founding year anywhere on its site, so this listing records none rather than guessing at one. Choose Workativ if you want the cheapest credible entry into AI employee support, or if per-seat pricing across a large headcount makes the alternatives absurd for your usage. Skip it if you need a full ITSM system of record, or if your volumes are high enough that session bundles stop being the bargain they look like at 200 a month.

Key features

What the AI can do

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

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Frequently asked questions

Who is Workativ best for?
IT and HR teams that want employee support agents in Slack and Teams priced per session with no per-user fee, from a published $349 a month, with workflows into ServiceNow, Freshservice, Jira, Okta, Azure AD, Workday and BambooHR, 90+ languages and SOC 2, HIPAA, GDPR and ISO 27001 coverage. Look elsewhere if you need customer-facing support, a free trial or self-serve start, or stated residency and ownership: Workativ is employee-facing and those fields are unverified.
How much does Workativ cost?
Workativ is a paid product. The listed starting price is $349/mo. Compare pricing across all listed tools →
What does Workativ integrate with?
Workativ integrates with Slack, Microsoft Teams, ServiceNow, Freshservice, Jira Service Management, Okta, Microsoft Entra ID, JumpCloud, Workday, BambooHR, ADP, and Microsoft Intune.
What compliance standards does Workativ meet?
Based on the vendor's own security and trust pages, Workativ claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance. See how that compares across vendors →
Is Workativ HIPAA compliant?
Yes. The vendor advertises HIPAA compliance for Workativ on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Workativ cover?
Workativ handles customer conversations over chat, WhatsApp, and social media.
What languages does Workativ support?
Workativ supports 90+ languages.
Can Workativ take actions, or does it only answer questions?
Workativ can take actions in connected systems, not just answer questions, including account updates and password & access resets.
What are the best Workativ alternatives?
Popular alternatives include Atomicwork, ClearFeed, and Espressive Barista. See all Workativ alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

See every change across the directory →

Sources for the facts on this page

Updated October 2026

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