How much does ManageEngine ServiceDesk Plus cost?

ManageEngine ServiceDesk Plus is freemium: a free tier covers the basics, and paid plans unlock more. The listed starting price is $13/technician/mo (on-premises Standard).

What does ManageEngine ServiceDesk Plus integrate with?

ManageEngine ServiceDesk Plus integrates with ChatGPT, Microsoft Copilot, Azure OpenAI, Google AI Studio, ManageEngine Analytics Plus, Zoho MCP, and Remote Access Plus.

Which support channels does ManageEngine ServiceDesk Plus cover?

ManageEngine ServiceDesk Plus handles customer conversations over chat and email.

Can I buy ManageEngine ServiceDesk Plus without talking to sales?

Yes. You can sign up and start on your own.

When was ManageEngine ServiceDesk Plus founded?

ManageEngine ServiceDesk Plus was founded in 2002.

ManageEngine ServiceDesk Plus

Enterprise Help Desk & Ticketing Internal IT & Employee Support

Zoho's ITIL service desk with Zia AI: predictive triage, a GenAI virtual agent and a free tier, available in cloud or on-premises.

Best for

IT teams of any size that want an ITIL-certified service desk with predictive and generative AI included, a free tier for up to five technicians, and a cloud or on-premises choice.

Look elsewhere if

You want a lightweight, chat-first AI helpdesk inside Slack or Teams rather than a full ITSM platform that takes weeks to implement.

Pricing: Freemium from $13/technician/mo (on-premises Standard)
Founded: 2002
Free trial: 30-day free trial
How you buy: Self-serve signup
Company: Product of ManageEngine, a division of Zoho Corporation
Channels: Chat, Email
Integrations: ChatGPT Microsoft Copilot Azure OpenAI Google AI Studio ManageEngine Analytics Plus Zoho MCP Remote Access Plus

ServiceDesk Plus is ManageEngine's IT and enterprise service management platform, combining an ITIL service desk with IT asset management, a CMDB and separate service desk instances for HR, facilities, finance and other departments. It is sold both on-premises and in the cloud, with migration between the two, and ManageEngine says it is ITIL-certified for 14 practices. The AI comes in three layers that ship in every edition at no extra cost: predictive intelligence, an ML engine for ticket triage, routing, assignment and sentiment analysis; Ask Zia, a virtual agent that handles employee requests by text or voice and can take images; and generative features for reply drafting, summarization and low-code script generation through ChatGPT and Microsoft Copilot. Zia Agents are included in the Enterprise edition.

The distinctive choice is the AI engine. Ask Zia can run on Zia LLM, which is hosted in ManageEngine's own data centers, or on ChatGPT, Azure OpenAI or Google AI Studio, which matters for IT teams that cannot send ticket data to a third-party model. ManageEngine leans on privacy generally, citing its own data centers, no trackers and no sub-processors. Ask Zia works by retrieval over the internal knowledge base, keeps context across follow-ups, and can act on tickets (assign, update status, add notes, close) from a prompt. A reworked ServiceDesk Plus Cloud experience was announced for October 8, 2026, making Ask Zia an always-on assistant that follows whatever record a technician is viewing, adding admin-built Custom Pages, and exposing the platform to AI clients through Zoho MCP servers.

ManageEngine is the IT management division of Zoho Corporation. ServiceDesk Plus was named a Challenger in the 2026 Gartner Magic Quadrant for IT Service Management Platforms and a Strong Performer in the Forrester Wave for ESM Platforms, Q4 2025. Named customers include Liverpool City Council, Albury City Council and Stratco, whose service delivery manager says it chose ServiceDesk Plus over ServiceNow for ease of configuration. ManageEngine puts a typical large-enterprise implementation at about twelve weeks.

Pricing is published and charged per technician, with end users free. The Standard edition is free for up to five technicians. On-premises paid plans start at $13 per technician per month for Standard, $27 for Professional (adding asset management) and $67 for Enterprise (adding change, problem, projects and CMDB); in the cloud, Standard starts at $1,545 a year for ten technicians and Professional at $645 a year for two technicians and 250 assets. Every deployment gets a 30-day free trial. Choose ServiceDesk Plus if you want a mature, inexpensive ITIL platform with AI included and the option to keep both data and the model on infrastructure you control. Skip it if you want a chat-first assistant living in Slack or Teams with minimal setup, because this is a full ITSM suite with the configuration work that implies.

Key features

Predictive ticket triage, routing and sentiment analysis
Ask Zia GenAI virtual agent with text, voice and image input
Choice of Zia LLM, ChatGPT, Azure OpenAI or Google AI Studio
ITSM, asset management and CMDB in cloud or on-premises
Multi-instance enterprise service management

What the AI can do

Named actions: Ticket routing & tagging

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Frequently asked questions

Who is ManageEngine ServiceDesk Plus best for?: IT teams of any size that want an ITIL-certified service desk with predictive and generative AI included, a free tier for up to five technicians, and a cloud or on-premises choice. Look elsewhere if you want a lightweight, chat-first AI helpdesk inside Slack or Teams rather than a full ITSM platform that takes weeks to implement.
How much does ManageEngine ServiceDesk Plus cost?: ManageEngine ServiceDesk Plus is freemium: a free tier covers the basics, and paid plans unlock more. The listed starting price is $13/technician/mo (on-premises Standard). Compare pricing across all listed tools →
What does ManageEngine ServiceDesk Plus integrate with?: ManageEngine ServiceDesk Plus integrates with ChatGPT, Microsoft Copilot, Azure OpenAI, Google AI Studio, ManageEngine Analytics Plus, Zoho MCP, and Remote Access Plus.
Which support channels does ManageEngine ServiceDesk Plus cover?: ManageEngine ServiceDesk Plus handles customer conversations over chat and email.
Does ManageEngine ServiceDesk Plus have a free trial?: Yes: 30-day free trial.
Can I buy ManageEngine ServiceDesk Plus without talking to sales?: Yes. You can sign up and start on your own.
When was ManageEngine ServiceDesk Plus founded?: ManageEngine ServiceDesk Plus was founded in 2002.
What are the best ManageEngine ServiceDesk Plus alternatives?: Popular alternatives include Atomicwork, ClearFeed, and Freshservice. See all ManageEngine ServiceDesk Plus alternatives →

Sources for the facts on this page

Pricing model: manageengine.com Standard Edition is free for up to five technicians checked October 2026
Starting price: manageengine.com STANDARD IT service desk Starts from US$13 / technician / month checked October 2026
Channels: manageengine.com the standard edition of ServiceDesk Plus has email to ticket conversion capability checked October 2026
Channels: manageengine.com Make Ask Zia the first stop for end users needing help. checked October 2026
Free trial: manageengine.com A 30-day, free trial is also available for both cloud and on-premises deployments. checked October 2026
How you buy: manageengine.com Click on the "Subscriptions" link at the top right portion of the GUI to upgrade your plan. checked October 2026
AI actions: manageengine.com Swift and accurate ticket triage, routing, assignment, and sentiment analysis through an ML-based prediction engine checked October 2026
Founded year: manageengine.com It has been building IT management software since 2002 checked October 2026

Updated October 2026

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