Hiver
Agent Assist & Copilots Help Desk & Ticketing
NLP for context identification, and intelligent template suggestions. Intuitive interface.
- Pricing
- Paid from $25/user/mo billed annually
- Founded
- 2011
- Channels
- Chat, Email, Voice, WhatsApp, Social
- Integrations
- Gmail Slack Salesforce Jira Shopify Asana
Hiver's founding insight was that plenty of teams never wanted a ticketing system at all: they wanted to keep working in Gmail, just without the chaos of forwarded emails and reply-all collisions. It turns Gmail and Outlook into a genuine help desk, with shared inboxes, assignments, SLAs, and analytics layered onto the mail client your team already lives in. Its AI handles the modern expectations: a copilot drafts responses, bots deflect common questions, AI QA scores conversations, and a knowledge base powers self-service, and the newer Hiver Omni adds chat, voice, and WhatsApp for teams that outgrow email alone.
The company has one of the longer backstories in this directory. It began in 2011 as GrexIt, founded by Niraj Ranjan Rout and Nitesh Nandy out of India's Morpheus accelerator, and was renamed Hiver in 2015. Today it runs from San Jose and Bengaluru, took a $22 million Series B led by K1 Capital in 2022, and serves thousands of teams that quietly manage support@ addresses without ever adopting a traditional help desk.
Hiver is also refreshingly transparent commercially, which is rarer in this category than it should be. There is a free-forever plan, paid tiers start at $25 per user per month, and the price of every plan is on the website, though the fancier AI QA and insights features sit in the top Elite tier.
Choose Hiver if your support genuinely runs on email and you want AI leverage without retraining the team on new software. It will not out-muscle a dedicated enterprise platform on autonomous resolution, but for Gmail-first teams it removes almost all the friction of getting started, and the free plan makes trying it a zero-risk exercise.
Key features
- Gmail-native shared inbox
- Email, chat, and voice ticketing
- AI copilot response drafting
- AI QA conversation scoring
- Knowledge base and customer portal
See the best Hiver alternatives →
Frequently asked questions
- How much does Hiver cost?
- Hiver is a paid product. The listed starting price is $25/user/mo billed annually. Compare pricing across all listed tools →
- What does Hiver integrate with?
- Hiver integrates with Gmail, Slack, Salesforce, Jira, Shopify, and Asana.
- Which support channels does Hiver cover?
- Hiver handles customer conversations over chat, email, voice, WhatsApp, and social media.
- When was Hiver founded?
- Hiver was founded in 2011.
- What are the best Hiver alternatives?
- Popular alternatives include Front, Assembled, and Atomicwork. See all Hiver alternatives →
Updated August 2026
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