How much does Hiver cost?

Hiver is a paid product. The listed starting price is $25/user/mo billed annually.

What does Hiver integrate with?

Hiver integrates with Gmail, Slack, Salesforce, Jira, Shopify, and Asana.

What compliance standards does Hiver meet?

Based on the vendor's own security and trust pages, Hiver claims SOC 2, GDPR, and ISO 27001 compliance.

Which support channels does Hiver cover?

Hiver handles customer conversations over chat, email, voice, WhatsApp, and social media.

Can Hiver take actions, or does it only answer questions?

Hiver can take actions in connected systems, not just answer questions, including refunds & returns and ticket routing & tagging.

Can I buy Hiver without talking to sales?

Yes. You can sign up and start on your own.

What are the best Hiver alternatives?

Popular alternatives include eveningDesk, Front, and Supportifier.

Hiver

Agent Assist & Copilots Help Desk & Ticketing

NLP for context identification, and intelligent template suggestions. Intuitive interface.

Best for

Teams that want to keep working in Gmail or Outlook and turn it into a help desk with shared inboxes, SLAs, an AI copilot and AI QA, at a published $25 per user billed annually with a 7-day trial, SOC 2, GDPR and ISO 27001 coverage and Salesforce, Jira and Shopify integrations.

Look elsewhere if

You want a standalone ticketing system or hosting outside the US: Hiver is a layer on your mail client and its verified residency is US only. The AI QA and insights features sit in the top tier.

Pricing: Paid from $25/user/mo billed annually
Founded: 2011
Free trial: 7-day free trial
How you buy: Self-serve signup
Company: Independent, venture-backed $30M+ raised
Channels: Chat, Email, Voice, WhatsApp, Social
Data residency: US
Compliance: SOC 2 GDPR ISO 27001
Integrations: Gmail Slack Salesforce Jira Shopify Asana

Hiver's founding insight was that plenty of teams never wanted a ticketing system at all: they wanted to keep working in Gmail, just without the chaos of forwarded emails and reply-all collisions. It turns Gmail and Outlook into a genuine help desk, with shared inboxes, assignments, SLAs, and analytics layered onto the mail client your team already lives in. Its AI handles the modern expectations: a copilot drafts responses, bots deflect common questions, AI QA scores conversations, and a knowledge base powers self-service, and the newer Hiver Omni adds chat, voice, and WhatsApp for teams that outgrow email alone.

The company has one of the longer backstories in this directory. It began in 2011 as GrexIt, founded by Niraj Ranjan Rout and Nitesh Nandy out of India's Morpheus accelerator, and was renamed Hiver in 2015. Today it runs from San Jose and Bengaluru, took a $22 million Series B led by K1 Capital in 2022, and serves thousands of teams that quietly manage support@ addresses without ever adopting a traditional help desk.

Hiver is also refreshingly transparent commercially, which is rarer in this category than it should be. There is a free-forever plan, paid tiers start at $25 per user per month, and the price of every plan is on the website, though the fancier AI QA and insights features sit in the top Elite tier.

Choose Hiver if your support genuinely runs on email and you want AI leverage without retraining the team on new software. It will not out-muscle a dedicated enterprise platform on autonomous resolution, but for Gmail-first teams it removes almost all the friction of getting started, and the free plan makes trying it a zero-risk exercise.

Key features

Gmail-native shared inbox
Email, chat, and voice ticketing
AI copilot response drafting
AI QA conversation scoring
Knowledge base and customer portal

What the AI can do

Takes actions, not just answers. Hiver can complete tasks in your other systems: Refunds & returns Ticket routing & tagging
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Flexport: Freight team resolves customer requests 50% faster Source
Egnyte: 3-person team handles weekly chats 40% faster Source

Visit Hiver →

See the best Hiver alternatives →

What does Hiver cost? →

Frequently asked questions

Who is Hiver best for?: Teams that want to keep working in Gmail or Outlook and turn it into a help desk with shared inboxes, SLAs, an AI copilot and AI QA, at a published $25 per user billed annually with a 7-day trial, SOC 2, GDPR and ISO 27001 coverage and Salesforce, Jira and Shopify integrations. Look elsewhere if you want a standalone ticketing system or hosting outside the US: Hiver is a layer on your mail client and its verified residency is US only. The AI QA and insights features sit in the top tier.
How much does Hiver cost?: Hiver is a paid product. The listed starting price is $25/user/mo billed annually. Compare pricing across all listed tools →
What does Hiver integrate with?: Hiver integrates with Gmail, Slack, Salesforce, Jira, Shopify, and Asana.
What compliance standards does Hiver meet?: Based on the vendor's own security and trust pages, Hiver claims SOC 2, GDPR, and ISO 27001 compliance. See how that compares across vendors →
Which support channels does Hiver cover?: Hiver handles customer conversations over chat, email, voice, WhatsApp, and social media.
Can Hiver take actions, or does it only answer questions?: Hiver can take actions in connected systems, not just answer questions, including refunds & returns and ticket routing & tagging.
Does Hiver have a free trial?: Yes: 7-day free trial.
Can I buy Hiver without talking to sales?: Yes. You can sign up and start on your own.
When was Hiver founded?: Hiver was founded in 2011.
What are the best Hiver alternatives?: Popular alternatives include eveningDesk, Front, and Supportifier. See all Hiver alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

August 2026 Starting price updated from Free; $25/user/mo to $25/user/mo billed annually.

See every change across the directory →

Sources for the facts on this page

Pricing page: hiverhq.com Annual Monthly Growth $ 25 $ 35 /user/month Ideal for small teams to deliver effortless, multi-channel support. checked September 2026
AI takes actions: hiverhq.com It executes actions across every system your team relies on. Data warehouses, CRMs, Shopify, Jira, Google Sheets, and the legacy admin tools that don’t have APIs at all. checked September 2026
Human handoff: hiverhq.com When a request needs a human, it hands over full context and works alongside your team through to resolution checked September 2026
AI actions: hiverhq.com routes an approval to finance, and triggers the refund in Stripe. checked September 2026
Free trial: hiverhq.com How does the 7-day free trial work? When you sign up, you instantly get access to our Elite plan for 7 days. checked September 2026
How you buy: hiverhq.com You can then select a plan and pay by credit card to purchase the product. checked September 2026
Company: hiverhq.com $30M+ raised from top investors checked September 2026
Total funding: hiverhq.com $30M+ raised from top investors checked September 2026

Updated October 2026

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Know when Hiver changes

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