How much does Zipchat cost?

Zipchat is a paid product. The listed starting price is $64/mo billed annually (750 AI replies).

What does Zipchat integrate with?

Zipchat integrates with Shopify, Shopify Plus, WooCommerce, BigCommerce, Adobe Commerce (Magento), Salesforce Commerce Cloud, PrestaShop, Zendesk, Gorgias, Intercom, Freshdesk, Salesforce, Klaviyo, HubSpot, Loop Returns, Recharge, Judge.me, and Zapier.

What compliance standards does Zipchat meet?

Based on the vendor's own security and trust pages, Zipchat claims GDPR and EU AI Act compliance.

Which support channels does Zipchat cover?

Zipchat handles customer conversations over chat, email, WhatsApp, and social media.

What languages does Zipchat support?

Zipchat supports 95+ languages.

Can Zipchat take actions, or does it only answer questions?

Zipchat can take actions in connected systems, not just answer questions.

Can I buy Zipchat without talking to sales?

Yes. You can sign up and start on your own. Minimum commitment: No contract required.

What are the best Zipchat alternatives?

Popular alternatives include Alhena AI, Consio, and DigitalGenius.

Zipchat

AI Agents & Chatbots E-commerce Support

Ecommerce AI agent that answers product questions, handles order support and recovers carts across site chat, WhatsApp, Instagram and email.

Best for

Shopify, WooCommerce or other ecommerce stores that want one AI agent to answer pre-sale questions, track orders and recover carts across site chat, WhatsApp, Instagram and email, from $64 a month.

Look elsewhere if

You need a full helpdesk with ticketing for your human team, or you are not an ecommerce business, since Zipchat is built around catalogues, carts and orders.

Pricing: Paid from $64/mo billed annually (750 AI replies)
Free trial: 7-day free trial
How you buy: Self-serve signup
Minimum commitment: No contract required
Company: Independent, founder-led (Zipchat Inc, Tallinn, Estonia)
Channels: Chat, Email, WhatsApp, Social
Languages: 95+ languages
Compliance: GDPR EU AI Act
Integrations: Shopify Shopify Plus WooCommerce BigCommerce Adobe Commerce (Magento) Salesforce Commerce Cloud PrestaShop Zendesk Gorgias Intercom Freshdesk Salesforce Klaviyo HubSpot Loop Returns Recharge Judge.me Zapier

Zipchat is an AI agent built only for online stores, and it is open about leaning toward sales: by its own count, 89 percent of the conversations it handles happen before the purchase rather than after. It sits on the search bar, the product page, the chat widget and the checkout, and the same agent answers on WhatsApp, Instagram DMs, Messenger and email, with voice listed as coming soon. On install it reads the catalogue, policies and orders and replies in the shopper's language from the first message.

The support side runs through what Zipchat calls Agentic Skills: connections to any tool with an API, webhook or MCP server. Its own examples are confirming cash-on-delivery orders in Shopify, opening a return and emailing the label, answering tracking questions from the carrier, setting back-in-stock alerts and preparing a refund that waits for approval. You choose which actions run on their own and which wait for a person, and you write handoff rules in plain words, such as sending every prescription question to a pharmacist. When a human is needed it creates the ticket in Zendesk, Gorgias, Intercom, Freshdesk or Salesforce with the transcript attached, and it can also run as an agent inside Zendesk. Every order is attributed to the conversation that produced it. Zipchat reports that under 3.2 percent of conversations are escalated to a human, averaged across more than 2,500 brands.

The three founders came from commerce: CEO Ruslan Leteyski built CheckoutX, while Luca Borreani and Carlo Bellati co-founded Udroppy, which was backed by Sequoia Capital and Jason Calacanis. The company is headquartered in Tallinn, Estonia, with a team of 18. Published results include Burger Motorsports ($1.45 million in attributed revenue), Tropicfeel (85 percent of questions handled without a person), Piquadro (100,000 euros saved a year), iStorm (93 percent of support requests automated) and Tucano Urbano (86 percent of chats resolved without a person).

Pricing is published and sized by AI replies, not seats. Starter is $64 a month billed annually ($80 monthly) for 750 replies, roughly 300 conversations, and one agent; Pro is $240 for 3,000 replies, Scale $480 for 6,000 and Scale Plus $960 for 14,000, with extra packs at $49 per 250 replies and a fixed-price unlimited plan from $2,100 a month. Every outbound AI message counts as a reply, so budget on messages rather than conversations. Team seats are unlimited, and there is a 7-day trial and a 30-day money-back guarantee. Choose Zipchat if you run a Shopify or WooCommerce store where pre-sale questions and order tracking dominate the queue. Skip it if you need a helpdesk of record, because it hands off to one rather than replacing it.

Key features

Agentic AI search and product-page answers
Order, return and refund actions via Agentic Skills
WhatsApp cart recovery and proactive messages
Helpdesk handoff to Zendesk, Gorgias and others
Revenue attribution per conversation

What the AI can do

Takes actions, not just answers. Zipchat can complete tasks in your other systems.
Hands off to a human with the conversation context when it cannot resolve an issue.

Visit Zipchat →

See the best Zipchat alternatives →

Frequently asked questions

Who is Zipchat best for?: Shopify, WooCommerce or other ecommerce stores that want one AI agent to answer pre-sale questions, track orders and recover carts across site chat, WhatsApp, Instagram and email, from $64 a month. Look elsewhere if you need a full helpdesk with ticketing for your human team, or you are not an ecommerce business, since Zipchat is built around catalogues, carts and orders.
How much does Zipchat cost?: Zipchat is a paid product. The listed starting price is $64/mo billed annually (750 AI replies). Compare pricing across all listed tools →
What does Zipchat integrate with?: Zipchat integrates with Shopify, Shopify Plus, WooCommerce, BigCommerce, Adobe Commerce (Magento), Salesforce Commerce Cloud, PrestaShop, Zendesk, Gorgias, Intercom, Freshdesk, Salesforce, Klaviyo, HubSpot, Loop Returns, Recharge, Judge.me, and Zapier.
What compliance standards does Zipchat meet?: Based on the vendor's own security and trust pages, Zipchat claims GDPR and EU AI Act compliance. See how that compares across vendors →
Which support channels does Zipchat cover?: Zipchat handles customer conversations over chat, email, WhatsApp, and social media.
What languages does Zipchat support?: Zipchat supports 95+ languages.
Can Zipchat take actions, or does it only answer questions?: Zipchat can take actions in connected systems, not just answer questions.
Does Zipchat have a free trial?: Yes: 7-day free trial.
Can I buy Zipchat without talking to sales?: Yes. You can sign up and start on your own. Minimum commitment: No contract required.
What are the best Zipchat alternatives?: Popular alternatives include Alhena AI, Consio, and DigitalGenius. See all Zipchat alternatives →

Sources for the facts on this page

Pricing model: zipchat.ai Zipchat plans start at $64/month billed annually ($768/year), or $80/month billed monthly. checked October 2026
Starting price: zipchat.ai Zipchat plans start at $64/month billed annually ($768/year), or $80/month billed monthly. checked October 2026
Channels: zipchat.ai It can also be deployed in WhatsApp Business API, Instagram DMs, Facebook Messenger, and email. checked October 2026
Compliance: zipchat.ai GDPR & AI Act compliant checked October 2026
Languages: zipchat.ai 95+ Languages supported checked October 2026
Free trial: zipchat.ai Every plan includes a 7-day free trial checked October 2026
How you buy: zipchat.ai No demo required. checked October 2026
Human handoff: zipchat.ai You write the rules in plain words. Zipchat follows them and hands over when you say so. checked October 2026
AI takes actions: zipchat.ai Zipchat is built to act, not only answer. It can pull real-time order data, generate discount codes, recommend products from your catalog, and execute tasks without sending customers to another page. checked October 2026
Minimum commitment: zipchat.ai No. You don't need to sign a contract unless you want one. Zipchat offers monthly or annual billing, and you can cancel anytime without cancellation fees. checked October 2026

Updated October 2026

Similar AI customer support tools

Alhena AI

E-commerce AI support concierge and shopping assistant, formerly Gleen, that resolves and acts on orders across chat, email, social and voice.

Consio

AI phone platform for Shopify brands. AI voice agents answer support calls 24/7 with live order and stock context, and call your Klaviyo and Shopify segments.

DigitalGenius

E-commerce AI agent that resolves order tracking, returns, order edits and warranty claims end to end through deep carrier and ERP integrations.

Dixa

Copenhagen-built customer service platform for ecommerce brands, with native voice, the Mim AI agent billed per conversation, and Co-Pilot.

eDesk

Ecommerce helpdesk for marketplace and webstore sellers, with an AI Agent billed at $0.99 per outcome that answers across Amazon, eBay and Shopify.

Fini AI

YC-backed AI support agent for chat, email and voice that layers on your help desk, priced per resolved ticket from $0.89 down to $0.49.

Know when Zipchat changes

One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to Zipchat. No tracking pixels, unsubscribe in one click.