Instant Reply

AI-assisted replies to customer messages on Instagram, Messenger, WhatsApp, and Telegram, with human handoff.

Instant Reply helps teams manage customer messages across Instagram, Messenger, WhatsApp, and Telegram. It can draft or send AI-assisted answers based on the business knowledge provided to it, and people can review or take over conversations when needed. Its focus is on answering recurring questions and helping teams follow up with leads in messaging channels.