How much does Alhena AI cost?

Alhena AI is freemium: a free tier covers the basics, and paid plans unlock more. The listed starting price is $199/mo billed annually (200 conversations).

What does Alhena AI integrate with?

Alhena AI integrates with Zendesk, Gorgias, Gladly, Intercom, Freshdesk, Kustomer, HubSpot, Salesforce Service Cloud, Zoho SalesIQ, Zoho Desk, Re:amaze, Shopify, WooCommerce, Salesforce Commerce Cloud, mParticle, Narvar, ShipStation, EasyPost, Shippo, Slack, Discord, Trustpilot, Yotpo, and Klaviyo.

Which support channels does Alhena AI cover?

Alhena AI handles customer conversations over chat, email, voice, WhatsApp, and social media.

What languages does Alhena AI support?

Alhena AI supports 90+ languages.

Can Alhena AI take actions, or does it only answer questions?

Alhena AI can take actions in connected systems, not just answer questions, including order status, refunds & returns, and bookings & scheduling.

Can I buy Alhena AI without talking to sales?

Yes. You can sign up and start on your own.

What are the best Alhena AI alternatives?

Popular alternatives include Aircall, ASAPP, and ChatBeacon.

Alhena AI

Agent Assist & Copilots AI Agents & Chatbots E-commerce Support

E-commerce AI support concierge and shopping assistant, formerly Gleen, that resolves and acts on orders across chat, email, social and voice.

Best for

Mid-market e-commerce brands on Gorgias, Zendesk or Gladly that want an action-taking AI support agent plus a shopping assistant, with a free tier and paid plans from $199 a month.

Look elsewhere if

You handle thousands of conversations a month on a tight budget, since credit pricing runs about a dollar per AI conversation, or you need named security certifications.

Pricing: Freemium from $199/mo billed annually (200 conversations)
Free trial: 14-day free trial
How you buy: Self-serve signup
Channels: Chat, Email, Voice, WhatsApp, Social
Languages: 90+ languages
Integrations: Zendesk Gorgias Gladly Intercom Freshdesk Kustomer HubSpot Salesforce Service Cloud Zoho SalesIQ Zoho Desk Re:amaze Shopify WooCommerce Salesforce Commerce Cloud mParticle Narvar ShipStation EasyPost Shippo Slack Discord Trustpilot Yotpo Klaviyo

Alhena AI, formerly Gleen, is an AI platform for online retailers that combines customer support and sales assistance, with an AI search visibility product added on top. The AI Support Concierge answers from your own product data, past support conversations and approved policies, handles multi-part questions, and takes actions rather than only replying: Alhena's examples are cancelling orders, booking appointments and processing returns, with escalation to a human that carries the full history and suggested next steps. Around it sit an AI Shopping Assistant for product discovery and upsells, Agent Assist with real-time suggestions as agents type, social commerce and review management for Instagram, Facebook, WhatsApp and review platforms, a Voice AI that is phone and SIP-line ready, and AI Visibility, which tracks which of your SKUs ChatGPT, Gemini and Perplexity recommend.

The positioning to understand is "hallucination-free." Alhena says it only answers from your verified sources, flags knowledge gaps for you to fix rather than guessing, and on voice runs a supervisor agent that reviews each spoken answer for accuracy and brand voice before it is played, asking a clarifying question or handing off when unsure. It is built to sit on top of the help desk you already have: integrations cover Zendesk, Gorgias, Gladly, Intercom, Freshdesk, Kustomer, HubSpot, Salesforce Service Cloud, Zoho Desk and Re:amaze, commerce platforms Shopify, WooCommerce and Salesforce Commerce Cloud, shipping tools Narvar, ShipStation, EasyPost and Shippo, plus Slack and Discord. Voice supports more than 90 languages.

Helix3 Labs, Inc. runs the company, led by founders Ashu Dubey (CEO) and Nagendra Kumar (CTO); it does not publish a founding year. Backers and advisors listed on its site include Aditya Agarwal, former CTO of Dropbox, Ruchi Sanghvi, founder of South Park Commons, and Solana co-founder Anatoly Yakovenko. Victoria Beckham reports a 20 percent AOV increase, Tatcha an 11.4 percent revenue contribution and 38 percent AOV uplift, Crocus an 86 percent deflection rate, Puffy 63 percent of inquiries resolved at 90 percent CSAT, and Manawa 80 percent of inquiries resolved by AI with response time cut from 40 minutes to 1.

Pricing is published and credit-based. A permanent Free plan includes 25 conversations a month; Essentials is $199 a month billed annually for 200 conversations, Growth $499 for 550, Scale $999 for 1,200, and Enterprise is custom, with monthly billing at $239, $599 and $1,199. Extra credits cost $1.20 each, and a credit is consumed whenever the AI resolves or assists an interaction. The 14-day trial needs a payment method or Shopify billing approval. Choose Alhena if you are a mid-market brand on Gorgias, Zendesk or Gladly that wants AI support, a shopping assistant and AI search tracking in one subscription. Skip it if you run high conversation volumes on a tight budget, since roughly a dollar per conversation adds up fast, or if procurement needs named certifications, which the site claims without listing.

Key features

AI Support Concierge that cancels orders and processes returns
AI Shopping Assistant for discovery and upsells
Voice AI over phone and SIP lines
Agent assist inside existing help desks
AI search visibility tracking for SKUs

What the AI can do

Takes actions, not just answers. Alhena AI can complete tasks in your other systems: Order status Refunds & returns Bookings & scheduling
Hands off to a human with the conversation context when it cannot resolve an issue.

Visit Alhena AI →

See the best Alhena AI alternatives →

Frequently asked questions

Who is Alhena AI best for?: Mid-market e-commerce brands on Gorgias, Zendesk or Gladly that want an action-taking AI support agent plus a shopping assistant, with a free tier and paid plans from $199 a month. Look elsewhere if you handle thousands of conversations a month on a tight budget, since credit pricing runs about a dollar per AI conversation, or you need named security certifications.
How much does Alhena AI cost?: Alhena AI is freemium: a free tier covers the basics, and paid plans unlock more. The listed starting price is $199/mo billed annually (200 conversations). Compare pricing across all listed tools →
What does Alhena AI integrate with?: Alhena AI integrates with Zendesk, Gorgias, Gladly, Intercom, Freshdesk, Kustomer, HubSpot, Salesforce Service Cloud, Zoho SalesIQ, Zoho Desk, Re:amaze, Shopify, WooCommerce, Salesforce Commerce Cloud, mParticle, Narvar, ShipStation, EasyPost, Shippo, Slack, Discord, Trustpilot, Yotpo, and Klaviyo.
Which support channels does Alhena AI cover?: Alhena AI handles customer conversations over chat, email, voice, WhatsApp, and social media.
What languages does Alhena AI support?: Alhena AI supports 90+ languages.
Can Alhena AI take actions, or does it only answer questions?: Alhena AI can take actions in connected systems, not just answer questions, including order status, refunds & returns, and bookings & scheduling.
Does Alhena AI have a free trial?: Yes: 14-day free trial.
Can I buy Alhena AI without talking to sales?: Yes. You can sign up and start on your own.
What are the best Alhena AI alternatives?: Popular alternatives include Aircall, ASAPP, and ChatBeacon. See all Alhena AI alternatives →

Sources for the facts on this page

Pricing model: alhena.ai Free needs no credit card. … Your account moves to Free, and unused trial credits stay available. checked October 2026
Starting price: alhena.ai 200 conversations/mo. … Then $2,388 /year, charged upfront checked October 2026
Free trial: alhena.ai Try Essentials, Growth, or Scale for fourteen days. checked October 2026
How you buy: alhena.ai Choose Essentials, Growth, or Scale in Billing and approve your subscription. checked October 2026
Languages: alhena.ai We support 90+ global languages used by e-commerce customers checked October 2026
Channels: alhena.ai Web chat, email, social DMs and even phone … Intelligent engagement across social channels (Instagram, Facebook, Whatsapp) checked October 2026
AI actions: alhena.ai Alhena can cancel order, book appointments or process returns. checked October 2026
Human handoff: alhena.ai Smart Escalation Seamless handover to human agents with complete context. checked October 2026
AI takes actions: alhena.ai Full agentic capability, not just answers Alhena can cancel order, book appointments or process returns. checked October 2026

Updated October 2026

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