How much does Sprinklr Service cost?

Sprinklr Service is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Sprinklr Service integrate with?

Sprinklr Service integrates with Salesforce, Microsoft Dynamics 365, WhatsApp, Instagram, X (Twitter), Facebook Messenger, Jira, and Snowflake.

What compliance standards does Sprinklr Service meet?

Based on the vendor's own security and trust pages, Sprinklr Service claims SOC 2, GDPR, ISO 27001, PCI DSS, and FedRAMP compliance.

Which support channels does Sprinklr Service cover?

Sprinklr Service handles customer conversations over chat, voice, and social media.

What languages does Sprinklr Service support?

Sprinklr Service supports 100+ languages.

Can Sprinklr Service take actions, or does it only answer questions?

Sprinklr Service can take actions in connected systems, not just answer questions, including order status and password & access resets.

When was Sprinklr Service founded?

Sprinklr Service was founded in 2009.

What are the best Sprinklr Service alternatives?

Popular alternatives include Ajoxi, Amazon Connect, and AmplifAI.

Sprinklr Service

Contact Center & CCaaS Enterprise

AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.

Best for

Large enterprises whose service load runs through social and messaging channels, that want 30+ channels plus voice and chat in one console with AI agents, a copilot and QA scoring, their own choice of LLM, 100+ languages, US or European hosting and SOC 2, ISO 27001, PCI DSS and FedRAMP coverage.

Look elsewhere if

You are a small or mid-size team: Sprinklr retired its self-serve pricing in 2026, everything is quote-based on 12 to 36 month terms, and email is not among its verified channels.

Pricing: Paid from Custom
Founded: 2009
Minimum commitment: Annual contract (12, 24, or 36 month terms)
Company: Public company (NYSE: CXM)
Channels: Chat, Voice, Social
Languages: 100+ languages
Data residency: US, Europe
Compliance: SOC 2 GDPR ISO 27001 PCI DSS FedRAMP
Integrations: Salesforce Microsoft Dynamics 365 WhatsApp Instagram X (Twitter) Facebook Messenger Jira Snowflake

Sprinklr Service is the customer service arm of Sprinklr's Unified-CXM platform, an AI-native contact center that pulls voice, email, live chat, SMS, and more than 30 social and messaging channels into one agent console. Sprinklr AI Agents resolve routine questions and gather context before handing off to a person, Agent Copilot feeds human agents case summaries and suggested resolutions in real time, and conversational intelligence analyzes every interaction across channels for quality and compliance.

Ragy Thomas founded Sprinklr in New York in 2009 as a social media management company, and it grew into a full customer experience suite before listing on the NYSE in June 2021 under the fitting ticker CXM. Recent years have gone hard on AI: the company introduced its Digital Twin concept in 2024, and its Spring 2026 release added AI+ Studio, a no-code workspace for building, testing, and governing generative AI agents. Deutsche Telekom, 3M, Samsung Electronics, and Telefónica appear among the named customers on its service pages.

Sprinklr once published self-serve per-seat pricing for smaller teams, but that program was retired in 2026 and the customer service pricing page now offers only a talk-to-an-expert button. Everything is quote-based today. Third-party contract data suggests typical enterprise deals start well into five figures annually, with implementation and training billed on top, so budget for a real procurement cycle, not a credit card signup.

Choose Sprinklr Service if you are a large brand that lives on social and messaging channels and wants service, marketing, and insights running on one data platform with serious AI governance tooling behind it. It rewards scale and consolidation. If you are a small team that wants transparent pricing, quick setup, and a light footprint, this is not that: pick a simpler helpdesk now and revisit Sprinklr when you have a real contact center to unify.

Key features

Omnichannel routing across 30+ channels
Autonomous AI Agents for FAQs
Agent Copilot real-time assistance
Conversational intelligence and QA scoring
No-code AI+ Studio agent builder

What the AI can do

Takes actions, not just answers. Sprinklr Service can complete tasks in your other systems: Order status Password & access resets
Hands off to a human with the conversation context when it cannot resolve an issue.
Choice of LLM: you can pick or bring the model provider.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Umniah: Agent handover reduced by 53% with AI chatbots Source
Jumia: Average CSAT up 76%; escalation rate down 11% Source
3M: Case response time reduced by 90% Source

Visit Sprinklr Service →

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Frequently asked questions

Who is Sprinklr Service best for?: Large enterprises whose service load runs through social and messaging channels, that want 30+ channels plus voice and chat in one console with AI agents, a copilot and QA scoring, their own choice of LLM, 100+ languages, US or European hosting and SOC 2, ISO 27001, PCI DSS and FedRAMP coverage. Look elsewhere if you are a small or mid-size team: Sprinklr retired its self-serve pricing in 2026, everything is quote-based on 12 to 36 month terms, and email is not among its verified channels.
How much does Sprinklr Service cost?: Sprinklr Service is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Sprinklr Service integrate with?: Sprinklr Service integrates with Salesforce, Microsoft Dynamics 365, WhatsApp, Instagram, X (Twitter), Facebook Messenger, Jira, and Snowflake.
What compliance standards does Sprinklr Service meet?: Based on the vendor's own security and trust pages, Sprinklr Service claims SOC 2, GDPR, ISO 27001, PCI DSS, and FedRAMP compliance. See how that compares across vendors →
Which support channels does Sprinklr Service cover?: Sprinklr Service handles customer conversations over chat, voice, and social media.
What languages does Sprinklr Service support?: Sprinklr Service supports 100+ languages.
Can Sprinklr Service take actions, or does it only answer questions?: Sprinklr Service can take actions in connected systems, not just answer questions, including order status and password & access resets.
When was Sprinklr Service founded?: Sprinklr Service was founded in 2009.
What are the best Sprinklr Service alternatives?: Popular alternatives include Ajoxi, Amazon Connect, and AmplifAI. See all Sprinklr Service alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

October 2026 Compliance updated from SOC 2, ISO 27001, PCI DSS, FedRAMP to SOC 2, GDPR, ISO 27001, PCI DSS, FedRAMP.

See every change across the directory →

Sources for the facts on this page

Data residency: sprinklr.com Sprinklr hosts data in data centers located in the United States and Europe, and where each customer will be hosted is determined during the contracting and implementation process. checked September 2026
AI takes actions: sprinklr.com Streamline routine use cases like order management, password resets, authentication, and payment checked September 2026
Human handoff: sprinklr.com Automate intent recognition, collect context upfront, and seamlessly transfer complex queries to the right agent when needed. checked September 2026
Choice of LLM: sprinklr.com Choose from a wide range of models and providers, including Sprinklr's in-house LLMs and your own. checked September 2026
AI actions: sprinklr.com Streamline routine use cases like order management, password resets, authentication, and payment checked September 2026
Company: sprinklr.com The shares are expected to begin trading on the New York Stock Exchange on June 23, 2021 under the symbol "CXM," checked September 2026
Languages: sprinklr.com Scale globally while staying relevant locally with industry-specific AI models built natively in 100+ languages. checked September 2026
Minimum commitment: sprinklr.com contract term length (typically 12, 24, 36 months or more). checked October 2026
Channels: sprinklr.com Unify fragmented interactions across 30+ voice, social and digital channels with an AI-native customer experience platform. checked October 2026
Compliance: sprinklr.com closely monitors evolving data privacy regulations to ensure ongoing compliance with laws such as GDPR, CCPA, CPRA, and LGPD checked October 2026
Founded year: sprinklr.com Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. checked October 2026

Updated October 2026

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