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Contact Center & CCaaS Enterprise

AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.

Pricing

Paid from Custom

Founded

2009

Integrations

Salesforce Microsoft Dynamics 365 WhatsApp Instagram X (Twitter) Facebook Messenger Jira Snowflake

Sprinklr Service is the customer service arm of Sprinklr's Unified-CXM platform, an AI-native contact center that pulls voice, email, live chat, SMS, and more than 30 social and messaging channels into one agent console. Sprinklr AI Agents resolve routine questions and gather context before handing off to a person, Agent Copilot feeds human agents case summaries and suggested resolutions in real time, and conversational intelligence analyzes every interaction across channels for quality and compliance.

Ragy Thomas founded Sprinklr in New York in 2009 as a social media management company, and it grew into a full customer experience suite before listing on the NYSE in June 2021 under the fitting ticker CXM. Recent years have gone hard on AI: the company introduced its Digital Twin concept in 2024, and its Spring 2026 release added AI+ Studio, a no-code workspace for building, testing, and governing generative AI agents. Deutsche Telekom, 3M, Samsung Electronics, and Telefónica appear among the named customers on its service pages.

Sprinklr once published self-serve per-seat pricing for smaller teams, but that program was retired in 2026 and the customer service pricing page now offers only a talk-to-an-expert button. Everything is quote-based today. Third-party contract data suggests typical enterprise deals start well into five figures annually, with implementation and training billed on top, so budget for a real procurement cycle, not a credit card signup.

Choose Sprinklr Service if you are a large brand that lives on social and messaging channels and wants service, marketing, and insights running on one data platform with serious AI governance tooling behind it. It rewards scale and consolidation. If you are a small team that wants transparent pricing, quick setup, and a light footprint, this is not that: pick a simpler helpdesk now and revisit Sprinklr when you have a real contact center to unify.

Key features

• Omnichannel routing across 30+ channels
• Autonomous AI Agents for FAQs
• Agent Copilot real-time assistance
• Conversational intelligence and QA scoring
• No-code AI+ Studio agent builder

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Updated July 2026

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