supportrequest.ai

← All AI customer support software

Talkdesk

Contact Center & CCaaS Enterprise Voice & Phone AI

AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

Best for

Contact centers that want a cloud platform with Autopilot virtual agents and Copilot assist at published seat prices from $85, industry editions for healthcare, financial services and retail, 59+ languages, a free start for companies under 50 employees and compliance up to FedRAMP and ISO 42001.

Look elsewhere if

You want an AI agent to bolt onto an existing help desk: Talkdesk is a full contact-center replacement, the AI features sit in the higher editions, and its verified facts do not include a stated data residency.

Pricing
Paid from $85/user/mo
Founded
2011
Free trial
Free start on Talkdesk Express (under 50 employees)
How you buy
Self-serve signup
Minimum commitment
No commitment or contract required (Talkdesk Express, US & Canada SMB)
Company
Independent, venture-backed $498M (as of August 2021) raised; latest: Series D, $230M (August 2021)
Channels
Chat, Email, Voice, SMS, Social
Languages
59+ languages
Compliance
SOC 2 HIPAA GDPR ISO 27001 ISO 42001 PCI DSS FedRAMP
Integrations
Salesforce Zendesk ServiceNow Microsoft Teams Microsoft Dynamics 365 Slack Zoom Epic

Talkdesk is a cloud contact center platform (CCaaS) with AI built into nearly every layer. Its Ascend AI platform powers Autopilot, a virtual agent that resolves voice and digital conversations on its own, Copilot, which feeds live human agents answers and next best actions, Navigator for AI-driven routing, and analytics that transcribe and score every interaction. Since late 2024 Talkdesk has been threading agentic AI through the whole portfolio, with Autopilot Agentic going GA in July 2025 and an agentic Copilot following in 2026.

The origin story is genuinely good. In 2011 two Portuguese engineers, Tiago Paiva and Cristina Fonseca, built the first version at a Twilio hackathon, initially chasing a MacBook Air prize. The demo won, 500 Startups wrote a seed check, and Paiva moved to San Francisco. A decade later Talkdesk raised a $230 million Series D at a $10 billion valuation, bringing total funding to roughly $498 million. Customers named on its site and in press coverage include BankUnited, Farfetch, Canon, IBM, Trivago, and Fujitsu.

Pricing is unusually public for enterprise CCaaS. Talkdesk lists Digital Essentials at $85 per user per month, Voice Essentials at $105, Elite at $165, and Industry Experience Clouds, tuned for healthcare, financial services, retail, insurance, and more, at $225. Government pricing is custom, add-ons go through sales, and the pricing page does not spell out whether Autopilot and Copilot are included or cost extra. A free Talkdesk Express trial exists for US and Canadian companies under 50 employees.

Choose Talkdesk if you run a real phone-heavy contact center, want AI from one vendor rather than bolted-on point tools, and like industry packs with compliance workflows baked in. It is a full platform, not a widget. If you only need a helpdesk with a chatbot, or you want per-resolution AI pricing on top of Zendesk or Intercom, lighter options will cost less and deploy faster. Small teams should start with Express.

Key features

What the AI can do

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Visit Talkdesk →

See the best Talkdesk alternatives →

What does Talkdesk cost? →

Frequently asked questions

Who is Talkdesk best for?
Contact centers that want a cloud platform with Autopilot virtual agents and Copilot assist at published seat prices from $85, industry editions for healthcare, financial services and retail, 59+ languages, a free start for companies under 50 employees and compliance up to FedRAMP and ISO 42001. Look elsewhere if you want an AI agent to bolt onto an existing help desk: Talkdesk is a full contact-center replacement, the AI features sit in the higher editions, and its verified facts do not include a stated data residency.
How much does Talkdesk cost?
Talkdesk is a paid product. The listed starting price is $85/user/mo. Compare pricing across all listed tools →
What does Talkdesk integrate with?
Talkdesk integrates with Salesforce, Zendesk, ServiceNow, Microsoft Teams, Microsoft Dynamics 365, Slack, Zoom, and Epic.
What compliance standards does Talkdesk meet?
Based on the vendor's own security and trust pages, Talkdesk claims SOC 2, HIPAA, GDPR, ISO 27001, ISO 42001, PCI DSS, and FedRAMP compliance. See how that compares across vendors →
Is Talkdesk HIPAA compliant?
Yes. The vendor advertises HIPAA compliance for Talkdesk on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Talkdesk cover?
Talkdesk handles customer conversations over chat, email, voice, SMS, and social media.
What languages does Talkdesk support?
Talkdesk supports 59+ languages.
Can Talkdesk take actions, or does it only answer questions?
Talkdesk can take actions in connected systems, not just answer questions, including custom API actions.
Does Talkdesk have a free trial?
Yes: Free start on Talkdesk Express (under 50 employees).
Can I buy Talkdesk without talking to sales?
Yes. You can sign up and start on your own. Minimum commitment: No commitment or contract required (Talkdesk Express, US & Canada SMB).
When was Talkdesk founded?
Talkdesk was founded in 2011.
What are the best Talkdesk alternatives?
Popular alternatives include Ajoxi, Amazon Connect, and ASAPP. See all Talkdesk alternatives →
Sources for the facts on this page

Updated October 2026

Similar AI customer support tools

Ajoxi

Unified Communications and Global Voice, Built for Scale

Amazon Connect

AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.

ASAPP

Enterprise contact center AI: GenerativeAgent resolves voice and chat contacts, with humans supervising in the loop. Used by JetBlue and American Airlines.

Avaya Infinity

Avaya's enterprise CX orchestration platform: AI-agnostic, MCP-native and deployable in cloud, hybrid or on-premises for large regulated contact centers.

Balto

Real-time guidance for contact center agents: the right thing to say, on every call.

Bland AI

Voice AI platform for phone agents that runs its own speech-to-text, LLM and text-to-speech models, aimed at regulated, high-stakes customer calls.

Know when Talkdesk changes

One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to Talkdesk. No tracking pixels, unsubscribe in one click.

Is this your product?

Sign in to claim this listing and keep it up to date, or submit a new product to get more visibility for your AI customer support software.