How much does Duckie cost?

Duckie is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Duckie integrate with?

Duckie integrates with Zendesk, Intercom, Slack, Jira, Notion, and Confluence.

Which support channels does Duckie cover?

Duckie handles customer conversations over chat, email, and slack.

Can Duckie take actions, or does it only answer questions?

Duckie can take actions in connected systems, not just answer questions, including refunds & returns and billing & subscription changes.

What are the best Duckie alternatives?

Popular alternatives include Helpin, Ada, and Agentkit.

Duckie

AI Agents & Chatbots B2B & Technical Support

AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.

Best for

B2B software companies whose support tickets are really engineering questions and want an agent that investigates logs, code changes and past tickets in Slack, Zendesk or Intercom, resolves what it can including refunds, and hands humans a head start on the rest.

Look elsewhere if

You are a consumer brand with high-volume chat, or need voice, published pricing or compliance certifications: Duckie is a seed-stage, quote-priced product for technical B2B support, and its verified facts list no compliance claims.

Pricing: Paid from Custom
Founded: 2023
Company: Independent, venture-backed
Channels: Chat, Email, Slack
Data residency: US
Integrations: Zendesk Intercom Slack Jira Notion Confluence

Duckie began as a founder scratching her own itch: Valerie Li built the first version as an internal tool to answer her own repetitive on-call questions, then turned it into a company with co-founder Joel Ritossa through Y Combinator's Winter 2024 batch. The premise is that B2B software support is really lightweight engineering work, and answering from the documentation is the easy half. Duckie behaves like an AI support engineer: it investigates, searching logs, past tickets, code changes, and internal knowledge to find the actual root cause, and then either resolves the issue or hands a human a head start.

The product has grown from assistant to operator. Duckie now resolves tickets end to end, including taking actions like refunds and password resets, trains itself on your ticket history, takes plain-English tuning instructions, and scores the quality of every response it gives. It lives where technical support actually happens, with integrations spanning Slack, Discord, Zendesk, Intercom, Jira, Linear, GitHub, Notion, and Confluence. The company claims 87 percent of tickets resolved without human intervention, and a published case study has customer Grid resolving 79 percent with it; other named users include Automox, Snowplow, Mintlify, and Vapi.

Duckie is young and small, San Francisco based, seed stage, with pricing available only through a conversation; no price list is published.

Choose Duckie if you run support for a developer-facing or technical B2B product, where tickets come with stack traces and the bottleneck is investigation rather than typing. Consumer and e-commerce teams have better-suited options; technical teams get something rare here, an AI that actually goes and looks.

Key features

Autonomous ticket resolution
Self-training on ticket history
Natural-language agent tuning
Automated refunds and actions
Quality scoring on every response

What the AI can do

Takes actions, not just answers. Duckie can complete tasks in your other systems: Refunds & returns Billing & subscription changes
Choice of LLM: you can pick or bring the model provider.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Automox: 92% ticket deflection rate Source
Grid: 90% ticket automation rate Source
Abbiamo: Support team went from three people to one while handling 30% more tickets Source

Visit Duckie →

See the best Duckie alternatives →

Frequently asked questions

Who is Duckie best for?: B2B software companies whose support tickets are really engineering questions and want an agent that investigates logs, code changes and past tickets in Slack, Zendesk or Intercom, resolves what it can including refunds, and hands humans a head start on the rest. Look elsewhere if you are a consumer brand with high-volume chat, or need voice, published pricing or compliance certifications: Duckie is a seed-stage, quote-priced product for technical B2B support, and its verified facts list no compliance claims.
How much does Duckie cost?: Duckie is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Duckie integrate with?: Duckie integrates with Zendesk, Intercom, Slack, Jira, Notion, and Confluence.
Which support channels does Duckie cover?: Duckie handles customer conversations over chat, email, and slack.
Can Duckie take actions, or does it only answer questions?: Duckie can take actions in connected systems, not just answer questions, including refunds & returns and billing & subscription changes.
When was Duckie founded?: Duckie was founded in 2023.
What are the best Duckie alternatives?: Popular alternatives include Helpin, Ada, and Agentkit. See all Duckie alternatives →

Sources for the facts on this page

AI takes actions: duckie.ai When a customer asks to cancel, check their plan in Stripe, offer a retention discount, then update the subscription checked September 2026
Choice of LLM: duckie.ai Every frontier model, switch whenever you want checked September 2026
AI actions: duckie.ai When a customer asks to cancel, check their plan in Stripe, offer a retention discount, then update the subscription checked September 2026
Company: ycombinator.com Batch: W24 checked September 2026
Channels: duckie.ai Slack Connect Slack to enable real-time messaging and notifications. Agent Actions Knowledge Source Discord Add Duckie bot to your Discord server. Agent Actions Knowledge Source Gmail Connect Gmail to send and receive emails. Agent Actions Website Widget Embed an AI chat widget directly on your website. checked September 2026

Updated October 2026

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Know when Duckie changes

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