How much does Capacity cost?

Capacity is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What compliance standards does Capacity meet?

Based on the vendor's own security and trust pages, Capacity claims SOC 2, HIPAA, and GDPR compliance.

Is Capacity HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Capacity on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Capacity cover?

Capacity handles customer conversations over chat, email, voice, and SMS.

What languages does Capacity support?

Capacity supports 30 languages (voice agent).

Can Capacity take actions, or does it only answer questions?

Capacity can take actions in connected systems, not just answer questions, including account updates, bookings & scheduling, and password & access resets.

What are the best Capacity alternatives?

Popular alternatives include Chatsy, Helpin, and Supportifier.

Capacity

AI Agents & Chatbots Help Desk & Ticketing Knowledge Base & Self-Service

AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

Best for

Organizations that want customer support and internal help desk automation from one vendor, across chat, voice, SMS and email, with agent assist, auto-QA and knowledge orchestration included, on Salesforce, Zendesk, ServiceNow, Slack or Genesys, with SOC 2, HIPAA and GDPR coverage.

Look elsewhere if

You want to see a price before talking to sales: Capacity bills an annual platform fee plus usage and publishes no figures. Teams that only need a chat agent will be buying a much broader platform than they use.

Pricing: Paid from Custom
Founded: 2017
Minimum commitment: Annual contract (platform subscription)
Company: Independent, venture-backed $159M+ raised; latest: Series E, $54M (September 2026)
Channels: Chat, Email, Voice, SMS
Languages: 30 languages (voice agent)
Compliance: SOC 2 HIPAA GDPR
Integrations: Salesforce Zendesk ServiceNow Slack Microsoft Teams Genesys

Capacity is the consolidator of this category. Founded in St. Louis in 2017 by David Karandish and Chris Sims after Karandish's roughly $900 million exit as CEO of Answers.com, it has grown as much by acquisition as by code: eleven companies and counting, including Lucy, Linc, Textel, SmartAction, and in 2025 Call Criteria and Barcelona's Verbio Technologies. Each deal added a capability, and the result is a genuinely broad CX automation platform: AI agents across chat, voice, SMS, and email, real-time agent assist, automated QA and conversation intelligence, outbound campaigns, and a knowledge orchestration layer that answers from documents and apps across your stack.

The same platform serves customer support and internal helpdesk use cases, which suits organizations tired of buying those separately, and it automates workflows across integrations with Salesforce, Zendesk, ServiceNow, Slack, Microsoft Teams, Genesys, and many more. The company says it is profitable, past $60 million in annual recurring revenue, with over 20,000 organizations on the platform; 2025 brought another $92 million in funding to keep the acquisition engine running.

Pricing is a hybrid: an annual platform fee in three tiers plus usage, per response for chat and email, per minute for voice, per message for SMS. No dollar figures are published, so budget for a sales conversation.

Capacity fits buyers who want one throat to choke: a mid-size or larger organization consolidating support automation, internal helpdesk, and contact-center AI into a single vendor. Teams that prefer sharp best-of-breed point tools may find it broad rather than deep in places, but as a platform bet it is one of the more complete in the directory.

Key features

AI agents for chat, voice, SMS, and email
Real-time agent assist
Auto QA and conversation intelligence
AI knowledge orchestration
Outbound SMS and voice campaigns

What the AI can do

Takes actions, not just answers. Capacity can complete tasks in your other systems: Account updates Bookings & scheduling Password & access resets
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

DSW: Average handle time down nearly 20%; CSAT up 30% Source

Visit Capacity →

See the best Capacity alternatives →

Frequently asked questions

Who is Capacity best for?: Organizations that want customer support and internal help desk automation from one vendor, across chat, voice, SMS and email, with agent assist, auto-QA and knowledge orchestration included, on Salesforce, Zendesk, ServiceNow, Slack or Genesys, with SOC 2, HIPAA and GDPR coverage. Look elsewhere if you want to see a price before talking to sales: Capacity bills an annual platform fee plus usage and publishes no figures. Teams that only need a chat agent will be buying a much broader platform than they use.
How much does Capacity cost?: Capacity is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Capacity integrate with?: Capacity integrates with Salesforce, Zendesk, ServiceNow, Slack, Microsoft Teams, and Genesys.
What compliance standards does Capacity meet?: Based on the vendor's own security and trust pages, Capacity claims SOC 2, HIPAA, and GDPR compliance. See how that compares across vendors →
Is Capacity HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Capacity on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Capacity cover?: Capacity handles customer conversations over chat, email, voice, and SMS.
What languages does Capacity support?: Capacity supports 30 languages (voice agent).
Can Capacity take actions, or does it only answer questions?: Capacity can take actions in connected systems, not just answer questions, including account updates, bookings & scheduling, and password & access resets.
When was Capacity founded?: Capacity was founded in 2017.
What are the best Capacity alternatives?: Popular alternatives include Chatsy, Helpin, and Supportifier. See all Capacity alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

August 2026 Pricing model updated from Per resolution to Paid.

See every change across the directory →

Sources for the facts on this page

Pricing page: capacity.com Every organization is different. checked September 2026
Languages: capacity.com 100+ neural voices across 30 languages checked September 2026
AI takes actions: capacity.com Capacity AI helps customers update accounts, reset passwords and manage services. checked September 2026
Human handoff: capacity.com When a call needs a live agent, the Voice AI Agent captures the key details first checked September 2026
AI actions: capacity.com Capacity AI helps customers update accounts, reset passwords and manage services. checked September 2026
Company: cmswire.com $54 million in Series E funding, bringing total capital raised to over $159 million checked September 2026
Total funding: cmswire.com $54 million in Series E funding, bringing total capital raised to over $159 million checked September 2026
Latest funding: cmswire.com $54 million in Series E funding, bringing total capital raised to over $159 million checked September 2026
Minimum commitment: capacity.com Annual subscription for core platform access and features. checked October 2026

Updated October 2026

Similar AI customer support tools

Chatsy

AI customer-support platform with help-content answers, human handoff, live chat, knowledge base, ticketing, and team inbox.

Helpin

AI support that answers and ships the fix. Helpin: one workspace for support, projects, CRM & docs. AI agents answer tickets, ship fixes, and follow up from shared customer history. Self-host free or Cloud.

Supportifier

Supportifier is a Swedish ticketing system for customer service with AI agents, built by Successifier AB in Stockholm. It builds a knowledge base from your existing documents, website and past tickets. Your team reviews it, and it then powers a public help centre, AI form, AI and live chat, shared inbox with AI drafts and a customer portal.

Zoho Desk

Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.

Atomicwork

AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

Botpress

AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.

Know when Capacity changes

One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to Capacity. No tracking pixels, unsubscribe in one click.