supportrequest.ai

← All AI customer support software

Typewise

AI Agents & Chatbots E-commerce Support Help Desk & Ticketing

Swiss AI customer experience platform: AI agents resolve tickets end to end on 3,500+ integrations, set up by talking to its Nova operator. From $99/mo.

Best for

European SMB and mid-market support teams in retail, travel or logistics that want a self-serve AI agent with EU hosting, published pricing from $99/mo plus $2 per resolution, and a plain-language setup.

Look elsewhere if

You need a large, long-established vendor with deep US enterprise references or a native voice-first contact center product.

Pricing
Per resolution from $99/mo plus $2/resolution
Founded
2020
Free trial
14-day free trial
How you buy
Self-serve signup
Minimum commitment
Billed annually (Business plan)
Company
Independent, venture-backed (Y Combinator S22)
Channels
Chat, Email, Voice, WhatsApp, Social
Languages
Any language
Data residency
EU
Compliance
GDPR ISO 27001
Integrations
Zendesk Freshdesk Intercom Gorgias Help Scout Front Kustomer Zoho Desk Gladly Salesforce Service Cloud HubSpot Shopify WooCommerce Adobe Commerce (Magento) Microsoft Dynamics 365 Jira Service Management

Typewise is an AI customer experience platform from Zurich that runs AI agents to resolve service requests end to end: looking up the order, applying your policy and closing the ticket, then handing anything that needs judgment to a person with full context. A supervisor routes each request to a specialist agent, AI and human agents share one workspace, and Typewise includes its own ticket inbox for what needs a human. It works on top of existing help desks (Zendesk, Freshdesk, Intercom, Gorgias, Help Scout, Front, Kustomer, Salesforce Service Cloud and more) and claims 3,500+ integrations across CRM, commerce and ERP, so agents can act in Shopify, WooCommerce or Salesforce rather than just reply.

The newest and most distinctive piece is Nova, launched in September 2026: an AI operator that you configure by describing your business in plain language. Nova builds and tests agents, updates policies and help articles, diagnoses spikes (for example, why refund tickets rose this week) and proposes fixes, so a small team does not need an AI-operations specialist. Typewise keeps humans in control with approval rules, per-topic pause and logged actions. Channels include email, chat, WhatsApp, social and voice, and it handles any language in and out. Note the company's history: it began as a consumer keyboard app (2 million downloads) and moved to business software when it joined Y Combinator in 2022; it now sells only the CX platform.

Typewise AG was founded in Zurich in 2020 by David Eberle (CEO) and Janis Berneker (CTO), went through Y Combinator (S22), and has disclosed $4.6 million in funding with a team of about 20. Named enterprise customers include Unilever, Polaris and Superhuman. Beurer, the German health products maker, resolves 65 percent of incoming inquiries autonomously with a resolution rate above 90 percent through a deep Salesforce Service Cloud integration; HealGreen, a Hamburg telemedicine platform, has AI handle 70 percent of inquiries. Typewise is ISO 27001 certified, GDPR compliant and aligned with the EU AI Act, with EU data residency available.

Pricing is published and outcome-based: Starter is $99 a month (1 user, email and chat) plus $2 per resolution pay as you go; Growth is $599 a month with all digital channels and volume packages down to $1 per resolution; Business is $2,000 a month billed annually; Enterprise is quoted. Partial resolutions count as half and unresolved tickets are free. Every plan starts with a 14-day free trial with 100 resolution credits. Choose Typewise if you are a European SMB or mid-market retail, travel or logistics team that wants a self-serve AI agent with EU hosting. Skip it if you need a large vendor with deep US enterprise references.

Key features

What the AI can do

Visit Typewise →

See the best Typewise alternatives →

Frequently asked questions

Who is Typewise best for?
European SMB and mid-market support teams in retail, travel or logistics that want a self-serve AI agent with EU hosting, published pricing from $99/mo plus $2 per resolution, and a plain-language setup. Look elsewhere if you need a large, long-established vendor with deep US enterprise references or a native voice-first contact center product.
How much does Typewise cost?
Typewise uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $99/mo plus $2/resolution. Compare pricing across all listed tools →
What does Typewise integrate with?
Typewise integrates with Zendesk, Freshdesk, Intercom, Gorgias, Help Scout, Front, Kustomer, Zoho Desk, Gladly, Salesforce Service Cloud, HubSpot, Shopify, WooCommerce, Adobe Commerce (Magento), Microsoft Dynamics 365, and Jira Service Management.
What compliance standards does Typewise meet?
Based on the vendor's own security and trust pages, Typewise claims GDPR and ISO 27001 compliance. See how that compares across vendors →
Which support channels does Typewise cover?
Typewise handles customer conversations over chat, email, voice, WhatsApp, and social media.
What languages does Typewise support?
Language coverage for Typewise: Any language.
Can Typewise take actions, or does it only answer questions?
Typewise can take actions in connected systems, not just answer questions, including order status, refunds & returns, and billing & subscription changes.
Does Typewise have a free trial?
Yes: 14-day free trial.
Can I buy Typewise without talking to sales?
Yes. You can sign up and start on your own. Minimum commitment: Billed annually (Business plan).
When was Typewise founded?
Typewise was founded in 2020.
What are the best Typewise alternatives?
Popular alternatives include Dixa, eDesk, and Gladly Sidekick. See all Typewise alternatives →
Sources for the facts on this page

Updated October 2026

Similar AI customer support tools

Dixa

Copenhagen-built customer service platform for ecommerce brands, with native voice, the Mim AI agent billed per conversation, and Co-Pilot.

eDesk

Ecommerce helpdesk for marketplace and webstore sellers, with an AI Agent billed at $0.99 per outcome that answers across Amazon, eBay and Shopify.

Gladly Sidekick

Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

Gorgias

The conversational AI platform for e-commerce brands, deeply integrated with Shopify.

LiveChat

Long-running website live chat from Text, now sold as Text by LiveChat with an AI Agent, shared inbox and ticketing on one plan.

Octocom

AI agents for consumer brands that resolve support requests and take guarded actions like refunds and address changes across chat, email, social and voice.

Know when Typewise changes

One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to Typewise. No tracking pixels, unsubscribe in one click.

Is this your product?

Sign in to claim this listing and keep it up to date, or submit a new product to get more visibility for your AI customer support software.