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HappyFox

Agent Assist & Copilots AI Agents & Chatbots Help Desk & Ticketing

Established help desk for customer, IT and HR support with an AI copilot add-on, per-action Autopilot agents and a per-resolution chatbot.

Best for

Support, IT or HR teams that want a mature, configurable help desk from $24 per agent and prefer to add AI copilot, Autopilot agents and a chatbot as separately priced pieces.

Look elsewhere if

You want an AI-first platform that resolves most customer conversations autonomously under one price, since HappyFox sells its AI as several add-ons on top of seats.

Pricing
Paid from $24/agent/mo billed annually
Founded
2011
Free trial
14-day free trial
How you buy
Self-serve signup
Company
Independent (HappyFox Inc, Southlake, Texas)
Channels
Chat, Email, Voice, SMS, Social
Compliance
SOC 2 HIPAA GDPR
Integrations
Slack Microsoft Teams Zoom Google Meet Okta Microsoft Entra ID Shopify Microsoft Dynamics 365 Azure DevOps Jira monday.com Salesforce Asana Jamf Dialpad Aircall Instagram Facebook

HappyFox is a long-running help desk platform that serves customer support, IT, HR and operations teams from the same ticketing core: omnichannel ticket creation, routing, SLA management, a knowledge base and self-service portal, reporting and multi-brand support. Around that core it sells a ring of separately priced products, including a chatbot, an AI Contact Center for voice, Business Intelligence, Workflows, a Service Desk for ITSM and Assist AI for employee support inside Slack and Teams.

The AI arrives in three distinct shapes, and they behave differently. HappyFox AI is the agent copilot: ticket summaries, suggested replies, a writing assistant, AI-suggested resolutions, an urgency queue that groups high-impact tickets, and a knowledge tool that drafts help articles from past tickets. Autopilot is the more interesting piece. It is a library of pre-built AI agents that work inside the help desk rather than talking to customers: a Duplicate Ticket Notifier, a Custom Field Triage agent, a Missing Context Assistant that drafts a request for missing details, a Shopify Return Policy Checker, a Shopify Delivery Dispute Analyser, a Churn Risk Detector and an Expansion Opportunity Detector, with HappyFox building custom agents on request. The customer-facing Chatbot, which HappyFox says deflects up to 70 percent of tickets, is billed separately again.

HappyFox Inc is headquartered in Southlake, Texas, and is led by CEO Shalin Jain. Its own figures disagree with each other: the about page claims more than 12,000 companies in 70+ countries, while the homepage counts 2,200+ organizations and 50,000+ agents. A Forrester Total Economic Impact study commissioned by HappyFox reports a 401 percent ROI over three years. Named customers include Sonny's BBQ, Dartmouth, North Country Healthcare and Improved Racing.

Help Desk pricing is published per agent, billed annually: Basic at $24 (capped at 5 agents), Team at $49, Pro at $99 and an Enterprise Pro tier, with unlimited-agent plans for larger teams and a 14-day trial with no card. Budget past the headline, because the AI is not in it. HappyFox AI starts at $14 per agent per month, Autopilot charges from 2 cents per successful action after $50 of free credits, and the Chatbot is $0.33 per resolution; the AI Contact Center Suite at $99 per agent bundles all AI products. Choose HappyFox if you want a mature, configurable help desk that can also run IT and HR requests, and you like paying for AI only where you switch it on. Skip it if you want an AI-first agent that resolves most conversations on its own, or a single all-inclusive price.

Key features

What the AI can do

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Frequently asked questions

Who is HappyFox best for?
Support, IT or HR teams that want a mature, configurable help desk from $24 per agent and prefer to add AI copilot, Autopilot agents and a chatbot as separately priced pieces. Look elsewhere if you want an AI-first platform that resolves most customer conversations autonomously under one price, since HappyFox sells its AI as several add-ons on top of seats.
How much does HappyFox cost?
HappyFox is a paid product. The listed starting price is $24/agent/mo billed annually. Compare pricing across all listed tools →
What does HappyFox integrate with?
HappyFox integrates with Slack, Microsoft Teams, Zoom, Google Meet, Okta, Microsoft Entra ID, Shopify, Microsoft Dynamics 365, Azure DevOps, Jira, monday.com, Salesforce, Asana, Jamf, Dialpad, Aircall, Instagram, and Facebook.
What compliance standards does HappyFox meet?
Based on the vendor's own security and trust pages, HappyFox claims SOC 2, HIPAA, and GDPR compliance. See how that compares across vendors →
Is HappyFox HIPAA compliant?
Yes. The vendor advertises HIPAA compliance for HappyFox on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does HappyFox cover?
HappyFox handles customer conversations over chat, email, voice, SMS, and social media.
Can HappyFox take actions, or does it only answer questions?
HappyFox can take actions in connected systems, not just answer questions.
Does HappyFox have a free trial?
Yes: 14-day free trial.
Can I buy HappyFox without talking to sales?
Yes. You can sign up and start on your own.
When was HappyFox founded?
HappyFox was founded in 2011.
What are the best HappyFox alternatives?
Popular alternatives include Chatwoot, Intercom, and Supportifier. See all HappyFox alternatives →
Sources for the facts on this page

Updated October 2026

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