How much does CallMiner cost?

CallMiner is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does CallMiner integrate with?

CallMiner integrates with Genesys, NICE CXone, Five9, Avaya, Amazon Connect, Talkdesk, Twilio, RingCentral, Cisco, Calabrio, Verint, Salesforce, Zendesk, ServiceNow, Qualtrics, Medallia, and Azure OpenAI.

What compliance standards does CallMiner meet?

Based on the vendor's own security and trust pages, CallMiner claims SOC 2, ISO 27001, and PCI DSS compliance.

Which support channels does CallMiner cover?

CallMiner handles customer conversations over chat, email, voice, and SMS.

Can I buy CallMiner without talking to sales?

No. Access starts with a demo or a conversation with sales.

What are the best CallMiner alternatives?

Popular alternatives include Cresta, Observe.AI, and RingCX.

CallMiner

Agent Assist & Copilots Contact Center & CCaaS Enterprise QA & Conversation Analytics Voice & Phone AI

Conversation intelligence platform that analyzes 100% of contact center interactions for QA, compliance and coaching, now with OmniAgent virtual agents.

Best for

Large, regulated contact centers (CallMiner lists healthcare, finance, insurance, collections and BPOs) that need AI quality management and compliance across every interaction, plus a path into voice automation via OmniAgent.

Look elsewhere if

You want a quick, self-serve AI agent with published pricing; CallMiner is a quote-only enterprise analytics platform first and an automation vendor second.

Pricing: Paid from Custom
Founded: 2002
How you buy: Sales-led (demo first)
Company: Independent, privately held
Channels: Chat, Email, Voice, SMS
Compliance: SOC 2 ISO 27001 PCI DSS
Integrations: Genesys NICE CXone Five9 Avaya Amazon Connect Talkdesk Twilio RingCentral Cisco Calabrio Verint Salesforce Zendesk ServiceNow Qualtrics Medallia Azure OpenAI

CallMiner is a conversation intelligence platform for large contact centers. Its Eureka platform ingests every customer interaction it can reach (recorded and real-time calls, screen recordings, emails, texts, chats and surveys), transcribes and redacts it, and scores it with AI so that quality, compliance and customer-experience teams work from all of their conversations rather than a sampled few. The product line follows that pipeline: Record and Redact for capture, Analyze and Visualize for the insight layer, Coach and RealTime for agent augmentation, and Outreach and OmniAgent for automation. An October 2026 release expanded AI Assist, which answers analysts' questions in plain language and shows the counts, trends and contact references behind each finding, and redesigned the RealTime Command Post supervisors use to find live calls that need them.

The distinctive part is the direction CallMiner has taken from analytics into automation. In June 2025 it acquired VOCALLS, a Czech voice-first virtual agent company, and the product now ships as OmniAgent: voice and chat agents designed in a visual flow builder, connected to CRM and CCaaS data, and covering inbound and outbound work such as authentication, routing, collections, surveys and reminders. CallMiner's pitch is that the same conversation analytics that grade human agents should decide what to automate and then grade the bots. The flagship OmniAgent story is Estafeta, the Latin American courier, whose voicebot cut average handling time from 420 to 90 seconds and let it answer 120 percent more package-tracking calls. Integrations are broad on the analytics side: prebuilt connectors for Genesys, NICE, Five9, Avaya, Amazon Connect, Talkdesk, Twilio, Salesforce, Zendesk, ServiceNow, Qualtrics and Medallia, plus an open API and the Open Voice Transcription Standard for bringing your own speech engine.

Jeff Gallino is founder and CEO. The company is headquartered in Waltham, Massachusetts and is privately held; its investor list includes Goldman Sachs, Sigma Prime Ventures, Intersouth Partners, Hamilton Lane, NewSpring and In-Q-Tel. Forrester named it a Leader in its Q2 2025 Wave for conversation intelligence in contact centers. British Gas is a named user of AI Assist. On security, CallMiner states SOC 2 Type II, ISO 27001:2022, PCI DSS, HITRUST and FISMA controls, audited by KirkpatrickPrice.

There is no published pricing; demos and pricing go through sales. Choose CallMiner if you run a large, regulated contact center and your first problem is knowing what is happening across every call, for QA, compliance and coaching, with automation as a second step informed by that data. Skip it if you are a small team looking for a self-serve AI agent; you would be paying for an enterprise analytics platform to get one.

Key features

Analysis of 100% of omnichannel interactions
AI-scored quality management and compliance
RealTime agent guidance and supervisor Command Post
AI Assist natural-language research over call data
OmniAgent voice and chat virtual agents

Visit CallMiner →

See the best CallMiner alternatives →

Frequently asked questions

Who is CallMiner best for?: Large, regulated contact centers (CallMiner lists healthcare, finance, insurance, collections and BPOs) that need AI quality management and compliance across every interaction, plus a path into voice automation via OmniAgent. Look elsewhere if you want a quick, self-serve AI agent with published pricing; CallMiner is a quote-only enterprise analytics platform first and an automation vendor second.
How much does CallMiner cost?: CallMiner is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does CallMiner integrate with?: CallMiner integrates with Genesys, NICE CXone, Five9, Avaya, Amazon Connect, Talkdesk, Twilio, RingCentral, Cisco, Calabrio, Verint, Salesforce, Zendesk, ServiceNow, Qualtrics, Medallia, and Azure OpenAI.
What compliance standards does CallMiner meet?: Based on the vendor's own security and trust pages, CallMiner claims SOC 2, ISO 27001, and PCI DSS compliance. See how that compares across vendors →
Which support channels does CallMiner cover?: CallMiner handles customer conversations over chat, email, voice, and SMS.
Can I buy CallMiner without talking to sales?: No. Access starts with a demo or a conversation with sales.
When was CallMiner founded?: CallMiner was founded in 2002.
What are the best CallMiner alternatives?: Popular alternatives include Cresta, Observe.AI, and RingCX. See all CallMiner alternatives →

Sources for the facts on this page

Starting price: callminer.com Explore product demos and get more pricing details. checked October 2026
How you buy: callminer.com Explore product demos and get more pricing details. Watch Demo Videos Request a Demo checked October 2026
Channels: callminer.com Capture every customer touchpoint, from calls, emails, texts to surveys … Voice and chat AI agents automate interactions and outreach checked October 2026
Compliance: callminer.com CallMiner undergoes a rigorous testing schedule to verify SOC 2 Type II, FISMA, HITRUST, ISO 271001:2022 certification and PCI DSS controls and compliance checked October 2026
Company: callminer.com Jason Kreuziger Managing Partner, Goldman Sachs checked October 2026
Company: callminer.com Today, we’re excited to announce that we’re supporting these key organizational priorities even further with the acquisition of VOCALLS checked October 2026
Founded year: callminer.com Founded in a small office in Cape Coral, FL in 2002 by Jeff Gallino checked October 2026

Updated October 2026

Similar AI customer support tools

Cresta

Real-time agent assist and AI insights for contact centers, trained on your best performers.

Observe.AI

Conversation intelligence, auto QA, and real-time agent assist for contact centers.

RingCX

RingCentral's AI contact center: voice plus 20+ digital channels, AIR Pro AI agents and AI quality management, with published per-user pricing.

UJET

Cloud contact center with CRM-first data handling, agentic AI virtual agents, agent assist and Spiral conversation analytics, priced per user.

ASAPP

Enterprise contact center AI: GenerativeAgent resolves voice and chat contacts, with humans supervising in the loop. Used by JetBlue and American Airlines.

Balto

Real-time guidance for contact center agents: the right thing to say, on every call.

Know when CallMiner changes

One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to CallMiner. No tracking pixels, unsubscribe in one click.