How much does Voiceflow cost?

Voiceflow is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Voiceflow integrate with?

Voiceflow integrates with Zendesk, Salesforce, Twilio, HubSpot, Shopify, Airtable, Google Sheets, and Gmail.

What compliance standards does Voiceflow meet?

Based on the vendor's own security and trust pages, Voiceflow claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance.

Is Voiceflow HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Voiceflow on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Voiceflow cover?

Voiceflow handles customer conversations over chat, voice, SMS, and WhatsApp.

What languages does Voiceflow support?

Voiceflow supports 30+ languages (NLU).

Can Voiceflow take actions, or does it only answer questions?

Voiceflow can take actions in connected systems, not just answer questions, including custom API actions.

Does Voiceflow have a free trial?

Yes: Free trial (length not stated).

Can I buy Voiceflow without talking to sales?

Yes. You can sign up and start on your own.

What are the best Voiceflow alternatives?

Popular alternatives include Aircall, ASAPP, and Auto-Respond.

Voiceflow

AI Agents & Chatbots Voice & Phone AI

Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.

Best for

Product and conversation-design teams that want to design, test and ship their own chat and voice agents on a collaborative visual canvas, with their own choice of LLM, a free trial and native actions into Zendesk, Salesforce, Shopify and Twilio.

Look elsewhere if

You want a finished agent, predictable pricing or stated languages and residency: Voiceflow is a builder platform on a credit system where agents stop responding when credits run out, its pricing page now steers business buyers to sales, and those fields are unverified.

Pricing: Paid from Custom
Founded: 2019
Free trial: Free trial (length not stated)
How you buy: Self-serve signup
Company: Independent, venture-backed $35M raised; latest: $15M led by OpenView (August 2023)
Channels: Chat, Voice, SMS, WhatsApp
Languages: 30+ languages (NLU)
Compliance: SOC 2 HIPAA GDPR ISO 27001
Integrations: Zendesk Salesforce Twilio HubSpot Shopify Airtable Google Sheets Gmail

Voiceflow is a visual platform for designing, testing, and shipping AI agents across chat and voice. Teams build conversation logic on a collaborative canvas, ground agents in knowledge bases, and deploy to web chat, phone lines via Twilio, and messaging channels. For support work specifically, native integrations let an agent create and update Zendesk tickets, touch Salesforce records, or cancel a Shopify order mid conversation, and anything else is reachable through REST APIs, custom functions, and MCP.

The company was founded in Toronto in 2019, led by CEO Braden Ream, and grew from conversation design tooling into a full agent platform. It has raised $35 million, most recently a $15 million round from OpenView in August 2023 at a $105 million valuation, following a 2021 round led by Felicis. Its own announcements cite more than 130,000 users and customers including The Home Depot, US Bank, BMW, Vodafone, State Farm, and JP Morgan.

Pricing moved to a credit system in April 2025. Third party trackers list a free starter tier, Pro from $60 monthly with 10,000 credits, Business from $150 monthly, and custom Enterprise, with extra editor seats at $50 each. Credits are consumed by every message, call, and model invocation, and reports say agents stop responding when credits run out mid cycle. Note that Voiceflow's own pricing page now steers business buyers toward a sales conversation, so treat published tiers as a floor.

Choose Voiceflow if a mixed team of designers, support leads, and developers needs to own agent behavior together, and you want one canvas covering both chat and voice. Look elsewhere if you want pure per minute phone economics (Retell, Vapi) or a fully managed enterprise deployment; and budget carefully, since seats plus credits add up faster than the sticker price suggests.

Key features

Visual conversation flow builder
Multi-user collaborative editing
Knowledge base grounded answers
Chat and voice deployment
API, functions, and MCP

What the AI can do

Takes actions, not just answers. Voiceflow can complete tasks in your other systems: Custom API actions
Hands off to a human with the conversation context when it cannot resolve an issue.
Choice of LLM: you can pick or bring the model provider.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Trilogy: 70% of support tickets resolved by AI Source, May 2026
eSnipe: Support ticket volume down 70% (9,000 to 2,700 a month) Source, March 2024

Visit Voiceflow →

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Frequently asked questions

Who is Voiceflow best for?: Product and conversation-design teams that want to design, test and ship their own chat and voice agents on a collaborative visual canvas, with their own choice of LLM, a free trial and native actions into Zendesk, Salesforce, Shopify and Twilio. Look elsewhere if you want a finished agent, predictable pricing or stated languages and residency: Voiceflow is a builder platform on a credit system where agents stop responding when credits run out, its pricing page now steers business buyers to sales, and those fields are unverified.
How much does Voiceflow cost?: Voiceflow is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Voiceflow integrate with?: Voiceflow integrates with Zendesk, Salesforce, Twilio, HubSpot, Shopify, Airtable, Google Sheets, and Gmail.
What compliance standards does Voiceflow meet?: Based on the vendor's own security and trust pages, Voiceflow claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance. See how that compares across vendors →
Is Voiceflow HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Voiceflow on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Voiceflow cover?: Voiceflow handles customer conversations over chat, voice, SMS, and WhatsApp.
What languages does Voiceflow support?: Voiceflow supports 30+ languages (NLU).
Can Voiceflow take actions, or does it only answer questions?: Voiceflow can take actions in connected systems, not just answer questions, including custom API actions.
Does Voiceflow have a free trial?: Yes: Free trial (length not stated).
Can I buy Voiceflow without talking to sales?: Yes. You can sign up and start on your own.
When was Voiceflow founded?: Voiceflow was founded in 2019.
What are the best Voiceflow alternatives?: Popular alternatives include Aircall, ASAPP, and Auto-Respond. See all Voiceflow alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

October 2026 Compliance updated from SOC 2 to SOC 2, HIPAA, GDPR, ISO 27001.
September 2026 Pricing model updated from Freemium to Paid.
September 2026 Starting price updated from Free; $60/mo to Custom.

See every change across the directory →

Sources for the facts on this page

Pricing page: voiceflow.com Avoid model lock-in. Choose from the biggest LLM providers, or bring your own model. checked September 2026
AI takes actions: voiceflow.com The API tool lets your agent call external APIs during a conversation. checked September 2026
Human handoff: voiceflow.com Pass context to the agent when the handoff starts: the full conversation transcript, the contents of any variable you choose checked September 2026
Choice of LLM: voiceflow.com Avoid model lock-in. Choose from the biggest LLM providers, or bring your own model. checked September 2026
AI actions: voiceflow.com The API tool lets your agent call external APIs during a conversation. checked September 2026
Free trial: voiceflow.com Free trial, no credit card required checked September 2026
Company: techcrunch.com Voiceflow, a platform for creating conversational AI, today announced that it raised $15 million in a funding round led by VC firm OpenView. checked September 2026
Total funding: techcrunch.com the tranche, which brings Voiceflow's total raised to $35 million, values the startup at $105 million post-money. checked September 2026
Latest funding: techcrunch.com Voiceflow, a platform for creating conversational AI, today announced that it raised $15 million in a funding round led by VC firm OpenView. checked September 2026
How you buy: voiceflow.com Build AI agents for your clients. Manage deployments, billing, and performance from one platform. Start building for clients Includes Free trial, no credit card required checked September 2026
Languages: voiceflow.com With 30+ languages supported and low training time, you can both power and prototype your next conversational assistant. checked October 2026
Channels: voiceflow.com Support customers across web, app, WhatsApp, SMS, and voice, in their language. checked October 2026
Compliance: voiceflow.com SOC 2 Type II View compliance ISO 27001 View compliance GDPR View compliance HIPAA View compliance checked October 2026

Updated October 2026

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