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Unthread

B2B & Technical Support Help Desk & Ticketing Internal IT & Employee Support

Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.

Best for

Teams that run both internal IT and customer support in Slack or Teams and want channel conversations and DMs turned into tracked tickets with SLAs, AI drafts that cite documentation, their own choice of LLM, hosting in five regions and SOC 2, HIPAA and GDPR coverage, from a published $85 per agent with a 14-day trial.

Look elsewhere if

You are a very small team or do not work in Slack or Teams: the Pro plan carries a five-seat minimum, there is no self-serve start, and the product's value is the Slack-native mechanics.

Pricing
Paid from $85/agent/mo
Founded
2021
Free trial
14-day free trial
How you buy
Sales-led (demo first)
Minimum commitment
5 seats minimum (Pro)
Company
Independent, venture-backed latest: $3M round from Moxxie Ventures and Y Combinator (August 2024)
Channels
Slack, Microsoft Teams, Email, Web
Data residency
US, EU, UK, Australia, Canada
Compliance
SOC 2 HIPAA GDPR
Integrations
Slack Microsoft Teams Jira Salesforce ServiceNow HubSpot Linear Zendesk

Unthread is an AI-native helpdesk built directly into Slack and Microsoft Teams, and it is one of the few tools in this space that serves internal and external support from the same product: IT, HR onboarding and employee support alongside customer support and RevOps. Intake is genuinely omnichannel (Slack, Teams, email, web chat and API), with a self-learning knowledge base, SLA and SLO tracking, on-call routing, conditional workflow automation, analytics with gap analysis, and more than 100 native integrations.

The Slack mechanics are the most granular of any pick here. Ticket creation is described as Slack-native with zero training: a conversation in a channel becomes a tracked ticket, and an employee who wants privacy DMs the support bot instead. Automations fire on a message, an emoji reaction, or a slash command, and every automation starts and ends in Slack. For drafting, a support agent either reacts to a message with the thinking-face emoji or uses the "Suggest AI Response" shortcut, and the AI returns a human-readable answer plus links to the documentation it drew on. The agentic layer reads incoming tickets, assigns category and priority, answers from connected knowledge bases, updates documentation from resolved tickets, and can run actions before handing off to a person. Unthread claims it deflects 40 percent on day one.

Jake McCloskey and Tom Bachant founded the company in 2021 in New York, went through Y Combinator's Summer 2022 batch, and have raised roughly $3.5 million. The customer list is unusually strong for a company that size: Intuit, Automattic, Lemonade, Cribl, Hopper, xAI, Decagon, Stord, Apollo GraphQL, Incode, thirdweb and Defense Unicorns.

Pricing is per agent, with a five-seat minimum and a 14-day trial but no free tier. Pro starts at $85 per agent per month, with conversation limits, and covers SLAs, the Slack inbox, knowledge base sync, custom analytics, CRM integrations and two-way ticket sync; Business is quoted and adds the AI automation builder, self-learning documentation, SSO, HRIS integration and Slack Enterprise Grid; Enterprise adds dedicated hosting, data residency, and HIPAA with BAAs. As with Siit, the AI lives one tier above the entry price. Choose Unthread if Slack is your system of record and you want one helpdesk covering both employees and customers. Skip it if you need a full ITSM platform with asset and change management, which this deliberately is not.

Key features

What the AI can do

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

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Frequently asked questions

Who is Unthread best for?
Teams that run both internal IT and customer support in Slack or Teams and want channel conversations and DMs turned into tracked tickets with SLAs, AI drafts that cite documentation, their own choice of LLM, hosting in five regions and SOC 2, HIPAA and GDPR coverage, from a published $85 per agent with a 14-day trial. Look elsewhere if you are a very small team or do not work in Slack or Teams: the Pro plan carries a five-seat minimum, there is no self-serve start, and the product's value is the Slack-native mechanics.
How much does Unthread cost?
Unthread is a paid product. The listed starting price is $85/agent/mo. Compare pricing across all listed tools →
What does Unthread integrate with?
Unthread integrates with Slack, Microsoft Teams, Jira, Salesforce, ServiceNow, HubSpot, Linear, and Zendesk.
What compliance standards does Unthread meet?
Based on the vendor's own security and trust pages, Unthread claims SOC 2, HIPAA, and GDPR compliance. See how that compares across vendors →
Is Unthread HIPAA compliant?
Yes. The vendor advertises HIPAA compliance for Unthread on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Unthread cover?
Unthread handles customer conversations over slack, Microsoft Teams, email, and web.
Can Unthread take actions, or does it only answer questions?
Unthread can take actions in connected systems, not just answer questions, including custom API actions.
Does Unthread have a free trial?
Yes: 14-day free trial.
Can I buy Unthread without talking to sales?
No. Access starts with a demo or a conversation with sales. Minimum commitment: 5 seats minimum (Pro).
When was Unthread founded?
Unthread was founded in 2021.
What are the best Unthread alternatives?
Popular alternatives include ClearFeed, Jira Service Management, and Atomicwork. See all Unthread alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

See every change across the directory →

Sources for the facts on this page

Updated October 2026

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