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B2B & Technical Support Help Desk & Ticketing Internal IT & Employee Support

Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.

Pricing

Paid from $50/agent/mo

Founded

2021

Channels

Slack, Microsoft Teams, Email, Web

Integrations

Slack Microsoft Teams Jira Salesforce ServiceNow HubSpot Linear Zendesk

Unthread is an AI-native helpdesk built directly into Slack and Microsoft Teams, and it is one of the few tools in this space that serves internal and external support from the same product: IT, HR onboarding and employee support alongside customer support and RevOps. Intake is genuinely omnichannel (Slack, Teams, email, web chat and API), with a self-learning knowledge base, SLA and SLO tracking, on-call routing, conditional workflow automation, analytics with gap analysis, and more than 100 native integrations.

The Slack mechanics are the most granular of any pick here. Ticket creation is described as Slack-native with zero training: a conversation in a channel becomes a tracked ticket, and an employee who wants privacy DMs the support bot instead. Automations fire on a message, an emoji reaction, or a slash command, and every automation starts and ends in Slack. For drafting, a support agent either reacts to a message with the thinking-face emoji or uses the "Suggest AI Response" shortcut, and the AI returns a human-readable answer plus links to the documentation it drew on. The agentic layer reads incoming tickets, assigns category and priority, answers from connected knowledge bases, updates documentation from resolved tickets, and can run actions before handing off to a person. Unthread claims it deflects 40 percent on day one.

Jake McCloskey and Tom Bachant founded the company in 2021 in New York, went through Y Combinator's Summer 2022 batch, and have raised roughly $3.5 million. The customer list is unusually strong for a company that size: Intuit, Automattic, Lemonade, Cribl, Hopper, xAI, Decagon, Stord, Apollo GraphQL, Incode, thirdweb and Defense Unicorns.

Pricing is published, per agent, with a five-seat minimum and a 14-day trial but no free tier. Basic is $50 per agent per month and caps at 100 conversations a month; Pro at $75 adds the AI automation, self-learning documentation, knowledge base sync, analytics and custom workflows; Enterprise is custom and brings SSO, HRIS integration, HIPAA and BAAs, dedicated hosting and Enterprise Grid support. As with Siit, the AI lives one tier above the entry price. Choose Unthread if Slack is your system of record and you want one helpdesk covering both employees and customers. Skip it if you need a full ITSM platform with asset and change management, which this deliberately is not.

Key features

• Slack-native ticketing from channels and DMs
• Automations triggered by message, emoji, or slash command
• AI drafts answers with cited documentation links
• Self-learning knowledge base from resolved tickets
• SLA tracking with on-call routing

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Frequently asked questions

How much does Unthread cost?

Unthread is a paid product. The listed starting price is $50/agent/mo. Compare pricing across all listed tools →

What does Unthread integrate with?

Unthread integrates with Slack, Microsoft Teams, Jira, Salesforce, ServiceNow, HubSpot, Linear, and Zendesk.

Which support channels does Unthread cover?

Unthread handles customer conversations over slack, Microsoft Teams, email, and web.

When was Unthread founded?

Unthread was founded in 2021.

What are the best Unthread alternatives?

Popular alternatives include Atomicwork, DevRev, and Freshservice. See all Unthread alternatives →

Updated August 2026

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