CloudTalk
AI Agents & Chatbots Contact Center & CCaaS Voice & Phone AI
Cloud call center for SMB sales and support teams, with AI voice agents that answer, resolve or hand off calls on the same queues as your reps.
Best for
SMB and mid-market support teams of roughly 10 to 200 people whose main channel is the phone, especially across several countries.
Look elsewhere if
You need an omnichannel helpdesk for email and chat, since CloudTalk is a calls-first platform.
- Pricing
- Paid from €19/user/mo billed annually
- Founded
- 2016
- Free trial
- 14-day free trial
- How you buy
- Self-serve signup
- Company
- Independent, venture-backed
- Channels
- Voice, SMS, WhatsApp
- Languages
- 70+ languages
- Integrations
- Salesforce HubSpot Zendesk Pipedrive Zoho CRM Freshdesk Help Scout Intercom Gong Microsoft Teams Zapier Make
CloudTalk is a cloud business phone system and call center for small and mid-sized sales and support teams, now with AI voice agents built in. The base product covers local numbers in 160+ countries, a visual call flow designer, IVR and skill-based routing, queues and callbacks, power and parallel dialers, recording, live monitoring and wallboards, with SMS and WhatsApp included and 100+ integrations into CRMs and helpdesks. An AI Conversation Intelligence add-on transcribes, summarizes, tags and scores calls, including the AI agent's own.
The AI part worth understanding is that voice agents sit on the same numbers and queues as your people rather than in a separate product. An AI receptionist answers FAQs, routes conversationally without a phone tree and takes messages; AI Specialist agents connect to your systems for multi-step support, returns, billing and payment calls, with identity checks for sensitive requests. When an agent cannot help, CloudTalk says it holds the caller and transfers to the first free rep with context attached, rather than dropping the call. Agents answer in 70+ languages. One support lead quoted on the site expected a 10 percent drop in human calls and saw around 40 percent.
Martin Malych and Viktor Vanek founded CloudTalk in Bratislava in 2016, starting from an embeddable click-to-call widget. The company reports $36 million in venture funding, 5,500+ business customers in more than 100 countries and over 200 staff. It claims ISO 27001 certification and SOC 2 Type II attestation, hosts on AWS, and supports GDPR and HIPAA requirements.
Pricing is published. Phone system seats run from 19 euros per user per month billed annually (Lite) through Starter at 25, Essential at 29 and Expert at 49, with monthly billing roughly 30 percent higher; Expert needs three licenses. Conversation Intelligence is 9 euros per user per month extra. Voice agents are billed by the minute: the AI Receptionist tier includes 50 free minutes, AI Specialist is 349 euros per month with 1,000 minutes, and volume pricing goes as low as 0.15 euros per minute above 10,000 minutes. A 14-day trial needs no card. Choose CloudTalk if phone is your main support channel, you call into several countries, and you want AI to cover after-hours and overflow on the system your team already uses. Skip it if your support runs mostly through email and chat, because this is a calls-first platform, not an omnichannel helpdesk.
Key features
- AI voice agents on the same queues and numbers as reps
- AI receptionist with conversational routing
- IVR, skill-based routing and visual call flow designer
- AI call scoring, summaries and sentiment
- Local numbers in 160+ countries
What the AI can do
- Takes actions, not just answers. CloudTalk can complete tasks in your other systems: Bookings & scheduling Ticket routing & tagging
- Hands off to a human with the conversation context when it cannot resolve an issue.
See the best CloudTalk alternatives →
Frequently asked questions
- Who is CloudTalk best for?
- SMB and mid-market support teams of roughly 10 to 200 people whose main channel is the phone, especially across several countries. Look elsewhere if you need an omnichannel helpdesk for email and chat, since CloudTalk is a calls-first platform.
- How much does CloudTalk cost?
- CloudTalk is a paid product. The listed starting price is €19/user/mo billed annually. Compare pricing across all listed tools →
- What does CloudTalk integrate with?
- CloudTalk integrates with Salesforce, HubSpot, Zendesk, Pipedrive, Zoho CRM, Freshdesk, Help Scout, Intercom, Gong, Microsoft Teams, Zapier, and Make.
- What compliance standards does CloudTalk meet?
- Based on the vendor's own security and trust pages, CloudTalk claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance. See how that compares across vendors →
- Is CloudTalk HIPAA compliant?
- Yes. The vendor advertises HIPAA compliance for CloudTalk on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
- Which support channels does CloudTalk cover?
- CloudTalk handles customer conversations over voice, SMS, and WhatsApp.
- What languages does CloudTalk support?
- CloudTalk supports 70+ languages.
- Can CloudTalk take actions, or does it only answer questions?
- CloudTalk can take actions in connected systems, not just answer questions, including bookings & scheduling and ticket routing & tagging.
- Does CloudTalk have a free trial?
- Yes: 14-day free trial.
- Can I buy CloudTalk without talking to sales?
- Yes. You can sign up and start on your own.
- When was CloudTalk founded?
- CloudTalk was founded in 2016.
- What are the best CloudTalk alternatives?
- Popular alternatives include ASAPP, Bland AI, and boost.ai. See all CloudTalk alternatives →
Sources for the facts on this page
-
Starting price:
cloudtalk.io
Plans run from €19 to €49 per user per month on annual billing
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Pricing model:
cloudtalk.io
AI Voice Agents are billed separately by the minute.
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Founded year:
cloudtalk.io
CloudTalk was founded in 2016 by Martin Malych and Viktor Vanek in Bratislava, Slovakia.
checked October 2026 -
Channels:
cloudtalk.io
with SMS and WhatsApp included
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Compliance:
cloudtalk.io
ISO 27001 certified and SOC 2 Type II attested. … privacy safeguards that support GDPR, CCPA and HIPAA requirements
checked October 2026 -
Languages:
cloudtalk.io
AI agents that speak 70+ languages
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Free trial:
cloudtalk.io
starting a 14 day trial (no credit card needed)
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How you buy:
cloudtalk.io
On monthly billing you cancel yourself from the Billing page, any time.
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AI actions:
cloudtalk.io
Parcel marked delivered but missing. Opened a claim and passed it to the support team.
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Human handoff:
cloudtalk.io
Route by hours, by queue depth, or by the job, and hand a live call from one to the other.
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AI takes actions:
cloudtalk.io
Answers, routes and books meetings around the clock.
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Updated October 2026
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