How much does UJET cost?

UJET is a paid product. The listed starting price is $65/user/mo.

What does UJET integrate with?

UJET integrates with Salesforce, Zendesk, Kustomer, Microsoft Dynamics 365, Oracle Service Cloud, HubSpot, Google Cloud contact center AI, and Microsoft Teams.

What compliance standards does UJET meet?

Based on the vendor's own security and trust pages, UJET claims SOC 2, HIPAA, and PCI DSS compliance.

Is UJET HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for UJET on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does UJET cover?

UJET handles customer conversations over chat, email, voice, SMS, and social media.

What languages does UJET support?

UJET supports 40+ languages (virtual agents).

Can I buy UJET without talking to sales?

No. Access starts with a demo or a conversation with sales.

What are the best UJET alternatives?

Popular alternatives include CallMiner, Cresta, and Observe.AI.

UJET

Agent Assist & Copilots Contact Center & CCaaS QA & Conversation Analytics Voice & Phone AI

Cloud contact center with CRM-first data handling, agentic AI virtual agents, agent assist and Spiral conversation analytics, priced per user.

Best for

Mid-size and enterprise contact centers on Salesforce, Zendesk or Dynamics that want voice, digital and in-app support with customer data kept in the CRM, from $65 per user per month before AI add-ons.

Look elsewhere if

You want a self-serve AI agent with transparent AI pricing, since UJET's virtual agent and agent assist are quote-only add-ons to a per-seat contact center.

Pricing: Paid from $65/user/mo
Founded: 2015
How you buy: Sales-led (demo first)
Channels: Chat, Email, Voice, SMS, Social
Languages: 40+ languages (virtual agents)
Data residency: Customer-controlled storage (CRM, cloud or on-premises)
Compliance: SOC 2 HIPAA PCI DSS
Integrations: Salesforce Zendesk Kustomer Microsoft Dynamics 365 Oracle Service Cloud HubSpot Google Cloud contact center AI Microsoft Teams

UJET is a cloud contact center (CCaaS) and workforce management platform that puts voice, chat, SMS, email, social and in-app mobile support into one agent desktop. Its AI comes in four parts. Agentic AI Virtual Agents handle self-service on voice and digital channels, connect to back-end systems to complete tasks such as applying a goodwill credit, and are claimed to work in more than 40 languages. Agent Assist gives human agents real-time summaries, suggested replies and next-best action guidance. Spiral by UJET mines support conversations for trends and pain points. The newest layer, Agentic Experience Orchestration (AXO), sits over a CCaaS platform, cleans and contextualizes interaction and knowledge data, syncs it to your CRM or CDP, and uses computer-using agents to run workflows even when no API exists.

Two design choices set UJET apart from the big contact center suites. The first is its CRM-first architecture: UJET processes calls, chat transcripts, texts and attachments, encrypts them and sends them to your CRM or storage, then deletes them from its own platform once the session is stored. Customer PII lives in your system of record rather than with the contact center vendor. Native adapters cover Salesforce, Zendesk, Kustomer, Microsoft Dynamics, Oracle Service Cloud and HubSpot, and Google's contact center AI is a featured partner. The second is a mobile-first design: web and mobile SDKs let customers reach support from inside an app, and routing can use the CRM record, journey or predicted intent to decide whether a virtual agent or a person should take the contact.

UJET Inc. is headquartered in San Francisco with offices in Austin, Santa Monica, Seoul and Porto. Named customers include Spanx, Zettle (a 10 percent CSAT increase and 50 percent cut in agent training time), Turo (which credits Spiral insights with a 14 percent reduction in call volume and a 15 percent lower cost to run the contact center) and Capital on Tap, an early AXO user. UJET says the platform is built for SOC 2, HIPAA and PCI requirements.

Pricing is published per user per month: Basic at $65 (PSTN voice, standard reporting, SSO, CRM adapters, web SDK), Pro at $99, Enterprise at $120 with chat, email, SMS and social included, or a standalone Digital package at $69. Each plan still ends in a "Get a Quote" button, and the AI is not in the headline price: virtual agents, agent assist, summarization and insights are all listed as Conversational AI add-ons priced on request. Choose UJET if you run a mid-size or larger contact center on a major CRM and want customer data kept out of the vendor's platform, especially if in-app mobile support matters. Skip it if you want an AI agent you can switch on yourself with published AI pricing, because here the AI is a quoted add-on to a seat-based CCaaS contract.

Key features

Agentic AI virtual agents for voice and digital
Real-time agent assist and summarization
Spiral conversation analytics
CRM-first architecture with no PII stored
Web and mobile SDKs for in-app support

What the AI can do

Named actions: Account updates
Hands off to a human with the conversation context when it cannot resolve an issue.

Visit UJET →

See the best UJET alternatives →

Frequently asked questions

Who is UJET best for?: Mid-size and enterprise contact centers on Salesforce, Zendesk or Dynamics that want voice, digital and in-app support with customer data kept in the CRM, from $65 per user per month before AI add-ons. Look elsewhere if you want a self-serve AI agent with transparent AI pricing, since UJET's virtual agent and agent assist are quote-only add-ons to a per-seat contact center.
How much does UJET cost?: UJET is a paid product. The listed starting price is $65/user/mo. Compare pricing across all listed tools →
What does UJET integrate with?: UJET integrates with Salesforce, Zendesk, Kustomer, Microsoft Dynamics 365, Oracle Service Cloud, HubSpot, Google Cloud contact center AI, and Microsoft Teams.
What compliance standards does UJET meet?: Based on the vendor's own security and trust pages, UJET claims SOC 2, HIPAA, and PCI DSS compliance. See how that compares across vendors →
Is UJET HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for UJET on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does UJET cover?: UJET handles customer conversations over chat, email, voice, SMS, and social media.
What languages does UJET support?: UJET supports 40+ languages (virtual agents).
Can I buy UJET without talking to sales?: No. Access starts with a demo or a conversation with sales.
When was UJET founded?: UJET was founded in 2015.
What are the best UJET alternatives?: Popular alternatives include CallMiner, Cresta, and Observe.AI. See all UJET alternatives →

Sources for the facts on this page

Pricing model: ujet.cx Basic $65 user/month Core voice, reporting, and CRM integration for essential support. checked October 2026
Starting price: ujet.cx Basic $65 user/month Core voice, reporting, and CRM integration for essential support. checked October 2026
How you buy: ujet.cx Basic $65 user/month Get a Quote checked October 2026
Channels: ujet.cx Digital Channels (Chat, Email, SMS, Social, and In-App Voice) … Includes: PSTN Voice Channel checked October 2026
Compliance: ujet.cx From SOC 2 to HIPAA and PCI, UJET was built with privacy and protection at the core. checked October 2026
Languages: ujet.cx across phone, mobile, and web channels in over 40 languages checked October 2026
AI actions: ujet.cx Virtual Agents can help your clients replace lost or stolen cards, set a travel alert, check balances, and more. Specialized Virtual Agents can even be configured for more complex tasks like opening new accounts and filing claims. checked October 2026
Human handoff: ujet.cx Deploy generative AI virtual agents for personalized self-service across channels, seamlessly escalate to human-assisted conversations while preserving context checked October 2026
Data residency: ujet.cx The flexibility to choose where your data is stored, whether it’s in your CRM, a public cloud storage resource, or your own on-premises data warehouse, gives you greater control of your exposure and risk checked October 2026
Founded year: ujet.cx Founded in 2015 and headquartered in San Francisco checked October 2026

Updated October 2026

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