How much does eGain cost?

eGain is a paid product. The listed starting price is $25/user/mo.

What does eGain integrate with?

eGain integrates with Microsoft Teams, Slack, Zoom, SharePoint, and CRM and CCaaS platforms via eGain Connectors.

Which support channels does eGain cover?

eGain handles customer conversations over chat, email, voice, and social media.

Does eGain have a free trial?

Yes: 2-week free trial of the AI Agent.

Can I buy eGain without talking to sales?

Yes. You can sign up and start on your own.

What are the best eGain alternatives?

Popular alternatives include ASAPP, Inkeep, and Intercom.

eGain

Agent Assist & Copilots AI Agents & Chatbots Contact Center & CCaaS Enterprise Knowledge Base & Self-Service

Enterprise knowledge management with GenAI agents for customer self-service and contact center agents, from a Nasdaq-listed Gartner MQ Leader.

Best for

Large and regulated contact centers that need governed, auditable knowledge behind both human agents and AI, with list prices from $25 per user per month.

Look elsewhere if

You are a small team looking for an all-in-one helpdesk with AI, rather than an enterprise knowledge layer to sit beside your existing CCaaS and CRM.

Pricing: Paid from $25/user/mo
Free trial: 2-week free trial of the AI Agent
How you buy: Self-serve signup
Company: Public (Nasdaq: EGAN)
Channels: Chat, Email, Voice, Social
Integrations: Microsoft Teams Slack Zoom SharePoint CRM and CCaaS platforms via eGain Connectors

eGain sells a knowledge-first customer service automation suite. The core is the AI Knowledge Hub, which connects content silos (SharePoint sites, CRM knowledge bases, product docs, policies and intranets) into one governed source of truth, with authoring and approval workflows and a generative assistant called Genie that drafts new articles or updates several at once to house templates. On top sit the AI Agent, offering conversational self-service for customers, guidance for contact center agents and an IVA; Conversation Hub for chat, email, call tracking, social and cobrowse; Agentic Studio for orchestrating multiple AI agents across voice, chat and CRM; and Smart Evaluator, which continuously checks the accuracy of AI-generated answers.

The argument eGain makes, and the reason to look at it, is that AI answers are only as trustworthy as the knowledge underneath. Its AI KnowledgeOps approach treats knowledge as a continuous cycle: Knowledge Orchestration pulls real questions out of calls, chats and messages and flags gaps, Knowledge Intelligence checks published content for duplicates, compliance gaps and staleness, and knowledge graphs link regulations, products and content so an answer can be traced back to the rule behind it. A free tool called WYCA (What Your Customers Ask) runs inside your own environment, masks personal data and surfaces what customers actually ask. The self-service AI Agent can be pointed at PDF, Word and HTML documents, websites or an eGain knowledge portal, and answers in Teams, Slack and Zoom as well as on your website.

eGain is a public company (Nasdaq: EGAN) based in Sunnyvale, California, and co-founder Ashu Roy has been chairman and CEO since 1997. For fiscal 2026, ended June 30, 2026, it reported total revenue of $91.1 million, with AI customer revenue up 20 percent. In July 2026 Gartner named it a Leader in the first Magic Quadrant for Customer Service Knowledge Management Systems. Most customer stories on its site are anonymized by industry; named examples include BT, which eGain says uses it across 25 million customer conversations a year, and Specialized Bicycles.

Pricing is unusually public for an enterprise vendor. Suggested list prices are $25 per user per month for the AI Knowledge Hub; $0.50 per resolution (bought in blocks of 100 for $50) or $25 per user per month for the AI Agent; $249 a month for Connectors; and free build-and-test for Composer, with Smart Evaluator quoted. Read the resolution definition closely: a conversation followed by 24 hours of silence counts, so a customer who simply gives up is billed as resolved. There is a two-week free trial of the AI Agent and a no-cost 30-day guided pilot. Choose eGain if you run a large or regulated contact center where answer accuracy and content governance matter more than a slick bot. Skip it if you are a small team wanting a ready helpdesk with AI built in; eGain is a knowledge layer that sits beside your CCaaS and CRM, not a replacement for them.

Key features

AI Knowledge Hub unifying content silos with governed workflows
AI Agent for self-service, contact center agents and IVA
Knowledge gap detection from real calls, chats and messages
Smart Evaluator QA for AI-generated answers
Agentic Studio orchestration across voice, chat and CRM

Visit eGain →

See the best eGain alternatives →

Frequently asked questions

Who is eGain best for?: Large and regulated contact centers that need governed, auditable knowledge behind both human agents and AI, with list prices from $25 per user per month. Look elsewhere if you are a small team looking for an all-in-one helpdesk with AI, rather than an enterprise knowledge layer to sit beside your existing CCaaS and CRM.
How much does eGain cost?: eGain is a paid product. The listed starting price is $25/user/mo. Compare pricing across all listed tools →
What does eGain integrate with?: eGain integrates with Microsoft Teams, Slack, Zoom, SharePoint, and CRM and CCaaS platforms via eGain Connectors.
Which support channels does eGain cover?: eGain handles customer conversations over chat, email, voice, and social media.
Does eGain have a free trial?: Yes: 2-week free trial of the AI Agent.
Can I buy eGain without talking to sales?: Yes. You can sign up and start on your own.
What are the best eGain alternatives?: Popular alternatives include ASAPP, Inkeep, and Intercom. See all eGain alternatives →

Sources for the facts on this page

Pricing model: egain.com eGain AI Knowledge Hub $25 per user per month checked October 2026
Starting price: egain.com $0.50 per resolution or $25 per user per month checked October 2026
Channels: egain.com Conversation Hub Deliver personalized digital engagement to customers across touchpoints Chat Mail CallTrack Social Cobrowse Offers … Orchestrate multiple AI agents across voice, chat, and CRM checked October 2026
Free trial: egain.com Yes, you can try eGain AI Agent for no charge for the first two weeks. checked October 2026
How you buy: egain.com Start using eGain today. Explore trusted knowledge and core capabilities at your own pace. Sign up for free checked October 2026

Updated October 2026

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