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Level AI

Agent Assist & Copilots Contact Center & CCaaS QA & Conversation Analytics

AI-first quality assurance and analytics for customer service teams.

Best for

Contact centers on Genesys, NICE CXone, Five9 or Talkdesk that want QA scored on meaning rather than keywords across chat, email, voice and social, plus agent assist, voice-of-customer analytics and virtual agents, with SOC 2, HIPAA, GDPR, ISO 27001 and PCI DSS coverage.

Look elsewhere if

You are a small team or want published pricing: Level AI is quote-based with no trial or self-serve start, and it pays off at the conversation volumes where sampled QA breaks down.

Pricing
Paid from Custom
Founded
2019
Company
Independent, venture-backed $73.1M (as of July 2024) raised; latest: Series C, $39.4M
Channels
Chat, Email, Voice, Social
Languages
50+ languages
Compliance
SOC 2 HIPAA GDPR ISO 27001 PCI DSS
Integrations
Genesys NICE CXone Five9 Talkdesk Salesforce Zendesk

Level AI is what happens when someone who helped build Amazon's Alexa turns the same technology on the contact center. Founder Ashish Nagar worked on the Alexa Prize conversational AI effort before starting Level AI in 2019, and the product's core bet is that quality assurance should be about meaning, not keywords. Its semantic engine scores every conversation against your rubrics by understanding intent, so an agent who solved the problem politely but never said the magic phrase still scores well, and one who recited the script while losing the customer does not.

Automated QA is the anchor, and around it the platform builds the full intelligence loop: real-time agent assist that surfaces answers from your knowledge sources during live conversations, voice-of-customer analytics that tell leaders what is driving contacts and sentiment, agent screen recording for the full picture, and AI virtual agents for handling routine interactions outright. It integrates with the usual suspects, including Genesys, NICE CXone, Five9, Talkdesk, Salesforce, and Zendesk.

The company, based in Mountain View, has raised about $73 million, most recently a $39.4 million Series C led by Adams Street Partners, and counts Vistaprint, Purple, Extra Space Storage, and Smartsheet among its customers. Pricing is quote-based with nothing public, typical for the category.

Level AI competes most directly with Observe.AI and the QA suites inside bigger platforms, and the honest differentiator is its semantic scoring and analytics depth. Shortlist it if your QA program has outgrown checklists and you want conversation data treated as a source of insight rather than a compliance chore, especially if you run a mid-size to large team on one of the contact-center platforms it plugs into.

Key features

What the AI can do

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

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Frequently asked questions

Who is Level AI best for?
Contact centers on Genesys, NICE CXone, Five9 or Talkdesk that want QA scored on meaning rather than keywords across chat, email, voice and social, plus agent assist, voice-of-customer analytics and virtual agents, with SOC 2, HIPAA, GDPR, ISO 27001 and PCI DSS coverage. Look elsewhere if you are a small team or want published pricing: Level AI is quote-based with no trial or self-serve start, and it pays off at the conversation volumes where sampled QA breaks down.
How much does Level AI cost?
Level AI is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Level AI integrate with?
Level AI integrates with Genesys, NICE CXone, Five9, Talkdesk, Salesforce, and Zendesk.
What compliance standards does Level AI meet?
Based on the vendor's own security and trust pages, Level AI claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance. See how that compares across vendors →
Is Level AI HIPAA compliant?
Yes. The vendor advertises HIPAA compliance for Level AI on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Level AI cover?
Level AI handles customer conversations over chat, email, voice, and social media.
What languages does Level AI support?
Level AI supports 50+ languages.
Can Level AI take actions, or does it only answer questions?
Level AI can take actions in connected systems, not just answer questions, including order status, refunds & returns, and bookings & scheduling.
When was Level AI founded?
Level AI was founded in 2019.
What are the best Level AI alternatives?
Popular alternatives include Kaizo, Cresta, and Observe.AI. See all Level AI alternatives →
Sources for the facts on this page

Updated October 2026

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