Level AI
Agent Assist & Copilots Contact Center & CCaaS QA & Conversation Analytics
AI-first quality assurance and analytics for customer service teams.
- Pricing
- Paid from Custom
- Founded
- 2019
- Channels
- Chat, Email, Voice, Social
- Integrations
- Genesys NICE CXone Five9 Talkdesk Salesforce Zendesk
Level AI is what happens when someone who helped build Amazon's Alexa turns the same technology on the contact center. Founder Ashish Nagar worked on the Alexa Prize conversational AI effort before starting Level AI in 2019, and the product's core bet is that quality assurance should be about meaning, not keywords. Its semantic engine scores every conversation against your rubrics by understanding intent, so an agent who solved the problem politely but never said the magic phrase still scores well, and one who recited the script while losing the customer does not.
Automated QA is the anchor, and around it the platform builds the full intelligence loop: real-time agent assist that surfaces answers from your knowledge sources during live conversations, voice-of-customer analytics that tell leaders what is driving contacts and sentiment, agent screen recording for the full picture, and AI virtual agents for handling routine interactions outright. It integrates with the usual suspects, including Genesys, NICE CXone, Five9, Talkdesk, Salesforce, and Zendesk.
The company, based in Mountain View, has raised about $73 million, most recently a $39.4 million Series C led by Adams Street Partners, and counts Vistaprint, Purple, Extra Space Storage, and Smartsheet among its customers. Pricing is quote-based with nothing public, typical for the category.
Level AI competes most directly with Observe.AI and the QA suites inside bigger platforms, and the honest differentiator is its semantic scoring and analytics depth. Shortlist it if your QA program has outgrown checklists and you want conversation data treated as a source of insight rather than a compliance chore, especially if you run a mid-size to large team on one of the contact-center platforms it plugs into.
Key features
- 100% automated QA scoring
- AI virtual voice agents
- Real-time agent assist
- Voice-of-customer insights
- Agent screen recording
See the best Level AI alternatives →
Frequently asked questions
- How much does Level AI cost?
- Level AI is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
- What does Level AI integrate with?
- Level AI integrates with Genesys, NICE CXone, Five9, Talkdesk, Salesforce, and Zendesk.
- What compliance standards does Level AI meet?
- Based on the vendor's own security and trust pages, Level AI claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance. See how that compares across vendors →
- Is Level AI HIPAA compliant?
- Yes. The vendor advertises HIPAA compliance for Level AI on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
- Which support channels does Level AI cover?
- Level AI handles customer conversations over chat, email, voice, and social media.
- When was Level AI founded?
- Level AI was founded in 2019.
- What are the best Level AI alternatives?
- Popular alternatives include Cresta, Observe.AI, and Assembled. See all Level AI alternatives →
Updated July 2026
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