Observe.AI
Agent Assist & Copilots Contact Center & CCaaS QA & Conversation Analytics Voice & Phone AI
Conversation intelligence, auto QA, and real-time agent assist for contact centers.
Best for
Contact centers large enough that measuring 100 percent of calls and chats is a full-time problem, that want auto QA, real-time guidance and VoiceAI agents on Amazon Connect, Avaya, 8x8 or Aircall, with hosting in the US, Canada, EU or Australia and SOC 2, HIPAA, ISO 27001, PCI DSS and EU AI Act coverage.
Look elsewhere if
You handle email as a primary channel or want published pricing: Observe.AI's verified channels are chat and voice, and pricing is custom-scoped to seats and interaction volume.
- Pricing
- Paid from Custom
- Founded
- 2017
- Company
- Independent, venture-backed $213M raised; latest: Series C, $125M (April 2022)
- Channels
- Chat, Voice
- Languages
- 25+ languages
- Data residency
- US, Canada, EU, Australia
- Integrations
- Amazon Connect Avaya 8x8 Aircall Jira BambooHR
Observe.AI made its name by fixing quality assurance, the least loved job in the contact center. Instead of a QA team sampling two percent of calls and arguing about scores, it transcribes and analyzes one hundred percent of interactions, scores them automatically against your rubrics, flags compliance risks, and turns the results into coaching. For support leaders it answers the questions that sampling never could: why are customers calling, which behaviors actually move CSAT, and which agents need help this week rather than at quarter end.
Founded in 2017 by Swapnil Jain and headquartered in Redwood City, the company raised a $125 million Series C led by SoftBank Vision Fund 2 in 2022, with Zoom as a strategic investor, and serves names like DoorDash, SoFi, Accolade, and Asurion. Like most of the conversation-intelligence category it has pushed aggressively into agents themselves: its VoiceAI agents now automate routine calls end to end, real-time assist guides live agents mid-conversation, and an Agent Harness handles the unglamorous work of testing and versioning AI agents before they meet customers.
The platform advertises more than 250 integrations across contact-center, CRM, and workforce systems, and pricing is custom, scoped to seat counts and interaction volume, with nothing published.
Observe.AI fits operations large enough that measuring conversations is a full-time problem: if you have dozens of agents or more and your QA process is a spreadsheet and good intentions, full-coverage automated scoring changes how you manage. Teams that just want a bot to deflect tickets have simpler options; teams that want to understand and improve every conversation, human or AI, should shortlist it.
Key features
- AI agents for voice and chat
- Real-time frontline agent guidance
- Automated QA and coaching
- Agent Harness testing and versioning
- Conversation and operational insights
What the AI can do
- Takes actions, not just answers. Observe.AI can complete tasks in your other systems: Refunds & returns Bookings & scheduling
- Hands off to a human with the conversation context when it cannot resolve an issue.
Reported pricing
Observe.AI does not publish prices. These are real price points from public sources, each dated and attributed. Your quote will depend on volume and contract terms.
- Vendr reports a median Observe.AI contract of $389,667 per year, with buyer prices ranging from about $373,529 to $431,716. Vendr
Published customer results
Outcomes named customers have reported, as published by the vendor or the customer.
- Trupanion: Customer retention up 5% Source
See the best Observe.AI alternatives →
Frequently asked questions
- Who is Observe.AI best for?
- Contact centers large enough that measuring 100 percent of calls and chats is a full-time problem, that want auto QA, real-time guidance and VoiceAI agents on Amazon Connect, Avaya, 8x8 or Aircall, with hosting in the US, Canada, EU or Australia and SOC 2, HIPAA, ISO 27001, PCI DSS and EU AI Act coverage. Look elsewhere if you handle email as a primary channel or want published pricing: Observe.AI's verified channels are chat and voice, and pricing is custom-scoped to seats and interaction volume.
- How much does Observe.AI cost?
- Observe.AI is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Vendr reports a median Observe.AI contract of $389,667 per year, with buyer prices ranging from about $373,529 to $431,716 (Vendr). Compare pricing across all listed tools →
- What does Observe.AI integrate with?
- Observe.AI integrates with Amazon Connect, Avaya, 8x8, Aircall, Jira, and BambooHR.
- What compliance standards does Observe.AI meet?
- Based on the vendor's own security and trust pages, Observe.AI claims SOC 2, HIPAA, ISO 27001, PCI DSS, and EU AI Act compliance. See how that compares across vendors →
- Is Observe.AI HIPAA compliant?
- Yes. The vendor advertises HIPAA compliance for Observe.AI on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
- Which support channels does Observe.AI cover?
- Observe.AI handles customer conversations over chat and voice.
- What languages does Observe.AI support?
- Observe.AI supports 25+ languages.
- Can Observe.AI take actions, or does it only answer questions?
- Observe.AI can take actions in connected systems, not just answer questions, including refunds & returns and bookings & scheduling.
- When was Observe.AI founded?
- Observe.AI was founded in 2017.
- What are the best Observe.AI alternatives?
- Popular alternatives include Kaizo, Cresta, and Balto. See all Observe.AI alternatives →
Sources for the facts on this page
-
AI takes actions:
observe.ai
authenticate, look up, update, refund, schedule, and more
checked September 2026 -
Human handoff:
observe.ai
Seamless live transfer to a human with full context, on the right rules
checked September 2026 -
AI actions:
observe.ai
authenticate, look up, update, refund, schedule, and more
checked September 2026 -
Company:
observe.ai
led by SoftBank Vision Fund 2
checked September 2026 -
Total funding:
observe.ai
This brings Observe.AI's total funding to date to $213M
checked September 2026 -
Latest funding:
observe.ai
raised $125M in Series C funding
checked September 2026
Updated October 2026
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