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Agent Assist & Copilots Contact Center & CCaaS QA & Conversation Analytics Voice & Phone AI

Conversation intelligence, auto QA, and real-time agent assist for contact centers.

Pricing

Paid from Custom

Founded

2017

Channels

Chat, Voice

Languages

25+ languages

Data residency

US, Canada, EU, Australia

Compliance

SOC 2 HIPAA ISO 27001 PCI DSS EU AI Act

Integrations

Amazon Connect Avaya 8x8 Aircall Jira BambooHR

Observe.AI made its name by fixing quality assurance, the least loved job in the contact center. Instead of a QA team sampling two percent of calls and arguing about scores, it transcribes and analyzes one hundred percent of interactions, scores them automatically against your rubrics, flags compliance risks, and turns the results into coaching. For support leaders it answers the questions that sampling never could: why are customers calling, which behaviors actually move CSAT, and which agents need help this week rather than at quarter end.

Founded in 2017 by Swapnil Jain and headquartered in Redwood City, the company raised a $125 million Series C led by SoftBank Vision Fund 2 in 2022, with Zoom as a strategic investor, and serves names like DoorDash, SoFi, Accolade, and Asurion. Like most of the conversation-intelligence category it has pushed aggressively into agents themselves: its VoiceAI agents now automate routine calls end to end, real-time assist guides live agents mid-conversation, and an Agent Harness handles the unglamorous work of testing and versioning AI agents before they meet customers.

The platform advertises more than 250 integrations across contact-center, CRM, and workforce systems, and pricing is custom, scoped to seat counts and interaction volume, with nothing published.

Observe.AI fits operations large enough that measuring conversations is a full-time problem: if you have dozens of agents or more and your QA process is a spreadsheet and good intentions, full-coverage automated scoring changes how you manage. Teams that just want a bot to deflect tickets have simpler options; teams that want to understand and improve every conversation, human or AI, should shortlist it.

Key features

• AI agents for voice and chat
• Real-time frontline agent guidance
• Automated QA and coaching
• Agent Harness testing and versioning
• Conversation and operational insights

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Frequently asked questions

How much does Observe.AI cost?

Observe.AI is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →

What does Observe.AI integrate with?

Observe.AI integrates with Amazon Connect, Avaya, 8x8, Aircall, Jira, and BambooHR.

What compliance standards does Observe.AI meet?

Based on the vendor's own security and trust pages, Observe.AI claims SOC 2, HIPAA, ISO 27001, PCI DSS, and EU AI Act compliance. See how that compares across vendors →

Is Observe.AI HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Observe.AI on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Observe.AI cover?

Observe.AI handles customer conversations over chat and voice.

What languages does Observe.AI support?

Observe.AI supports 25+ languages.

When was Observe.AI founded?

Observe.AI was founded in 2017.

What are the best Observe.AI alternatives?

Popular alternatives include Cresta, Balto, and Dialpad Ai. See all Observe.AI alternatives →

Updated July 2026

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