How much does LiveChat cost?

LiveChat is a paid product. The listed starting price is $19/user/mo billed annually.

What does LiveChat integrate with?

LiveChat integrates with Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Facebook Messenger, Instagram, Klaviyo, Google Tag Manager, BigCommerce, Squarespace, Adobe Commerce (Magento), and Twilio.

What compliance standards does LiveChat meet?

Based on the vendor's own security and trust pages, LiveChat claims SOC 2 and GDPR compliance.

Which support channels does LiveChat cover?

LiveChat handles customer conversations over chat, email, SMS, WhatsApp, and social media.

What languages does LiveChat support?

LiveChat supports 48 languages.

Can LiveChat take actions, or does it only answer questions?

LiveChat can take actions in connected systems, not just answer questions, including order status.

Can I buy LiveChat without talking to sales?

Yes. You can sign up and start on your own.

What are the best LiveChat alternatives?

Popular alternatives include Dixa, eDesk, and Gladly Sidekick.

LiveChat

AI Agents & Chatbots E-commerce Support Help Desk & Ticketing

Long-running website live chat from Text, now sold as Text by LiveChat with an AI Agent, shared inbox and ticketing on one plan.

Best for

Ecommerce and small business teams that want website live chat with an AI Agent, visitor and cart tracking and chat-attributed sales, starting at $19 per user a month billed annually with a 14-day no-card trial.

Look elsewhere if

You need phone support or a high volume of AI resolutions on an entry plan: Essential includes just 10 AI resolutions a month, extra packs cost $49.50 per 50, and the product leans toward sales over service.

Pricing: Paid from $19/user/mo billed annually
Founded: 2002
Free trial: 14-day free trial
How you buy: Self-serve signup
Company: Product of Text S.A. (public, WSE: TXT)
Channels: Chat, Email, SMS, WhatsApp, Social
Languages: 48 languages
Data residency: US, EU
Compliance: SOC 2 GDPR
Integrations: Shopify WooCommerce WordPress Webflow WhatsApp Facebook Messenger Instagram Klaviyo Google Tag Manager BigCommerce Squarespace Adobe Commerce (Magento) Twilio

LiveChat is one of the oldest names in website chat, and what a new customer signs up for at livechat.com today is Text by LiveChat: live chat, an omnichannel inbox, ticketing and an AI Agent in one workspace on one subscription. The AI Agent answers from your website, help articles and product information when your team is busy or offline, and it can check order status in Shopify, WooCommerce or another order system to handle "where is my order?" chats. You choose when it hands a chat to a person or turns it into a ticket with the conversation attached. AI Copilot drafts reply suggestions and summaries for the human agents, and visitor tracking shows who is on the site, which pages they are viewing and what is in their cart.

The thing to understand is that this product is pitched at revenue as much as at service. The reports attribute sales, orders and conversion to chats, separately for AI and human agents, and the AI has a sales skill, a live Shopify catalog, cart recovery campaigns and buying intent detection. Channels on every plan include the website widget, in-app chat, a chat page, Facebook Messenger and SMS through Twilio, with WhatsApp and Instagram connectable and email follow-up from tickets. Growth adds multilingual routing with 48 languages and dedicated agent groups per language. Existing LiveChat customers keep their old plans and prices, so you will find two price lists on the site.

The company was founded as LiveChat in Wrocław, Poland in May 2002 by Mariusz Cieply, who still runs it, and listed on the Warsaw Stock Exchange in 2014. It renamed itself from LiveChat Software to Text in September 2023 and now also makes ChatBot, HelpDesk, KnowledgeBase and OpenWidget. Text reports 30,000+ customers, $83.1 million in ARR and a 46 percent net profit margin for FY 24/25. Named customers include Nuvoo, which says 70 percent of its chat sales come through the AI Agent, Wembley Stadium, at $1.5 million earned in eight months, and the Milano Cortina 2026 Winter Olympics. Text claims SOC 2 Type 2 audited security plus GDPR and CCPA compliance.

Essential costs $19 per user a month billed annually, or $25 billed monthly, and includes one AI Agent with only 10 AI resolutions a month. Growth is $79 per user a month billed annually with 10 AI Agents and 200 resolutions, and extra resolutions come in packs of 50 for $49.50. Enterprise is quoted. There is a 14-day free trial with no card. Choose LiveChat if you are an ecommerce or small business team that wants website chat which sells as well as supports, and you will start from a self-serve plan. Skip it if you need a voice channel, heavy AI volume on a small plan, or a support-first helpdesk: the resolution allowances are tight and the product is tuned toward conversion.

Key features

AI Agent that answers, hands off or creates tickets
Order status lookups via Shopify and WooCommerce
Real-time visitor and live cart tracking
Sales attribution for AI and human chats
Omnichannel inbox with ticketing

What the AI can do

Takes actions, not just answers. LiveChat can complete tasks in your other systems: Order status
Hands off to a human with the conversation context when it cannot resolve an issue.

Visit LiveChat →

See the best LiveChat alternatives →

Frequently asked questions

Who is LiveChat best for?: Ecommerce and small business teams that want website live chat with an AI Agent, visitor and cart tracking and chat-attributed sales, starting at $19 per user a month billed annually with a 14-day no-card trial. Look elsewhere if you need phone support or a high volume of AI resolutions on an entry plan: Essential includes just 10 AI resolutions a month, extra packs cost $49.50 per 50, and the product leans toward sales over service.
How much does LiveChat cost?: LiveChat is a paid product. The listed starting price is $19/user/mo billed annually. Compare pricing across all listed tools →
What does LiveChat integrate with?: LiveChat integrates with Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Facebook Messenger, Instagram, Klaviyo, Google Tag Manager, BigCommerce, Squarespace, Adobe Commerce (Magento), and Twilio.
What compliance standards does LiveChat meet?: Based on the vendor's own security and trust pages, LiveChat claims SOC 2 and GDPR compliance. See how that compares across vendors →
Which support channels does LiveChat cover?: LiveChat handles customer conversations over chat, email, SMS, WhatsApp, and social media.
What languages does LiveChat support?: LiveChat supports 48 languages.
Can LiveChat take actions, or does it only answer questions?: LiveChat can take actions in connected systems, not just answer questions, including order status.
Does LiveChat have a free trial?: Yes: 14-day free trial.
Can I buy LiveChat without talking to sales?: Yes. You can sign up and start on your own.
When was LiveChat founded?: LiveChat was founded in 2002.
What are the best LiveChat alternatives?: Popular alternatives include Dixa, eDesk, and Gladly Sidekick. See all LiveChat alternatives →

Sources for the facts on this page

Pricing model: livechat.com Text pricing is per user per month, and every user who logs in to answer chats or tickets needs a seat. checked October 2026
Starting price: livechat.com Essential costs $19 per user per month with annual billing, or $228 per user per year. checked October 2026
Founded year: text.com Founded 2002 in Wrocław, Poland checked October 2026
Channels: livechat.com Features shared by all plans include Website, In-app, Messenger, SMS (Twilio) checked October 2026
Channels: livechat.com Connect WhatsApp to Text by LiveChat and reply to customer messages from one inbox. … Assign them to the right person, with the chat summary, and follow up by email. checked October 2026
Compliance: livechat.com Text combines SOC 2 Type 2 … audited security with GDPR and CCPA compliance. checked October 2026
Languages: livechat.com Pick from 48 languages and assign dedicated agent groups per language. checked October 2026
Free trial: livechat.com The free trial runs for 14 days on Essential and Growth and does not ask for a credit card. checked October 2026
How you buy: livechat.com There is no minimum team size, so a team of one can start on Essential. checked October 2026
AI actions: livechat.com Connect Shopify, WooCommerce, or any other order system so AI can check order status and answer customers in chat. checked October 2026
Human handoff: livechat.com Human handoff Send complex requests to a teammate with the chat context attached. checked October 2026
AI takes actions: livechat.com Connect Shopify, WooCommerce, or any other order system so AI can check order status and answer customers in chat. checked October 2026
Data residency: livechat.com Text encrypts every chat, only lets in the teammates you invite, and stores data in US and EU data centers. checked October 2026

Updated October 2026

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