Front
Agent Assist & Copilots Help Desk & Ticketing
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
- Pricing
- Paid from $25/seat/mo
- Founded
- 2013
- Channels
- Chat, Email
- Data residency
- US, EU
- Compliance
- GDPR
- Integrations
- Salesforce HubSpot Asana Aircall WhatsApp Gainsight
Front rescued the shared inbox from chaos and turned it into a category. Founded in France in 2013 by Mathilde Collin and Laurent Perrin and shaped by Y Combinator, it built the tool for teams whose work actually lives in email: logistics brokers, financial services, B2B operations, anywhere support@ hides real revenue. Everything flows into shared inboxes with assignments, comments, SLAs, and analytics, so nothing gets double-answered or dropped, and modern channels like SMS, social, and live chat fold into the same view.
The AI layer now runs through all of it. AI Copilot drafts on-brand replies from your knowledge, Autopilot chatbots resolve customer questions outright, conversations get summarized and triaged automatically, and Smart QA scores interactions without a sampling program. Knowledge base publishing rounds out a genuinely complete support suite. Front reached a $1.7 billion valuation in 2022, is approaching $100 million in annual revenue near breakeven, and now runs under CEO Dan O'Connell with Collin as executive chair; its 123-integration marketplace includes an unusually deep Salesforce connection.
Pricing is published and per-seat: Starter at $25 per seat per month, Professional at $65, Enterprise at $105 with the AI features included, while Autopilot bills by usage from about five cents a conversation.
Front is the pick for teams that tried to run support from a ticket portal and found their customers just kept emailing. If your customer relationships are conversational and email-heavy, and you want AI woven into that reality rather than a portal bolted beside it, Front remains the reference product.
Key features
- Shared inbox and ticketing
- Email, SMS, and social channels
- AI copilot and autopilot
- Knowledge base publishing
- Smart QA and CSAT analytics
See the best Front alternatives →
Frequently asked questions
- How much does Front cost?
- Front is a paid product. The listed starting price is $25/seat/mo. Compare pricing across all listed tools →
- What does Front integrate with?
- Front integrates with Salesforce, HubSpot, Asana, Aircall, WhatsApp, and Gainsight.
- What compliance standards does Front meet?
- Based on the vendor's own security and trust pages, Front claims GDPR compliance. See how that compares across vendors →
- Which support channels does Front cover?
- Front handles customer conversations over chat and email.
- When was Front founded?
- Front was founded in 2013.
- What are the best Front alternatives?
- Popular alternatives include Hiver, Assembled, and Atomicwork. See all Front alternatives →
Updated July 2026
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