How much does Front cost?

Front is a paid product. The listed starting price is $25/seat/mo.

What does Front integrate with?

Front integrates with Salesforce, HubSpot, Asana, Aircall, WhatsApp, and Gainsight.

What compliance standards does Front meet?

Based on the vendor's own security and trust pages, Front claims GDPR compliance.

Which support channels does Front cover?

Front handles customer conversations over chat and email.

Can Front take actions, or does it only answer questions?

Front can take actions in connected systems, not just answer questions, including order status, refunds & returns, and bookings & scheduling.

Can I buy Front without talking to sales?

Yes. You can sign up and start on your own.

What are the best Front alternatives?

Popular alternatives include eveningDesk, Hiver, and Supportifier.

Front

Agent Assist & Copilots Help Desk & Ticketing

Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.

Best for

Teams whose support lives in email, including logistics, financial services and B2B operations, that want shared inboxes with SLAs and analytics plus AI drafts, summaries and Autopilot chatbots, from a published $25 per seat with a 14-day trial and US or EU hosting.

Look elsewhere if

You need voice, or an AI agent that resolves high volumes of consumer chat: Front's verified channels are chat and email, its AI features sit in the higher tiers, and the per-seat model grows with headcount.

Pricing: Paid from $25/seat/mo
Founded: 2013
Free trial: 14-day free trial
How you buy: Self-serve signup
Company: Independent, venture-backed $200M+ raised; latest: Series D, $65M (June 2022)
Channels: Chat, Email
Data residency: US, EU
Compliance: GDPR
Integrations: Salesforce HubSpot Asana Aircall WhatsApp Gainsight

Front rescued the shared inbox from chaos and turned it into a category. Founded in France in 2013 by Mathilde Collin and Laurent Perrin and shaped by Y Combinator, it built the tool for teams whose work actually lives in email: logistics brokers, financial services, B2B operations, anywhere support@ hides real revenue. Everything flows into shared inboxes with assignments, comments, SLAs, and analytics, so nothing gets double-answered or dropped, and modern channels like SMS, social, and live chat fold into the same view.

The AI layer now runs through all of it. AI Copilot drafts on-brand replies from your knowledge, Autopilot chatbots resolve customer questions outright, conversations get summarized and triaged automatically, and Smart QA scores interactions without a sampling program. Knowledge base publishing rounds out a genuinely complete support suite. Front reached a $1.7 billion valuation in 2022, is approaching $100 million in annual revenue near breakeven, and now runs under CEO Dan O'Connell with Collin as executive chair; its 123-integration marketplace includes an unusually deep Salesforce connection.

Pricing is published and per-seat: Starter at $25 per seat per month, Professional at $65, Enterprise at $105 with the AI features included, while Autopilot bills by usage from about five cents a conversation.

Front is the pick for teams that tried to run support from a ticket portal and found their customers just kept emailing. If your customer relationships are conversational and email-heavy, and you want AI woven into that reality rather than a portal bolted beside it, Front remains the reference product.

Key features

Shared inbox and ticketing
Email, SMS, and social channels
AI copilot and autopilot
Knowledge base publishing
Smart QA and CSAT analytics

What the AI can do

Takes actions, not just answers. Front can complete tasks in your other systems: Order status Refunds & returns Bookings & scheduling
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Central Storage & Warehouse: Playbooks cut time spent on scheduling by 90% Source, April 2026

Visit Front →

See the best Front alternatives →

What does Front cost? →

Frequently asked questions

Who is Front best for?: Teams whose support lives in email, including logistics, financial services and B2B operations, that want shared inboxes with SLAs and analytics plus AI drafts, summaries and Autopilot chatbots, from a published $25 per seat with a 14-day trial and US or EU hosting. Look elsewhere if you need voice, or an AI agent that resolves high volumes of consumer chat: Front's verified channels are chat and email, its AI features sit in the higher tiers, and the per-seat model grows with headcount.
How much does Front cost?: Front is a paid product. The listed starting price is $25/seat/mo. Compare pricing across all listed tools →
What does Front integrate with?: Front integrates with Salesforce, HubSpot, Asana, Aircall, WhatsApp, and Gainsight.
What compliance standards does Front meet?: Based on the vendor's own security and trust pages, Front claims GDPR compliance. See how that compares across vendors →
Which support channels does Front cover?: Front handles customer conversations over chat and email.
Can Front take actions, or does it only answer questions?: Front can take actions in connected systems, not just answer questions, including order status, refunds & returns, and bookings & scheduling.
Does Front have a free trial?: Yes: 14-day free trial.
Can I buy Front without talking to sales?: Yes. You can sign up and start on your own.
When was Front founded?: Front was founded in 2013.
What are the best Front alternatives?: Popular alternatives include eveningDesk, Hiver, and Supportifier. See all Front alternatives →

Sources for the facts on this page

Pricing page: front.com $25/seat/mo, up to 10 seats checked September 2026
AI takes actions: front.com Let customers handle requests like checking orders or updating bookings on the spot checked September 2026
Human handoff: front.com Creates tickets for handoffs with full context, so your team can step in and keep things moving checked September 2026
AI actions: front.com Let customers handle requests like checking orders or updating bookings on the spot checked September 2026
Free trial: front.com 14-day trial checked September 2026
How you buy: front.com all the features available in our Professional plan checked September 2026
Company: front.com Front ... today announced it raised $65 million in Series D financing, led by Salesforce Ventures and Battery Ventures checked September 2026
Total funding: front.com This round values Front at $1.7 billion, bringing the company's total funding to date over $200 million. checked September 2026
Latest funding: front.com San Francisco, CA -- June 28, 2022 -- Front ... today announced it raised $65 million in Series D financing checked September 2026

Updated October 2026

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