Assembled
Agent Assist & Copilots QA & Conversation Analytics
Support operations platform combining workforce management with AI issue resolution.
- Pricing
- Paid from $25/agent/mo
- Founded
- 2018
- Channels
- Chat, Email, Voice, SMS
- Compliance
- SOC 2
Assembled attacks customer support from the operations side. Three ex-Stripe employees, brothers Ryan and John Wang and Brian Sze, watched support scale to thousands of people there and founded Assembled in 2018 to be the operating system for support teams: forecasting how much volume is coming, scheduling the right agents against it, and tracking whether the plan survived contact with reality. Stripe liked the idea enough to lead the seed round itself, and NEA led a $51 million Series B in 2022.
Workforce management is still the foundation, and the customer list is a who's who of scaled support: Stripe, Duolingo, Canva, Robinhood, Intuit, Etsy, and GoFundMe among them. But the platform's second act is Assist, an AI layer that resolves customer issues across voice, chat, and email and gives human agents a copilot. The combination is the pitch: one platform that staffs the humans correctly, manages the BPO vendors, and automates the conversations that never needed a person, with each side informing the other.
Unusually for this category, Assembled publishes its prices. Workforce management starts at $25 per agent per month, AI agents are priced per conversation from around $0.65, and AI voice can even be billed per resolution. A nice cultural note: part of the Series B funded CX Scholars, a program paying for support professionals' continued education.
Assembled makes sense once scheduling humans is genuinely hard, roughly when support headcount reaches dozens and shifts, channels, and vendors multiply. If you only want a bot, lighter tools exist; if you run a real support operation and want AI woven into the staffing plan rather than bolted beside it, Assembled is the standout.
Key features
- ML-based support forecasting
- AI-powered agent scheduling
- AI voice, chat, and email agents
- AI copilot for human agents
- BPO vendor management
See the best Assembled alternatives →
Frequently asked questions
- How much does Assembled cost?
- Assembled is a paid product. The listed starting price is $25/agent/mo. Compare pricing across all listed tools →
- What does Assembled integrate with?
- Assembled integrates with Slack, Five9, Okta, Shopify, Notion, and Zendesk.
- What compliance standards does Assembled meet?
- Based on the vendor's own security and trust pages, Assembled claims SOC 2 compliance. See how that compares across vendors →
- Which support channels does Assembled cover?
- Assembled handles customer conversations over chat, email, voice, and SMS.
- When was Assembled founded?
- Assembled was founded in 2018.
- What are the best Assembled alternatives?
- Popular alternatives include Cresta, Level AI, and Observe.AI. See all Assembled alternatives →
Updated July 2026
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