How much does Assembled cost?

Assembled is a paid product. The listed starting price is $25/agent/mo.

What does Assembled integrate with?

Assembled integrates with Slack, Five9, Okta, Shopify, Notion, and Zendesk.

What compliance standards does Assembled meet?

Based on the vendor's own security and trust pages, Assembled claims SOC 2 compliance.

Which support channels does Assembled cover?

Assembled handles customer conversations over chat, email, voice, and SMS.

Can Assembled take actions, or does it only answer questions?

Assembled can take actions in connected systems, not just answer questions, including refunds & returns and account updates.

What are the best Assembled alternatives?

Popular alternatives include Kaizo, Cresta, and Level AI.

Assembled

Agent Assist & Copilots QA & Conversation Analytics

Support operations platform combining workforce management with AI issue resolution.

Best for

Scaled support operations that need workforce management (forecasting, scheduling, BPO oversight) and want AI resolution and an agent copilot from the same vendor, at a published $25 per agent per month entry point.

Look elsewhere if

You only want an AI agent and have no scheduling problem to solve: the workforce-management foundation is what Assembled is built around, and buying it for the AI layer alone brings more product than you need.

Pricing: Paid from $25/agent/mo
Founded: 2018
Company: Independent, venture-backed $71M raised; latest: Series B, $51M (May 2022)
Channels: Chat, Email, Voice, SMS
Compliance: SOC 2
Integrations: Slack Five9 Okta Shopify Notion Zendesk

Assembled attacks customer support from the operations side. Three ex-Stripe employees, brothers Ryan and John Wang and Brian Sze, watched support scale to thousands of people there and founded Assembled in 2018 to be the operating system for support teams: forecasting how much volume is coming, scheduling the right agents against it, and tracking whether the plan survived contact with reality. Stripe liked the idea enough to lead the seed round itself, and NEA led a $51 million Series B in 2022.

Workforce management is still the foundation, and the customer list is a who's who of scaled support: Stripe, Duolingo, Canva, Robinhood, Intuit, Etsy, and GoFundMe among them. But the platform's second act is Assist, an AI layer that resolves customer issues across voice, chat, and email and gives human agents a copilot. The combination is the pitch: one platform that staffs the humans correctly, manages the BPO vendors, and automates the conversations that never needed a person, with each side informing the other.

Unusually for this category, Assembled publishes its prices. Workforce management starts at $25 per agent per month, AI agents are priced per conversation from around $0.65, and AI voice can even be billed per resolution. A nice cultural note: part of the Series B funded CX Scholars, a program paying for support professionals' continued education.

Assembled makes sense once scheduling humans is genuinely hard, roughly when support headcount reaches dozens and shifts, channels, and vendors multiply. If you only want a bot, lighter tools exist; if you run a real support operation and want AI woven into the staffing plan rather than bolted beside it, Assembled is the standout.

Key features

ML-based support forecasting
AI-powered agent scheduling
AI voice, chat, and email agents
AI copilot for human agents
BPO vendor management

What the AI can do

Takes actions, not just answers. Assembled can complete tasks in your other systems: Refunds & returns Account updates
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Honeylove: 54% increase in solves per hour Source
Thrasio: $1.8M in savings Source
DailyPay: 22% boost in CSAT scores Source

Visit Assembled →

See the best Assembled alternatives →

What does Assembled cost? →

Frequently asked questions

Who is Assembled best for?: Scaled support operations that need workforce management (forecasting, scheduling, BPO oversight) and want AI resolution and an agent copilot from the same vendor, at a published $25 per agent per month entry point. Look elsewhere if you only want an AI agent and have no scheduling problem to solve: the workforce-management foundation is what Assembled is built around, and buying it for the AI layer alone brings more product than you need.
How much does Assembled cost?: Assembled is a paid product. The listed starting price is $25/agent/mo. Compare pricing across all listed tools →
What does Assembled integrate with?: Assembled integrates with Slack, Five9, Okta, Shopify, Notion, and Zendesk.
What compliance standards does Assembled meet?: Based on the vendor's own security and trust pages, Assembled claims SOC 2 compliance. See how that compares across vendors →
Which support channels does Assembled cover?: Assembled handles customer conversations over chat, email, voice, and SMS.
Can Assembled take actions, or does it only answer questions?: Assembled can take actions in connected systems, not just answer questions, including refunds & returns and account updates.
When was Assembled founded?: Assembled was founded in 2018.
What are the best Assembled alternatives?: Popular alternatives include Kaizo, Cresta, and Level AI. See all Assembled alternatives →

Sources for the facts on this page

Pricing page: assembled.com Starts at $0.65 /conversation checked September 2026
AI takes actions: assembled.com Connects to tools like your CRM or Shopify to complete tasks like refunds or account changes checked September 2026
Human handoff: assembled.com When AI Chat doesn't have a confident answer or encounters a sensitive case, it routes the conversation to a live agent. It shares a complete interaction summary and passes along relevant customer context checked September 2026
AI actions: assembled.com Connects to tools like your CRM or Shopify to complete tasks like refunds or account changes checked September 2026
Company: techcrunch.com raised $51 million in a Series B funding round led by New Enterprise Associates, with participation from Emergence Capital and Basis Set Ventures. checked September 2026
Total funding: techcrunch.com To date, San Francisco, California-based Assembled has raised $71 million. checked September 2026
Latest funding: techcrunch.com raised $51 million in a Series B funding round led by New Enterprise Associates checked September 2026

Updated October 2026

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