How much does SentiSum cost?

SentiSum is a paid product. The listed starting price is $100,000/yr.

What does SentiSum integrate with?

SentiSum integrates with Zendesk, Intercom, Freshdesk, Gorgias, Dixa, Salesforce, Trustpilot, SurveyMonkey, NICE CXone, Microsoft Fabric, Snowflake, Slack, and Microsoft Teams.

What compliance standards does SentiSum meet?

Based on the vendor's own security and trust pages, SentiSum claims SOC 2 and GDPR compliance.

Which support channels does SentiSum cover?

SentiSum handles customer conversations over chat, email, voice, and social media.

Can SentiSum take actions, or does it only answer questions?

SentiSum can take actions in connected systems, not just answer questions, including ticket routing & tagging.

Does SentiSum have a free trial?

Yes: Free scoped audit on your own data.

Can I buy SentiSum without talking to sales?

No. Access starts with a demo or a conversation with sales. Minimum commitment: Annual contract.

What are the best SentiSum alternatives?

Popular alternatives include AmplifAI, Assembled, and Authenticx.

SentiSum

Enterprise QA & Conversation Analytics

AI CX intelligence layer that reads every support conversation, human or bot, prices its root causes, and offers a Quality Agent for auto QA.

Best for

Enterprise and high-volume consumer brands that want every support conversation analyzed for priced root causes, with an annual partnership from $100,000.

Look elsewhere if

You only need QA scorecards for your agents on a modest budget, since the Quality Agent is an add-on on top of a $100,000 annual floor.

Pricing: Paid from $100,000/yr
Founded: 2021
Free trial: Free scoped audit on your own data
How you buy: Sales-led (demo first)
Minimum commitment: Annual contract
Channels: Chat, Email, Voice, Social
Data residency: EU data residency
Compliance: SOC 2 GDPR
Integrations: Zendesk Intercom Freshdesk Gorgias Dixa Salesforce Trustpilot SurveyMonkey NICE CXone Microsoft Fabric Snowflake Slack Microsoft Teams

SentiSum is a CX intelligence platform. It ingests tickets, calls, chats, surveys, reviews, social posts and bot transcripts, classifies every conversation with a custom taxonomy built on your own data, and attaches a cost to what it finds. Its AI engine, Kyo, powers specialized agents: an Early Warning Agent that detects anomalies such as delivery delays, bot failures or complaint spikes and pushes them to Slack; an Insights Agent you can ask in plain English for root causes and dollar impact; and a Quality Agent that scores conversations. Answers also reach Teams, a weekly email brief, and Claude or ChatGPT through MCP, so the dashboard is optional.

For support leaders the Quality Agent is the most relevant piece. It reads 100 percent of conversations, with no sampling, and scores each one against your QA rubric with a predicted CSAT and the reason behind the score, putting in-house agents, BPO partners and AI agents on one scorecard. SentiSum positions this as independent of your bot vendor, and its examples show how a bot's self-reported containment can hide failed intents, misread fraud reports and churn-intent customers who were lost anyway. The broader pitch is less about QA than about finding why contacts exist at all and routing each failure to the team that can fix it.

Founder and CEO Sharad Khandelwal, who previously worked on customer experience with Just Eat, DHL, Nestlé and British Airways, says SentiSum started in 2021 with its own NLP engine; Vivek Ganotra, formerly of Salesforce, THG and BAT, joined as co-founder in June 2024. Named customers include Gousto, Schuh, BAT, Ticketmaster, JustPark, Butternut Box and MakesYouLocal. Native integrations include Zendesk, Intercom, Freshdesk, Gorgias, Dixa, Salesforce, Trustpilot, Microsoft Fabric and Snowflake. It is SOC 2 Type II certified and GDPR compliant, with EU data residency and PII redaction.

Pricing is published as a floor: one annual partnership from $100,000 a year, covering the core layer, the Insights and Early Warning agents, unlimited users, SSO, API access and all integrations. The Quality Agent, an Automation Agent, MCP access and custom agents are priced separately. Volume is agreed in annual bands with no per-ticket metering, engagements begin with a free scoped audit on your own data, and contracts carry a walk-away right in the first 90 days. Choose SentiSum if you are an enterprise or high-volume consumer brand that wants support conversations turned into priced root causes for product and operations, with auto QA as an add-on. Skip it if you mainly want agent QA scorecards on a modest budget; at $100,000 a year before the Quality Agent, a dedicated QA tool costs far less.

Key features

Reads every ticket, call, chat, review and bot transcript
Root causes ranked by dollar impact
Quality Agent scoring human and AI conversations with predicted CSAT
Early Warning anomaly alerts pushed to Slack
Plain-English queries via Kyo, Teams and MCP

What the AI can do

Takes actions, not just answers. SentiSum can complete tasks in your other systems: Ticket routing & tagging

Visit SentiSum →

See the best SentiSum alternatives →

Frequently asked questions

Who is SentiSum best for?: Enterprise and high-volume consumer brands that want every support conversation analyzed for priced root causes, with an annual partnership from $100,000. Look elsewhere if you only need QA scorecards for your agents on a modest budget, since the Quality Agent is an add-on on top of a $100,000 annual floor.
How much does SentiSum cost?: SentiSum is a paid product. The listed starting price is $100,000/yr. Compare pricing across all listed tools →
What does SentiSum integrate with?: SentiSum integrates with Zendesk, Intercom, Freshdesk, Gorgias, Dixa, Salesforce, Trustpilot, SurveyMonkey, NICE CXone, Microsoft Fabric, Snowflake, Slack, and Microsoft Teams.
What compliance standards does SentiSum meet?: Based on the vendor's own security and trust pages, SentiSum claims SOC 2 and GDPR compliance. See how that compares across vendors →
Which support channels does SentiSum cover?: SentiSum handles customer conversations over chat, email, voice, and social media.
Can SentiSum take actions, or does it only answer questions?: SentiSum can take actions in connected systems, not just answer questions, including ticket routing & tagging.
Does SentiSum have a free trial?: Yes: Free scoped audit on your own data.
Can I buy SentiSum without talking to sales?: No. Access starts with a demo or a conversation with sales. Minimum commitment: Annual contract.
When was SentiSum founded?: SentiSum was founded in 2021.
What are the best SentiSum alternatives?: Popular alternatives include AmplifAI, Assembled, and Authenticx. See all SentiSum alternatives →

Sources for the facts on this page

Pricing model: sentisum.com One annual partnership. From $100,000. checked October 2026
Starting price: sentisum.com The CX Intelligence Layer From $100,000 / year checked October 2026
Founded year: sentisum.com We started in 2021 with a small team checked October 2026
Channels: sentisum.com Tickets Calls Chats NPS CSAT Reviews Bot transcripts checked October 2026
Compliance: sentisum.com SentiSum is GDPR-compliant and SOC 2 Type 2 certified. checked October 2026
Data residency: sentisum.com SOC 2 Type II, GDPR, EU data residency checked October 2026
Free trial: sentisum.com Free audit on your data first checked October 2026
How you buy: sentisum.com Book a Demo checked October 2026
AI actions: sentisum.com Routed to the team that fixes it checked October 2026
AI takes actions: sentisum.com Automation Agent Resolves and routes conversations automatically, powered by the same intelligence, deployed once the layer has proven itself on your data. checked October 2026
Minimum commitment: sentisum.com One annual partnership. From $100,000. checked October 2026

Updated October 2026

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