DevRev
B2B & Technical Support Help Desk & Ticketing
AgentOS connecting support to product development, with AI agents that resolve and route issues.
- Pricing
- Freemium from Free plan available
- Founded
- 2020
- Integrations
- Slack Jira Salesforce Notion Microsoft Teams Google Drive
DevRev exists to close the gap between the people who hear about problems and the people who fix them. Founded in 2020 by Dheeraj Pandey, the co-founder and former CEO of Nutanix, and Manoj Agarwal, a former Nutanix engineering SVP, it unifies customer support and product development on one platform: tickets link directly to the product parts and engineering work they relate to, so a support conversation and the bug it uncovered live in the same system instead of being lobbed between Zendesk and Jira.
The AI story has grown ambitious. DevRev now describes its platform as "Computer," built on a knowledge graph it calls native shared memory, with Agent Studio for building AI agents, enterprise search across live data from connected apps, AirSync to mirror data in from tools like Jira, Salesforce, and Slack, and conversational analytics that answer questions in plain English. For support teams specifically, its agents deflect customer questions, triage and route issues to the right owners, and surface product insights from ticket volume. The company raised a $100.8 million Series A led by Khosla Ventures in 2024, reaching unicorn status at a $1.15 billion valuation.
Commercially it moved to freemium: a free Mini tier with one-click connectors, then consumption-based Pro and Max tiers priced through sales.
DevRev suits product-led software companies that feel the support-to-engineering handoff as daily friction, and buyers comfortable betting on an expansive platform vision rather than a narrow tool. If you want a simple help desk with a bot, this is more machine than you need; if support is upstream of your roadmap, it is a genuinely different idea.
Key features
- AI agents via Agent Studio
- Support app for service teams
- Enterprise search over live data
- AirSync data sync engine
- Conversational analytics
See the best DevRev alternatives →
Frequently asked questions
- How much does DevRev cost?
- DevRev is freemium: a free tier covers the basics, and paid plans unlock more. Published pricing: Free plan available. Compare pricing across all listed tools →
- What does DevRev integrate with?
- DevRev integrates with Slack, Jira, Salesforce, Notion, Microsoft Teams, and Google Drive.
- What compliance standards does DevRev meet?
- Based on the vendor's own security and trust pages, DevRev claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance. See how that compares across vendors →
- Is DevRev HIPAA compliant?
- Yes. The vendor advertises HIPAA compliance for DevRev on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
- When was DevRev founded?
- DevRev was founded in 2020.
- What are the best DevRev alternatives?
- Popular alternatives include Plain, Pylon, and Unthread. See all DevRev alternatives →
Updated July 2026
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