How much does DevRev cost?

DevRev is freemium: a free tier covers the basics, and paid plans unlock more. Published pricing: Free plan available.

What does DevRev integrate with?

DevRev integrates with Slack, Jira, Salesforce, Notion, Microsoft Teams, and Google Drive.

What compliance standards does DevRev meet?

Based on the vendor's own security and trust pages, DevRev claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance.

Is DevRev HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for DevRev on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does DevRev cover?

DevRev handles customer conversations over chat, email, WhatsApp, and slack.

Can DevRev take actions, or does it only answer questions?

DevRev can take actions in connected systems, not just answer questions.

What are the best DevRev alternatives?

Popular alternatives include Helpin, Plain, and Pylon.

DevRev

B2B & Technical Support Help Desk & Ticketing

AgentOS connecting support to product development, with AI agents that resolve and route issues.

Best for

Product-led software companies that want support tickets, product parts and engineering work in one system, with AI agents that deflect and route issues and surface product insights, starting on a free tier, with SOC 2, HIPAA, GDPR and ISO 27001 coverage.

Look elsewhere if

You want a drop-in agent for an existing help desk: DevRev is a replacement platform, not an add-on, and its paid tiers are consumption-based and priced through sales. Voice is not among its verified channels.

Pricing: Freemium from Free plan available
Founded: 2020
Company: Independent, venture-backed latest: Series A, $100.8M (August 2024)
Channels: Chat, Email, WhatsApp, Slack
Compliance: SOC 2 HIPAA GDPR ISO 27001
Integrations: Slack Jira Salesforce Notion Microsoft Teams Google Drive

DevRev exists to close the gap between the people who hear about problems and the people who fix them. Founded in 2020 by Dheeraj Pandey, the co-founder and former CEO of Nutanix, and Manoj Agarwal, a former Nutanix engineering SVP, it unifies customer support and product development on one platform: tickets link directly to the product parts and engineering work they relate to, so a support conversation and the bug it uncovered live in the same system instead of being lobbed between Zendesk and Jira.

The AI story has grown ambitious. DevRev now describes its platform as "Computer," built on a knowledge graph it calls native shared memory, with Agent Studio for building AI agents, enterprise search across live data from connected apps, AirSync to mirror data in from tools like Jira, Salesforce, and Slack, and conversational analytics that answer questions in plain English. For support teams specifically, its agents deflect customer questions, triage and route issues to the right owners, and surface product insights from ticket volume. The company raised a $100.8 million Series A led by Khosla Ventures in 2024, reaching unicorn status at a $1.15 billion valuation.

Commercially it moved to freemium: a free Mini tier with one-click connectors, then consumption-based Pro and Max tiers priced through sales.

DevRev suits product-led software companies that feel the support-to-engineering handoff as daily friction, and buyers comfortable betting on an expansive platform vision rather than a narrow tool. If you want a simple help desk with a bot, this is more machine than you need; if support is upstream of your roadmap, it is a genuinely different idea.

Key features

AI agents via Agent Studio
Support app for service teams
Enterprise search over live data
AirSync data sync engine
Conversational analytics

What the AI can do

Takes actions, not just answers. DevRev can complete tasks in your other systems.

Visit DevRev →

See the best DevRev alternatives →

Frequently asked questions

Who is DevRev best for?: Product-led software companies that want support tickets, product parts and engineering work in one system, with AI agents that deflect and route issues and surface product insights, starting on a free tier, with SOC 2, HIPAA, GDPR and ISO 27001 coverage. Look elsewhere if you want a drop-in agent for an existing help desk: DevRev is a replacement platform, not an add-on, and its paid tiers are consumption-based and priced through sales. Voice is not among its verified channels.
How much does DevRev cost?: DevRev is freemium: a free tier covers the basics, and paid plans unlock more. Published pricing: Free plan available. Compare pricing across all listed tools →
What does DevRev integrate with?: DevRev integrates with Slack, Jira, Salesforce, Notion, Microsoft Teams, and Google Drive.
What compliance standards does DevRev meet?: Based on the vendor's own security and trust pages, DevRev claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance. See how that compares across vendors →
Is DevRev HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for DevRev on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does DevRev cover?: DevRev handles customer conversations over chat, email, WhatsApp, and slack.
Can DevRev take actions, or does it only answer questions?: DevRev can take actions in connected systems, not just answer questions.
When was DevRev founded?: DevRev was founded in 2020.
What are the best DevRev alternatives?: Popular alternatives include Helpin, Plain, and Pylon. See all DevRev alternatives →

Sources for the facts on this page

Channels: aws.amazon.com Customer support resolution - Resolves customer inquiries end-to-end across email, chat, Slack, WhatsApp, and more. checked September 2026
AI takes actions: aws.amazon.com Handles password resets, subscription changes, and refund processing with built-in guardrails and human-in-the-loop controls. checked September 2026
Company: silicon.co.uk today announced the completion of a $100.8M Series A funding round, bringing its valuation to $1.15 billion. checked October 2026
Latest funding: silicon.co.uk today announced the completion of a $100.8M Series A funding round, bringing its valuation to $1.15 billion. checked October 2026

Updated October 2026

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