How much does Featurebase cost?

Featurebase is freemium: a free tier covers the basics, and paid plans unlock more. The listed starting price is $29/seat/mo billed yearly, plus $0.49 per AI resolution.

What does Featurebase integrate with?

Featurebase integrates with Slack, Discord, Intercom, Zendesk, Segment, Linear, GitHub, HubSpot, Salesforce, Jira, ClickUp, Zapier, and Azure DevOps.

What compliance standards does Featurebase meet?

Based on the vendor's own security and trust pages, Featurebase claims SOC 2 and GDPR compliance.

Which support channels does Featurebase cover?

Featurebase handles customer conversations over chat and email.

What languages does Featurebase support?

Featurebase supports 40+ languages.

Can I buy Featurebase without talking to sales?

Yes. You can sign up and start on your own.

What are the best Featurebase alternatives?

Popular alternatives include ClearFeed, Gleap, and Helpin.

Featurebase

AI Agents & Chatbots B2B & Technical Support Help Desk & Ticketing

Support and feedback suite for SaaS teams: omnichannel inbox, Fibi AI agent, help center, feature voting, roadmaps and changelog in one plan.

Best for

SaaS startups and scale-ups that want an AI support agent, shared inbox, help center and product feedback board in one subscription starting at $29 per seat.

Look elsewhere if

You run a voice-heavy or large enterprise contact center, since Featurebase is a small, digital-first vendor built around in-app chat, email and feedback.

Pricing: Freemium from $29/seat/mo billed yearly, plus $0.49 per AI resolution
How you buy: Self-serve signup
Company: Independent, bootstrapped and profitable
Channels: Chat, Email
Languages: 40+ languages
Compliance: SOC 2 GDPR
Integrations: Slack Discord Intercom Zendesk Segment Linear GitHub HubSpot Salesforce Jira ClickUp Zapier Azure DevOps

Featurebase began as a feedback and roadmap tool and now sells a full customer support suite aimed at SaaS companies. One subscription covers an omnichannel inbox (an in-app Messenger widget, email, Slack and Discord), a help center, feedback boards where users vote on ideas, a public roadmap and a changelog with in-app widgets. The AI agent, Fibi, answers customer questions and can run custom actions such as extending a trial or offering a discount through no-code workflows; an AI Copilot gives human agents answers from company knowledge, AI drafts replies in your tone of voice, and the help center returns AI answers in the search bar and serves content in 40+ languages.

The distinctive part is how support and product feedback share one record. Requests that surface in support conversations are tracked as feedback, users are notified automatically when their request ships, and an account view shows each customer's tickets, feature requests and data side by side for support, product and go-to-market teams. That makes Featurebase a natural fit for a startup that would otherwise run Intercom for support and Canny for feedback. Featurebase publishes customer quotes on its AI: SocialBu's co-founder says it solves more than 80 percent of their support queries, and Voxiplan's says the bot handles more than 60 percent of requests without a human. Those are vendor-selected testimonials, not audited figures.

The company is small and unusual. Its careers page says the whole platform was built by two engineers for its first two years, until it passed 1,300 paying customers; the team is now eight people, bootstrapped and profitable, with co-founders Bruno Hiis, Markus Palm and Robi Rohumaa, and it describes itself as built in the EU. It claims 1,500+ customers, and names Lovable, Elementor, n8n, Ghost, Polymarket and HackerRank among them. It lists SOC 2, GDPR and CCPA.

Pricing is published. A free plan covers one seat with live chat, an inbox and unlimited conversations, but no AI. Growth is $29 per seat per month billed yearly, Professional $59 (adding Slack support, workflows, SLAs, Salesforce and HubSpot integrations and multilingual support) and Enterprise $99 (SSO, multi-brand, custom roles), and every paid plan adds $0.49 per AI resolution on top. A startup program offers 86 percent off. Choose Featurebase if you are a SaaS team that wants support, AI deflection and product feedback in one inexpensive tool. Skip it if you run a phone-heavy or large contact center, or need a vendor with a deep enterprise services bench, since this is an eight-person company built for digital support.

Key features

Fibi AI agent with custom actions
Omnichannel inbox across in-app chat, email, Slack and Discord
AI Copilot and AI reply drafting
Feedback boards, voting and public roadmap
AI-search help center and changelog

Visit Featurebase →

See the best Featurebase alternatives →

Frequently asked questions

Who is Featurebase best for?: SaaS startups and scale-ups that want an AI support agent, shared inbox, help center and product feedback board in one subscription starting at $29 per seat. Look elsewhere if you run a voice-heavy or large enterprise contact center, since Featurebase is a small, digital-first vendor built around in-app chat, email and feedback.
How much does Featurebase cost?: Featurebase is freemium: a free tier covers the basics, and paid plans unlock more. The listed starting price is $29/seat/mo billed yearly, plus $0.49 per AI resolution. Compare pricing across all listed tools →
What does Featurebase integrate with?: Featurebase integrates with Slack, Discord, Intercom, Zendesk, Segment, Linear, GitHub, HubSpot, Salesforce, Jira, ClickUp, Zapier, and Azure DevOps.
What compliance standards does Featurebase meet?: Based on the vendor's own security and trust pages, Featurebase claims SOC 2 and GDPR compliance. See how that compares across vendors →
Which support channels does Featurebase cover?: Featurebase handles customer conversations over chat and email.
What languages does Featurebase support?: Featurebase supports 40+ languages.
Can I buy Featurebase without talking to sales?: Yes. You can sign up and start on your own.
What are the best Featurebase alternatives?: Popular alternatives include ClearFeed, Gleap, and Helpin. See all Featurebase alternatives →

Sources for the facts on this page

Pricing model: featurebase.app Free Free AI not supported Forever For individuals to get started checked October 2026
Starting price: featurebase.app /seat/month $0.49 per AI resolution Billed yearly For fast-growing startups checked October 2026
Channels: featurebase.app In-app, Slack, Discord, Emails, and more from a single powerful inbox. checked October 2026
Compliance: featurebase.app GDPR CCPA SOC 2 checked October 2026
Languages: featurebase.app Scale your help content to global audiences in different brands, and 40+ languages. checked October 2026
How you buy: featurebase.app Start for free, no credit card required. checked October 2026

Updated October 2026

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