Chatbase
AI Agents & Chatbots Knowledge Base & Self-Service
Build a custom AI support agent trained on your data and embed it on your site in minutes.
Best for
Small teams and side projects that want an AI agent trained on their site and docs live in an afternoon, with a free plan, a $32 a month entry price, 95+ languages, actions through Zendesk, Stripe and Slack, and no sales call anywhere in the process.
Look elsewhere if
You run a large or regulated support operation: Chatbase is bootstrapped and self-serve by design, with no stated data residency, and its message-credit pricing gets expensive at high volume compared with per-resolution vendors.
- Pricing
- Freemium from Free; $32/mo billed annually
- Founded
- 2023
- Free trial
- Free plan (50 message credits/month); 7-day trial on paid plans
- How you buy
- Self-serve signup
- Company
- Independent, bootstrapped
- Channels
- Chat, Email, Voice
- Languages
- 95+ languages
- Data residency
- US (AWS us-east-1)
Chatbase might be the most impressive solo act in this directory. Founder Yasser Elsaid built the first version in about six weeks during his final university semester in Canada, riding the earliest wave of "chat with your data" excitement, and then kept building. Bootstrapped in Toronto with zero outside funding, Chatbase has passed $9 million in annual recurring revenue and more than 10,000 businesses, with testimonials from names like Bridgestone, IHG, and Miele, all without a sales team in sight.
The product is the self-serve ideal: point it at your website, docs, and files, tune the agent's behavior and appearance, and embed it with a script tag. What began as a question-answering widget has grown real support muscle, with actions through integrations like Zendesk, Slack, Stripe, and Calendly, smart escalation to humans, WhatsApp and Slack as channels, and 80+ languages. It remains the fastest path in this directory from "we should have an AI agent" to one live on your site.
Pricing runs on message credits: a free plan with 50 credits a month, then $32 for Hobby, $120 for Standard, which adds the help desk, voice, and API, and $400 for Pro, with quirks worth knowing, like paid removal of the Chatbase branding and free-plan agents being deleted after 14 days of inactivity.
Chatbase is the right starting point for small teams and side projects, and honest about what it is not: there is no ticketing depth or enterprise deployment team. Start free, see whether an AI agent moves your numbers, and graduate to a heavier platform only if you actually outgrow it.
Key features
- AI agents trained on your data
- Smart escalation to humans
- Automated workflow actions
- Web, WhatsApp, and Slack channels
- 80+ language support
What the AI can do
- Takes actions, not just answers. Chatbase can complete tasks in your other systems: Order status Refunds & returns Billing & subscription changes Bookings & scheduling Custom API actions
- Hands off to a human with the conversation context when it cannot resolve an issue.
- Choice of LLM: you can pick or bring the model provider.
Published customer results
Outcomes named customers have reported, as published by the vendor or the customer.
- Jumia: Chatbase handles 50% of all support requests Source
- LUV Health: 50% drop in email support volume Source
- FURS Slovenia: 800,000+ citizen questions answered Source
See the best Chatbase alternatives →
Frequently asked questions
- Who is Chatbase best for?
- Small teams and side projects that want an AI agent trained on their site and docs live in an afternoon, with a free plan, a $32 a month entry price, 95+ languages, actions through Zendesk, Stripe and Slack, and no sales call anywhere in the process. Look elsewhere if you run a large or regulated support operation: Chatbase is bootstrapped and self-serve by design, with no stated data residency, and its message-credit pricing gets expensive at high volume compared with per-resolution vendors.
- How much does Chatbase cost?
- Chatbase is freemium: a free tier covers the basics, and paid plans unlock more. Published pricing: Free; $32/mo billed annually. Compare pricing across all listed tools →
- What does Chatbase integrate with?
- Chatbase integrates with Zendesk, Slack, Stripe, Salesforce, WhatsApp, and Intercom.
- What compliance standards does Chatbase meet?
- Based on the vendor's own security and trust pages, Chatbase claims SOC 2 and GDPR compliance. See how that compares across vendors →
- Which support channels does Chatbase cover?
- Chatbase handles customer conversations over chat, email, and voice.
- What languages does Chatbase support?
- Chatbase supports 95+ languages.
- Can Chatbase take actions, or does it only answer questions?
- Chatbase can take actions in connected systems, not just answer questions, including order status, refunds & returns, billing & subscription changes, bookings & scheduling, and custom API actions.
- Does Chatbase have a free trial?
- Yes: Free plan (50 message credits/month); 7-day trial on paid plans.
- Can I buy Chatbase without talking to sales?
- Yes. You can sign up and start on your own.
- When was Chatbase founded?
- Chatbase was founded in 2023.
- What are the best Chatbase alternatives?
- Popular alternatives include Botpress, Capacity, and Chatsy. See all Chatbase alternatives →
Sources for the facts on this page
-
Pricing page:
chatbase.co
Hobby: $40/month
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Languages:
chatbase.co
Chatbase supports 95+ languages with intelligent language detection
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AI takes actions:
chatbase.co
Call your API, run client-side code, and optionally show an interactive widget
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Human handoff:
chatbase.co
Create a support ticket in your ticketing system when a customer needs human help
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Choice of LLM:
chatbase.co
Select the AI model used specifically for voice sessions. This model is separate from the one used for text-based conversations and only applies when users interact with your AI agent through voice.
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AI actions:
chatbase.co
Recommend products, manage the cart, place orders, handle returns and exchanges, and answer order and delivery questions
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Free trial:
chatbase.co
50 message credits/month
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How you buy:
chatbase.co
Start 7-day trial
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Company:
supabase.com
Founded by Yasser Elsaid as a bootstrapped, single founder project, Chatbase has grown into an 18 person company with eleven engineers, more than 8,000 paying customers, and an ARR that has climbed past 10 million dollars without a single dollar of venture funding.
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Data residency:
chatbase.co
Our database and application run on AWS infrastructure (us-east-1)
checked October 2026
Updated October 2026
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