What changed in AI customer support software

Vendors reprice, get acquired, rename products and drop free tiers, and the catalog decays quietly unless someone keeps checking. This is the log of every fact that moved across the 103 tools in the directory: 33 verified changes and 20 new listings so far, most recently in October 2026. Each line links to the listing, where the fact's source is cited.

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October 2026

8 Oct TalkToMedi New listing
8 Oct boost.ai Company updated from Independent, private-equity backed (Nordic Capital) to Independent, private-equity backed (Nordic Capital); acquisition by Automation Anywhere pending (announced October 2026).
7 Oct Consio Starting price updated from $0.30/AI voice minute to $30/mo (100 call minutes included).
6 Oct Helpin New listing
6 Oct Monobot.AI New listing
6 Oct DialMind New listing
6 Oct Communicate New listing
6 Oct Call24 New listing

September 2026

29 Sep Instant Reply New listing
29 Sep Kalyvox New listing
29 Sep Robylon New listing
29 Sep Chatsy New listing
29 Sep VeraDial New listing
29 Sep Mixdesk New listing
29 Sep Datalyse Partner OS New listing
29 Sep Crisp Starting price updated from Free plan available to Free; $45/mo per workspace.
29 Sep eesel AI Starting price updated from $0.40/AI-handled ticket to $299/mo (500 tickets or chats).
29 Sep Kalyvox Starting price updated from $95 to $95/mo.
29 Sep Kalyvox Pricing model updated from Freemium to Paid.
29 Sep Voiceflow Pricing model updated from Freemium to Paid.
29 Sep Voiceflow Starting price updated from Free; $60/mo to Custom.
29 Sep Pylon Starting price updated from $59/agent/mo to Custom.
29 Sep Kaizo Starting price updated from $16 to Custom.
29 Sep Consio Pricing model updated from Per resolution to Paid.
29 Sep Consio Starting price updated from $30/mo to $0.30/AI voice minute.
29 Sep Workativ Starting price updated from $99/mo to $349/mo.
29 Sep Robylon Starting price updated from Free Starter; paid from about $25/mo; cr to Free; $25/mo.
29 Sep Unthread Starting price updated from $50/agent/mo to $75/agent/mo.
29 Sep Lorikeet Starting price updated from $1,500/mo + $0.95/resolution to $2,100/mo + $0.99/resolution.
28 Sep ChatBeacon New listing
28 Sep Entergram New listing
28 Sep Consio New listing
1 Sep Zeiko Support Starting price updated from $19/mo; $15/mo billed yearly to $49/mo.
1 Sep eesel AI Pricing model updated from Per resolution to Paid.
1 Sep Tidio Lyro Starting price updated from Free plan available to Free; Lyro AI from $32.50/mo.
1 Sep Fin by Intercom Starting price updated from $0.99/resolution to $0.99/outcome; 50 outcomes/mo minimum.

August 2026

24 Aug Auto-Respond Starting price updated from $10/month + $1/min for voice to $19-$99/mo per text channel; voice $10/mo + $1/min.
24 Aug Quiq Pricing model updated from Per resolution to Paid.
24 Aug Botpress Starting price updated from Free; $89/mo + AI usage to Free; $150/mo billed annually.
24 Aug Hiver Starting price updated from Free; $25/user/mo to $25/user/mo billed annually.
21 Aug DialPhone New listing
21 Aug Ajoxi New listing
10 Aug Zoom Contact Center Starting price updated from $69/agent/mo to Custom.
10 Aug Yuma AI Starting price updated from Custom to $14,400/yr (~$1.20/resolution).
10 Aug SupportLogic Starting price updated from Custom to $4,000/mo (annual contract).
10 Aug Capacity Pricing model updated from Per resolution to Paid.
10 Aug PolyAI Pricing model updated from Per resolution to Paid.
10 Aug Kustomer Starting price updated from $0.60/conversation to Custom.
10 Aug Kustomer Pricing model updated from Per resolution to Paid.
10 Aug Certainly Starting price updated from €500/mo (2,000 conversations) to $449/mo (2,000 conversations).
10 Aug Certainly Pricing model updated from Per resolution to Paid.
2 Aug Zeiko Support New listing
1 Aug Auto-Respond New listing

A change here may be the vendor's or ours: the log records that a verified fact moved, not why. The weekly staleness check re-reads each vendor's pricing and security pages; anything that no longer matches is re-verified by hand before it lands here.

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