How much does Cognigy cost?

Cognigy is a paid product. The vendor does not publish prices, so expect a custom quote from sales. An AWS Marketplace listing prices the Basic tier (platform and setup, 60,000 conversations a year, standard support) at $43,080 per year (AWS Marketplace, 2026).

What does Cognigy integrate with?

Cognigy integrates with Genesys, Amazon Connect, Avaya, 8x8, Twilio, Salesforce, Zendesk, and ServiceNow.

What compliance standards does Cognigy meet?

Based on the vendor's own security and trust pages, Cognigy claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance.

Is Cognigy HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Cognigy on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Cognigy cover?

Cognigy handles customer conversations over chat and voice.

What languages does Cognigy support?

Cognigy supports 100+ languages.

Can Cognigy take actions, or does it only answer questions?

Cognigy can take actions in connected systems, not just answer questions, including custom API actions.

Does Cognigy have a free trial?

Yes: Free trial (length not stated), no credit card.

Can I buy Cognigy without talking to sales?

Yes. You can sign up and start on your own.

What are the best Cognigy alternatives?

Popular alternatives include boost.ai, DialPhone, and Hyro.

Cognigy

AI Agents & Chatbots Contact Center & CCaaS Enterprise Voice & Phone AI

Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

Best for

Large enterprises, especially in Europe, that want voice-first conversational AI in 100+ languages with a low-code builder, their own choice of LLM, residency in the EU, US, UK or Australia, and tight integration with Genesys, Amazon Connect, Avaya or NiCE CXone.

Look elsewhere if

You are a small or mid-size team or want published pricing: Cognigy is enterprise and custom-priced, and since the 2025 NiCE acquisition its roadmap sits inside a larger contact-center vendor.

Pricing: Paid from Custom
Founded: 2016
Free trial: Free trial (length not stated), no credit card
How you buy: Self-serve signup
Company: Acquired by NiCE (September 2025)
Channels: Chat, Voice
Languages: 100+ languages
Data residency: EU, US, UK, Australia (more via NiCE CXone regions)
Compliance: SOC 2 HIPAA GDPR ISO 27001 PCI DSS
Integrations: Genesys Amazon Connect Avaya 8x8 Twilio Salesforce Zendesk ServiceNow

Cognigy, now part of contact-center giant NiCE, builds AI agents for the enterprise, with a particular strength in voice. Its flagship Cognigy.AI platform deploys autonomous agents that reason, adapt, and take action across voice and digital channels in more than a hundred languages, and it pairs them with an Agent Copilot that assists human reps and a Knowledge AI layer that grounds answers in your content. A no-code conversation builder lets teams design and orchestrate sophisticated flows without heavy engineering, and the platform integrates tightly with contact-center systems like Genesys and Amazon Connect.

The company has serious enterprise credibility. Founded in 2016 in Dusseldorf, Germany, by Philipp Heltewig and Sascha Poggemann, Cognigy grew into a repeat leader in analyst rankings for conversational and agentic AI, and in 2025 it was acquired by NiCE in a cash-and-stock deal reported around nine hundred and fifty million dollars, described as one of Europe's largest AI acquisitions. It now runs both inside NiCE's broader platform and as a standalone product, so existing customers were not left stranded.

The client roster is a roll call of household names, including Lufthansa Group, Bosch, Toyota, Mercedes-Benz, Nestle, and DHL, with well over a thousand brands relying on it to automate conversations at genuinely large scale. Pricing is enterprise and custom, with no public price list or self-serve tier, and voice, chat, and add-ons like Agent Copilot are typically quoted separately, so this is a considered purchase rather than an impulse buy.

For big organizations that need to automate high call volumes across many languages, keep human agents in the loop, and slot AI into an existing contact-center stack rather than replacing it, Cognigy is one of the most established and well-regarded choices on the market today, and the deep-pocketed NiCE backing only extends its already-broad enterprise reach.

Key features

Low-code conversational AI builder
Generative and agentic AI
Voice and chat automation
Multilingual at enterprise scale
Contact center orchestration

What the AI can do

Takes actions, not just answers. Cognigy can complete tasks in your other systems: Custom API actions
Hands off to a human with the conversation context when it cannot resolve an issue.
Choice of LLM: you can pick or bring the model provider.

Reported pricing

Cognigy does not publish prices. These are real price points from public sources, each dated and attributed. Your quote will depend on volume and contract terms.

An AWS Marketplace listing prices the Basic tier (platform and setup, 60,000 conversations a year, standard support) at $43,080 per year. AWS Marketplace, 2026
The same AWS Marketplace listing prices the Basic tier with 5 voice gateways at $53,916 per year. AWS Marketplace, 2026
The AWS Marketplace listing prices an enterprise license for up to 10 million conversations a year at $1,000,000 per year. AWS Marketplace, 2026

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Openreach: 35% reduction in missed appointments Source
BVG: 80% voice AI automation rate for route planning Source
Škoda Auto: 25% reduction in operational costs Source

Visit Cognigy →

See the best Cognigy alternatives →

Frequently asked questions

Who is Cognigy best for?: Large enterprises, especially in Europe, that want voice-first conversational AI in 100+ languages with a low-code builder, their own choice of LLM, residency in the EU, US, UK or Australia, and tight integration with Genesys, Amazon Connect, Avaya or NiCE CXone. Look elsewhere if you are a small or mid-size team or want published pricing: Cognigy is enterprise and custom-priced, and since the 2025 NiCE acquisition its roadmap sits inside a larger contact-center vendor.
How much does Cognigy cost?: Cognigy is a paid product. The vendor does not publish prices, so expect a custom quote from sales. An AWS Marketplace listing prices the Basic tier (platform and setup, 60,000 conversations a year, standard support) at $43,080 per year (AWS Marketplace, 2026). Compare pricing across all listed tools →
What does Cognigy integrate with?: Cognigy integrates with Genesys, Amazon Connect, Avaya, 8x8, Twilio, Salesforce, Zendesk, and ServiceNow.
What compliance standards does Cognigy meet?: Based on the vendor's own security and trust pages, Cognigy claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance. See how that compares across vendors →
Is Cognigy HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Cognigy on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Cognigy cover?: Cognigy handles customer conversations over chat and voice.
What languages does Cognigy support?: Cognigy supports 100+ languages.
Can Cognigy take actions, or does it only answer questions?: Cognigy can take actions in connected systems, not just answer questions, including custom API actions.
Does Cognigy have a free trial?: Yes: Free trial (length not stated), no credit card.
Can I buy Cognigy without talking to sales?: Yes. You can sign up and start on your own.
When was Cognigy founded?: Cognigy was founded in 2016.
What are the best Cognigy alternatives?: Popular alternatives include boost.ai, DialPhone, and Hyro. See all Cognigy alternatives →

Sources for the facts on this page

Data residency: docs.cognigy.com Europe SaaS - app.cognigy.ai; US SaaS - app-us.cognigy.ai; United Kingdom SaaS - app-uk.cognigy.ai; Australia SaaS - au-02.cognigy.ai; JP1 [Asia Pacific (Tokyo)]; CA1 [Canada (Central)]; IN1 [Asia Pacific (Mumbai)]; ZA1 [Africa (Cape Town)] checked September 2026
Languages: cognigy.com Leverage our turnkey support for 100+ languages and optionally enhance linguistic interpretations with LLMs. checked September 2026
AI takes actions: cognigy.com Each job defines specific Tools (actions) the Agent can execute, like accessing APIs, retrieving data, initiating workflows, and handing over to other AI and humans. checked September 2026
Human handoff: cognigy.com AI Agents can collaborate and share contextual memory, ensuring smooth handovers between tasks or to human agents. checked September 2026
Choice of LLM: docs.cognigy.com You can also add a custom model that isn't listed in the table. checked September 2026
AI actions: cognigy.com Each job defines specific Tools (actions) the Agent can execute, like accessing APIs, retrieving data, initiating workflows checked September 2026
Company: cognigy.com NiCE (Nasdaq: NICE) today announced the successful closing of its acquisition of Cognigy, a recognized leader in enterprise-grade conversational and agentic AI, following receipt of all required regulatory approvals. checked September 2026
Free trial: signup.cognigy.ai The Cognigy.AI trial is provided free of charge. checked October 2026
How you buy: signup.cognigy.ai No credit card required, no subscription, no download, no plugin, no hidden costs. checked October 2026

Updated October 2026

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