Kustomer
AI Agents & Chatbots Help Desk & Ticketing
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
- Pricing
- Paid from Custom
- Founded
- 2015
- Channels
- Chat, Email, Voice, SMS, Social
Kustomer is a customer service CRM that throws out the ticket and rebuilds support around the person. Every conversation, order, and interaction lands on a single customer timeline, and its AI agents draw on that full history to answer personally, handling order status, changes, and refunds across email, chat, voice, SMS, WhatsApp, and social. It comes in two flavors that share the same no-code studio: an autonomous agent that resolves customer questions end to end, and a copilot that drafts and summarizes for human reps. Native AI Voice means the phone channel is built in rather than bolted on.
The company's history is a genuine plot twist. Kustomer was founded in 2015 in New York by Brad Birnbaum and Jeremy Suriel, the same duo who had earlier built Assistly, which Salesforce bought and turned into Desk.com. Meta then acquired Kustomer in a deal valued around a billion dollars, and about fifteen months later spun it back out to its original investors at roughly a quarter of that price, a rare corporate un-acquisition in which Meta even kept a minority stake. The deliberately misspelled name has stuck through all of it.
Now independent again, Kustomer raised fresh funding led by Norwest in 2025 and pushed its AI-native platform forward with automation and observability tools that trace exactly how an agent reached its answer. Pricing runs on annual seat tiers with an eight-seat minimum, plus a conversation-based option that unlocks unlimited users, and its autonomous agent is billed per engaged conversation.
Brands like UNTUCKit report meaningful productivity gains from putting the whole customer, not just the ticket, in front of every agent. If you believe support should feel like an ongoing relationship rather than a stream of disconnected, context-free cases, Kustomer's CRM-first approach is built from the ground up for exactly that.
Key features
- Unified customer timeline
- Autonomous AI agents
- Agent-assist copilot
- Omnichannel CRM ticketing
- Workflow automation builder
See the best Kustomer alternatives →
Frequently asked questions
- How much does Kustomer cost?
- Kustomer is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
- What does Kustomer integrate with?
- Kustomer integrates with Shopify, Slack, Salesforce, WhatsApp, Instagram, and Twilio.
- Which support channels does Kustomer cover?
- Kustomer handles customer conversations over chat, email, voice, SMS, and social media.
- When was Kustomer founded?
- Kustomer was founded in 2015.
- What are the best Kustomer alternatives?
- Popular alternatives include Atomicwork, Capacity, and Crisp. See all Kustomer alternatives →
Updated August 2026
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