How much does Kustomer cost?

Kustomer is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Vendr reports a median Kustomer contract of about $138,000 per year across 31 purchases, ranging from roughly $60,600 to $441,300 (Vendr, February 2026).

What does Kustomer integrate with?

Kustomer integrates with Shopify, Slack, Salesforce, WhatsApp, Instagram, and Twilio.

What compliance standards does Kustomer meet?

Based on the vendor's own security and trust pages, Kustomer claims HIPAA compliance.

Is Kustomer HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Kustomer on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Kustomer cover?

Kustomer handles customer conversations over chat, email, voice, SMS, and social media.

What languages does Kustomer support?

Kustomer supports 76 languages (agent translation).

Can Kustomer take actions, or does it only answer questions?

Kustomer can take actions in connected systems, not just answer questions, including ticket routing & tagging and custom API actions.

What are the best Kustomer alternatives?

Popular alternatives include Atomicwork, Capacity, and Chatsy.

Kustomer

AI Agents & Chatbots Help Desk & Ticketing

CRM-based customer service platform with AI agents that see the full customer, not just the ticket.

Best for

Consumer brands that want support organized around a single customer timeline rather than tickets, with autonomous AI agents and a copilot across email, chat, voice, SMS, WhatsApp and social, agent translation in 76 languages, HIPAA coverage and an EU hosting option.

Look elsewhere if

You are a small team or want to see prices first: Kustomer sells on annual seat tiers by quote with no free trial or self-serve start, and its verified compliance list is HIPAA only.

Pricing: Paid from Custom
Founded: 2015
Company: Independent, venture-backed latest: Series B, $30M (August 2025)
Channels: Chat, Email, Voice, SMS, Social
Languages: 76 languages (agent translation)
Data residency: EU (Ireland) option
Compliance: HIPAA
Integrations: Shopify Slack Salesforce WhatsApp Instagram Twilio

Kustomer is a customer service CRM that throws out the ticket and rebuilds support around the person. Every conversation, order, and interaction lands on a single customer timeline, and its AI agents draw on that full history to answer personally, handling order status, changes, and refunds across email, chat, voice, SMS, WhatsApp, and social. It comes in two flavors that share the same no-code studio: an autonomous agent that resolves customer questions end to end, and a copilot that drafts and summarizes for human reps. Native AI Voice means the phone channel is built in rather than bolted on.

The company's history is a genuine plot twist. Kustomer was founded in 2015 in New York by Brad Birnbaum and Jeremy Suriel, the same duo who had earlier built Assistly, which Salesforce bought and turned into Desk.com. Meta then acquired Kustomer in a deal valued around a billion dollars, and about fifteen months later spun it back out to its original investors at roughly a quarter of that price, a rare corporate un-acquisition in which Meta even kept a minority stake. The deliberately misspelled name has stuck through all of it.

Now independent again, Kustomer raised fresh funding led by Norwest in 2025 and pushed its AI-native platform forward with automation and observability tools that trace exactly how an agent reached its answer. Pricing runs on annual seat tiers with an eight-seat minimum, plus a conversation-based option that unlocks unlimited users, and its autonomous agent is billed per engaged conversation.

Brands like UNTUCKit report meaningful productivity gains from putting the whole customer, not just the ticket, in front of every agent. If you believe support should feel like an ongoing relationship rather than a stream of disconnected, context-free cases, Kustomer's CRM-first approach is built from the ground up for exactly that.

Key features

Unified customer timeline
Autonomous AI agents
Agent-assist copilot
Omnichannel CRM ticketing
Workflow automation builder

What the AI can do

Takes actions, not just answers. Kustomer can complete tasks in your other systems: Ticket routing & tagging Custom API actions
Hands off to a human with the conversation context when it cannot resolve an issue.

Reported pricing

Kustomer does not publish prices. These are real price points from public sources, each dated and attributed. Your quote will depend on volume and contract terms.

Vendr reports a median Kustomer contract of about $138,000 per year across 31 purchases, ranging from roughly $60,600 to $441,300. Vendr, February 2026

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Vuori: 70% of chat conversations fully automated; 40% improvement in CSAT Source
Aplazo: 33% increase in inbound inquiries converted to revenue Source

Visit Kustomer →

See the best Kustomer alternatives →

Frequently asked questions

Who is Kustomer best for?: Consumer brands that want support organized around a single customer timeline rather than tickets, with autonomous AI agents and a copilot across email, chat, voice, SMS, WhatsApp and social, agent translation in 76 languages, HIPAA coverage and an EU hosting option. Look elsewhere if you are a small team or want to see prices first: Kustomer sells on annual seat tiers by quote with no free trial or self-serve start, and its verified compliance list is HIPAA only.
How much does Kustomer cost?: Kustomer is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Vendr reports a median Kustomer contract of about $138,000 per year across 31 purchases, ranging from roughly $60,600 to $441,300 (Vendr, February 2026). Compare pricing across all listed tools →
What does Kustomer integrate with?: Kustomer integrates with Shopify, Slack, Salesforce, WhatsApp, Instagram, and Twilio.
What compliance standards does Kustomer meet?: Based on the vendor's own security and trust pages, Kustomer claims HIPAA compliance. See how that compares across vendors →
Is Kustomer HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Kustomer on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Kustomer cover?: Kustomer handles customer conversations over chat, email, voice, SMS, and social media.
What languages does Kustomer support?: Kustomer supports 76 languages (agent translation).
Can Kustomer take actions, or does it only answer questions?: Kustomer can take actions in connected systems, not just answer questions, including ticket routing & tagging and custom API actions.
When was Kustomer founded?: Kustomer was founded in 2015.
What are the best Kustomer alternatives?: Popular alternatives include Atomicwork, Capacity, and Chatsy. See all Kustomer alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

August 2026 Starting price updated from $0.60/conversation to Custom.
August 2026 Pricing model updated from Per resolution to Paid.

See every change across the directory →

Sources for the facts on this page

Pricing page: kustomer.com Every CX team's setup is different, so we don't post one-size-fits-all pricing. checked September 2026
Data residency: prnewswire.com Hosted in Dublin, Ireland and adhering to leading international standards of security and privacy, this new region will allow Kustomer clients with European data residency requirements to store their data in Europe. checked September 2026
Languages: kustomer.com It pulls up relevant history, recommends next steps, generates draft replies, and handles two-way translation in 76 languages. checked September 2026
AI takes actions: kustomer.com Tools allow AI Agents to act on customer data, create tasks, route conversations, and use apps with 'Get' and 'Update' functions. checked September 2026
Human handoff: kustomer.com When Concierge does route to a human, it doesn't just transfer a ticket. It hands off actionable context so that human agents arrive informed. checked September 2026
AI actions: kustomer.com Tools allow AI Agents to act on customer data, create tasks, route conversations, and use apps with 'Get' and 'Update' functions. checked September 2026
Company: kustomer.com To fuel this vision, we've raised $30M in Series B funding, led by Norwest, with continued backing from Battery, Redpoint, and Boldstart Ventures. checked September 2026
Latest funding: kustomer.com To fuel this vision, we've raised $30M in Series B funding, led by Norwest, with continued backing from Battery, Redpoint, and Boldstart Ventures. checked September 2026
Latest funding: techcrunch.com The new entity is starting life with a new infusion of $60 million from previous backers Battery, Redpoint and boldstart checked October 2026
Compliance: kustomer.com Customers of Kustomer who are subject to HIPAA must review and accept the Kustomer BAA, which certifies that Kustomer is in compliance with HIPAA requirements checked September 2026

Updated October 2026

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