supportrequest.ai

← All AI customer support software

Botpress

AI Agents & Chatbots Knowledge Base & Self-Service

AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.

Best for

Teams with a builder who want to design their own agents in a visual studio and deploy them to WhatsApp, Messenger, Telegram, Slack and web chat, with a free plan, LLM costs passed through at provider rates and the choice of model left to you.

Look elsewhere if

You want a finished support agent that works out of the box inside your help desk: Botpress is a platform you build on, and the Zendesk integration is an escalation path, not a ticketing replacement. Stored data residency is US only.

Pricing
Freemium from Free; $150/mo billed annually
Founded
2017
Free trial
Free plan
How you buy
Self-serve signup
Company
Independent, venture-backed latest: Series B, $25M (June 2025)
Channels
Chat, Email, Voice, SMS, WhatsApp, Social, Slack, Microsoft Teams
Languages
100+ languages
Data residency
US
Compliance
SOC 2 GDPR
Integrations
WhatsApp Facebook Messenger Telegram Slack Zendesk

Botpress is a platform for building and running AI agents, aimed at teams automating customer conversations on chat channels. A visual studio combines autonomous LLM-driven nodes with deterministic flows, agents draw answers from knowledge bases backed by vector storage, and finished bots deploy to WhatsApp, Facebook Messenger, Telegram, Slack, and embeddable web chat. For support teams, a Zendesk integration lets a bot escalate to a live agent or open a ticket without breaking the conversation, and built-in human handoff covers live takeover.

The company was founded in 2017 in Quebec City by Sylvain Perron and Justin Watson and spent its early years as an open source chatbot framework for developers before rebuilding around LLMs. In June 2025 it closed a $25 million Series B led by FrameWork Venture Partners, with Deloitte Ventures and HubSpot Ventures participating, at a $120 million post-money valuation, bringing total funding to roughly $45 million.

Pricing is freemium and set by conversations rather than seats. The Free plan covers 100 conversations a month; Plus is $150 a month billed annually for 250 conversations with $25 of AI usage included, and Team is $750 a month billed annually for 1,500 conversations with $150 of AI usage, with extra conversations in packs of 100 ($65 on Plus, $50 on Team) and Enterprise by quote. LLM usage beyond the included allowance is bought as credit grants sold at cost.

Choose Botpress if you want serious builder flexibility for text-based support automation without writing everything from scratch, especially if WhatsApp or Messenger is where your customers live. Its developer roots show in the good way: APIs, custom code, real control. Look elsewhere if voice is your primary channel, or if you want an out-of-the-box helpdesk bot with resolution guarantees rather than a platform you assemble.

Key features

What the AI can do

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Visit Botpress →

See the best Botpress alternatives →

What does Botpress cost? →

Frequently asked questions

Who is Botpress best for?
Teams with a builder who want to design their own agents in a visual studio and deploy them to WhatsApp, Messenger, Telegram, Slack and web chat, with a free plan, LLM costs passed through at provider rates and the choice of model left to you. Look elsewhere if you want a finished support agent that works out of the box inside your help desk: Botpress is a platform you build on, and the Zendesk integration is an escalation path, not a ticketing replacement. Stored data residency is US only.
How much does Botpress cost?
Botpress is freemium: a free tier covers the basics, and paid plans unlock more. Published pricing: Free; $150/mo billed annually. Compare pricing across all listed tools →
What does Botpress integrate with?
Botpress integrates with WhatsApp, Facebook Messenger, Telegram, Slack, and Zendesk.
What compliance standards does Botpress meet?
Based on the vendor's own security and trust pages, Botpress claims SOC 2 and GDPR compliance. See how that compares across vendors →
Which support channels does Botpress cover?
Botpress handles customer conversations over chat, email, voice, SMS, WhatsApp, social media, slack, and Microsoft Teams.
What languages does Botpress support?
Botpress supports 100+ languages.
Can Botpress take actions, or does it only answer questions?
Botpress can take actions in connected systems, not just answer questions, including refunds & returns and account updates.
Does Botpress have a free trial?
Yes: Free plan.
Can I buy Botpress without talking to sales?
Yes. You can sign up and start on your own.
When was Botpress founded?
Botpress was founded in 2017.
What are the best Botpress alternatives?
Popular alternatives include Brainfish, Capacity, and Chatbase. See all Botpress alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

See every change across the directory →

Sources for the facts on this page

Updated October 2026

Similar AI customer support tools

Brainfish

AI support agent that resolves refunds, cancellations and account changes by running plain-English workflows against your own systems.

Capacity

AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

Chatbase

Build a custom AI support agent trained on your data and embed it on your site in minutes.

Chatsy

AI customer-support platform with help-content answers, human handoff, live chat, knowledge base, ticketing, and team inbox.

DocsBot

Bootstrapped AI agent builder that turns docs, help centers and past tickets into cited support answers, actions and voice agents.

eesel AI

Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.

Know when Botpress changes

One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to Botpress. No tracking pixels, unsubscribe in one click.

Is this your product?

Sign in to claim this listing and keep it up to date, or submit a new product to get more visibility for your AI customer support software.