How much does Automation Anywhere cost?

Automation Anywhere is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Automation Anywhere integrate with?

Automation Anywhere integrates with Salesforce, ServiceNow, and Zendesk.

What compliance standards does Automation Anywhere meet?

Based on the vendor's own security and trust pages, Automation Anywhere claims HIPAA, ISO 27001, and ISO 42001 compliance.

Is Automation Anywhere HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Automation Anywhere on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Can Automation Anywhere take actions, or does it only answer questions?

Automation Anywhere can take actions in connected systems, not just answer questions, including order status, refunds & returns, billing & subscription changes, password & access resets, and ticket routing & tagging.

Does Automation Anywhere have a free trial?

Yes: Free plan (Community Edition).

When was Automation Anywhere founded?

Automation Anywhere was founded in 2003.

What are the best Automation Anywhere alternatives?

Popular alternatives include Ada, Agentkit, and Aircall.

Automation Anywhere

AI Agents & Chatbots Enterprise

Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.

Best for

Enterprises that already automate processes with Automation Anywhere, or want AI agents that act inside Salesforce, ServiceNow, Zendesk and ERP systems rather than only answer, with HIPAA, ISO 27001 and ISO 42001 coverage; former Aisera customers land here.

Look elsewhere if

You want a customer-facing support agent you can price and try quickly: pricing is custom, the free Community Edition is a developer sandbox, and the platform is process automation first with support as one application of it.

Pricing: Paid from Custom
Founded: 2003
Free trial: Free plan (Community Edition)
Company: Independent, venture-backed $840M (Series A $550M plus Series B $290M, as of November 2019) raised; latest: Series B, $290M (November 2019)
Compliance: HIPAA ISO 27001 ISO 42001
Integrations: Salesforce ServiceNow Zendesk

Automation Anywhere is an agentic process automation platform, and its customer service solution points that machinery at support work: AI agents that triage, categorize, and route tickets, verify identity, check and modify orders, process returns and RMAs, handle password resets and account changes, and keep messages in sync across channels. The pitch is "talk and act": conversational AI on the front end, with agents that execute in the systems behind it, CRM, ITSM, and ERP alike. Native integrations cover Salesforce, ServiceNow, and Zendesk, Automation Co-Pilot assists human agents inside the tools they already use, and the platform generates knowledge articles and tracks CSAT and NPS along the way.

The company was founded in 2003 in San Jose by Mihir Shukla and Ankur Kothari and grew into one of the biggest names in RPA; Gartner has named it a Magic Quadrant Leader for eight consecutive years, and it reports over 400 million automations a year across 1,500+ live agentic deployments. The reason it appears in this directory is the November 2025 acquisition of Aisera, whose conversational self-service agents for IT, HR, and customer service (including AiseraGPT, formerly listed here on its own) folded into the platform, with more than 100 Aisera AI engineers joining to build the combined agentic stack. Aisera's customer service pages now redirect to this one. Customers on the support side include SoftBank, the City of Seattle, and Ricoh, which credits the platform with 500 days of work saved per month.

Nothing is published on price for the customer service solution: expect a sales cycle and a custom quote, and the vendor itself cites implementations running from $50k to over $250k for enterprise builds.

Choose Automation Anywhere when support automation is one front of a broader enterprise automation program and you want ticket resolution wired into the same platform that runs finance and IT workflows. If you want a helpdesk-native AI agent your support team can switch on in a week, the purpose-built tools in this directory will get there with far less machinery.

Key features

Agentic ticket triage, routing, and resolution
AI agents that act across CRM, ITSM, and ERP systems
Aisera conversational self-service agents
Automation Co-Pilot for human agents
Knowledge article generation and CSAT/NPS tracking

What the AI can do

Takes actions, not just answers. Automation Anywhere can complete tasks in your other systems: Order status Refunds & returns Billing & subscription changes Password & access resets Ticket routing & tagging
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Ricoh: EUR 100,000 saved per month and 50 end-to-end processes automated Source

Visit Automation Anywhere →

See the best Automation Anywhere alternatives →

Frequently asked questions

Who is Automation Anywhere best for?: Enterprises that already automate processes with Automation Anywhere, or want AI agents that act inside Salesforce, ServiceNow, Zendesk and ERP systems rather than only answer, with HIPAA, ISO 27001 and ISO 42001 coverage; former Aisera customers land here. Look elsewhere if you want a customer-facing support agent you can price and try quickly: pricing is custom, the free Community Edition is a developer sandbox, and the platform is process automation first with support as one application of it.
How much does Automation Anywhere cost?: Automation Anywhere is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Automation Anywhere integrate with?: Automation Anywhere integrates with Salesforce, ServiceNow, and Zendesk.
What compliance standards does Automation Anywhere meet?: Based on the vendor's own security and trust pages, Automation Anywhere claims HIPAA, ISO 27001, and ISO 42001 compliance. See how that compares across vendors →
Is Automation Anywhere HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Automation Anywhere on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Can Automation Anywhere take actions, or does it only answer questions?: Automation Anywhere can take actions in connected systems, not just answer questions, including order status, refunds & returns, billing & subscription changes, password & access resets, and ticket routing & tagging.
Does Automation Anywhere have a free trial?: Yes: Free plan (Community Edition).
When was Automation Anywhere founded?: Automation Anywhere was founded in 2003.
What are the best Automation Anywhere alternatives?: Popular alternatives include Ada, Agentkit, and Aircall. See all Automation Anywhere alternatives →

Sources for the facts on this page

AI takes actions: automationanywhere.com Autonomously resolve routine to mid-level complex issues with AI agents. checked September 2026
AI actions: automationanywhere.com Order status tracking checked September 2026
Free trial: automationanywhere.com free Cloud Community Edition checked September 2026
Company: automationanywhere.com Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced that it has received $290 million in Series B funding at a post money valuation of $6.8 billion. The funding was led by Salesforce Ventures checked September 2026
Latest funding: automationanywhere.com announced that it has received $290 million in Series B funding at a post money valuation of $6.8 billion. checked October 2026
Total funding: automationanywhere.com A year ago, Automation Anywhere announced its Series A investment of $550 million from SoftBank Investment Advisers, General Atlantic, Goldman Sachs, NEA, World Innovation Lab, and Workday Ventures. checked October 2026
Human handoff: automationanywhere.com This "Human-in-the-Loop" model improves agent retention and ensures a superior customer experience (CX) for sensitive escalations. checked October 2026
Compliance: automationanywhere.com ISO 27001 SOC HIPAA compliant HITRUST certified ISO 9001 ISO 42001 ISO 22301 Cyber Essentials checked October 2026

Updated October 2026

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