Automation Anywhere
AI Agents & Chatbots Enterprise
Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.
- Pricing
- Paid from Custom
- Founded
- 2003
- Integrations
- Salesforce ServiceNow Zendesk
Automation Anywhere is an agentic process automation platform, and its customer service solution points that machinery at support work: AI agents that triage, categorize, and route tickets, verify identity, check and modify orders, process returns and RMAs, handle password resets and account changes, and keep messages in sync across channels. The pitch is "talk and act": conversational AI on the front end, with agents that execute in the systems behind it, CRM, ITSM, and ERP alike. Native integrations cover Salesforce, ServiceNow, and Zendesk, Automation Co-Pilot assists human agents inside the tools they already use, and the platform generates knowledge articles and tracks CSAT and NPS along the way.
The company was founded in 2003 in San Jose by Mihir Shukla and Ankur Kothari and grew into one of the biggest names in RPA; Gartner has named it a Magic Quadrant Leader for eight consecutive years, and it reports over 400 million automations a year across 1,500+ live agentic deployments. The reason it appears in this directory is the November 2025 acquisition of Aisera, whose conversational self-service agents for IT, HR, and customer service (including AiseraGPT, formerly listed here on its own) folded into the platform, with more than 100 Aisera AI engineers joining to build the combined agentic stack. Aisera's customer service pages now redirect to this one. Customers on the support side include SoftBank, the City of Seattle, and Ricoh, which credits the platform with 500 days of work saved per month.
Nothing is published on price for the customer service solution: expect a sales cycle and a custom quote, and the vendor itself cites implementations running from $50k to over $250k for enterprise builds.
Choose Automation Anywhere when support automation is one front of a broader enterprise automation program and you want ticket resolution wired into the same platform that runs finance and IT workflows. If you want a helpdesk-native AI agent your support team can switch on in a week, the purpose-built tools in this directory will get there with far less machinery.
Key features
- Agentic ticket triage, routing, and resolution
- AI agents that act across CRM, ITSM, and ERP systems
- Aisera conversational self-service agents
- Automation Co-Pilot for human agents
- Knowledge article generation and CSAT/NPS tracking
See the best Automation Anywhere alternatives →
Updated July 2026
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