Kapa.ai
AI Agents & Chatbots B2B & Technical Support Knowledge Base & Self-Service
Answer engine for technical products that turns docs, code, tickets and forums into cited AI agents for docs sites, support forms, Slack and MCP.
Best for
Developer-tool, API, SaaS and hardware companies with deep technical documentation that want cited answers in docs, support forms, Slack, Discord and coding agents via MCP, with a 14-day no-card trial and US or EU hosting.
Look elsewhere if
You mostly handle orders, billing and account changes, or want published prices: Kapa answers technical questions rather than taking helpdesk actions, and its Growth and Enterprise plans are quoted.
- Pricing
- Paid from Custom
- Free trial
- 14-day free trial
- How you buy
- Self-serve signup
- Minimum commitment
- Committed answers (Growth plan)
- Company
- Independent, venture-backed
- Channels
- Chat
- Data residency
- US and EU
- Integrations
- Zendesk Salesforce Intercom Pylon Front Slack Discord GitHub Confluence Notion Google Drive Linear YouTube Stack Overflow Amazon S3
Kapa.ai is an ingestion and retrieval platform for technical product knowledge, with ready-made agents on top. It connects to more than 30 sources, including documentation sites, PDFs, GitHub code, resolved support tickets, Slack and Discord threads, Confluence, Notion, Salesforce knowledge articles, Linear issues, OpenAPI specs and Stack Overflow for Teams, and keeps them re-indexed as they change. On top of that knowledge base it ships prebuilt agents: an Ask AI widget for docs and websites, a support form deflector that answers before a ticket is filed, Slack and Discord bots, a Zendesk agent that drafts replies from solved tickets, and an internal assistant. Developers can skip the agents and call the retrieval API or a hosted MCP server, which puts your docs inside coding agents such as Claude Code and Cursor.
The behaviour worth understanding is that Kapa is built to decline rather than guess. Every answer carries inline citations to your own sources, and when the sources do not cover a question it says it does not know, which is the right trade for API, SDK and hardware documentation where a confident wrong answer is worse than none. It scopes answers to the right product and version, parses scanned manuals and code as well as text, and its analytics show the questions it could not answer so the docs team knows what to write next. Kapa is also candid about its limits: it is not a general workplace search tool, and it says it is a poor fit for non-technical content or audio and video heavy corpora.
Emil Soerensen and Finn Bauer founded Kapa, which went through Y Combinator's Summer 2023 batch and is backed by Initialized, with angels including Docker founder Solomon Hykes, Replit founder Amjad Masad and RAG paper co-author Douwe Kiela. It has offices in New York and Copenhagen and says 200+ companies use it, including OpenAI, Logitech, Sentry, Grafana and CircleCI. monday.com reports 98 percent ticket deflection on an in-product agent serving more than 100,000 customers, Nokia runs Kapa agents across seven networking product lines, and Raspberry Pi says 88 percent of its docs users self-serve. Kapa is SOC 2 Type II certified and GDPR compliant, with US and EU hosting.
There is a 14-day free trial with no card, covering one index, 5,000 crawled pages and 1,000 answers. After that, Growth is usage-based (a platform fee plus committed answers, on an annual minimum), and Enterprise adds SSO, SCIM, EU and regional hosting and an SLA; neither price is published. Choose Kapa.ai if you sell a developer tool, API, SaaS platform or hardware product with deep documentation and want accurate, cited answers in your docs, support form and community. Skip it if your support is mostly orders, billing and accounts, or you want an AI agent that takes actions inside a helpdesk: Kapa answers technical questions, it does not process refunds.
Key features
- Ingests 30+ technical sources with automatic sync
- Cited answers that decline when sources are silent
- Docs widget, support form deflector, Slack and Discord bots
- Retrieval API and hosted MCP server for coding agents
- Coverage gap analytics for documentation teams
What the AI can do
- Hands off to a human with the conversation context when it cannot resolve an issue.
See the best Kapa.ai alternatives →
Frequently asked questions
- Who is Kapa.ai best for?
- Developer-tool, API, SaaS and hardware companies with deep technical documentation that want cited answers in docs, support forms, Slack, Discord and coding agents via MCP, with a 14-day no-card trial and US or EU hosting. Look elsewhere if you mostly handle orders, billing and account changes, or want published prices: Kapa answers technical questions rather than taking helpdesk actions, and its Growth and Enterprise plans are quoted.
- How much does Kapa.ai cost?
- Kapa.ai is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
- What does Kapa.ai integrate with?
- Kapa.ai integrates with Zendesk, Salesforce, Intercom, Pylon, Front, Slack, Discord, GitHub, Confluence, Notion, Google Drive, Linear, YouTube, Stack Overflow, and Amazon S3.
- What compliance standards does Kapa.ai meet?
- Based on the vendor's own security and trust pages, Kapa.ai claims SOC 2 and GDPR compliance. See how that compares across vendors →
- Which support channels does Kapa.ai cover?
- Kapa.ai handles customer conversations over chat.
- Does Kapa.ai have a free trial?
- Yes: 14-day free trial.
- Can I buy Kapa.ai without talking to sales?
- Yes. You can sign up and start on your own. Minimum commitment: Committed answers (Growth plan).
- What are the best Kapa.ai alternatives?
- Popular alternatives include Brainfish, Helpin, and Inkeep. See all Kapa.ai alternatives →
Sources for the facts on this page
-
Pricing model:
kapa.ai
Platform fee plus committed answers.
checked October 2026 -
Starting price:
kapa.ai
Growth Growth Usage-based
checked October 2026 -
Channels:
kapa.ai
Ask AI on your docs and website.
checked October 2026 -
Compliance:
kapa.ai
SOC 2 Type II and GDPR
checked October 2026 -
Data residency:
kapa.ai
US and EU hosting.
checked October 2026 -
Free trial:
kapa.ai
$0 for 14 days
checked October 2026 -
How you buy:
kapa.ai
Get started for free, no credit card required.
checked October 2026 -
Human handoff:
kapa.ai
Hand off to support Hands off to your team when it cannot help.
checked October 2026 -
Minimum commitment:
kapa.ai
For agents in production. Platform fee plus committed answers.
checked October 2026
Updated October 2026
Similar AI customer support tools
Brainfish
AI support agent that resolves refunds, cancellations and account changes by running plain-English workflows against your own systems.
Helpin
AI support that answers and ships the fix. Helpin: one workspace for support, projects, CRM & docs. AI agents answer tickets, ship fixes, and follow up from shared customer history. Self-host free or Cloud.
Inkeep
AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.
Jira Service Management
Atlassian's service desk for IT, employee and customer support, with Rovo AI agents and a free plan for 3 agents; now sold as Service Collection.
Botpress
AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.
Capacity
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Know when Kapa.ai changes
One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to Kapa.ai. No tracking pixels, unsubscribe in one click.