How much does Tidio Lyro cost?

Tidio Lyro is freemium: a free tier covers the basics, and paid plans unlock more. Published pricing: Free; Lyro AI from $32.50/mo.

What does Tidio Lyro integrate with?

Tidio Lyro integrates with Shopify, WordPress, Instagram, Messenger, WhatsApp, and Zapier.

What compliance standards does Tidio Lyro meet?

Based on the vendor's own security and trust pages, Tidio Lyro claims SOC 2 compliance.

Which support channels does Tidio Lyro cover?

Tidio Lyro handles customer conversations over chat.

What languages does Tidio Lyro support?

Tidio Lyro supports 45+ languages.

Can Tidio Lyro take actions, or does it only answer questions?

Tidio Lyro can take actions in connected systems, not just answer questions, including order status and custom API actions.

Does Tidio Lyro have a free trial?

Yes: Free plan; 7-day free trial of all plans, no credit card.

Can I buy Tidio Lyro without talking to sales?

Yes. You can sign up and start on your own.

When was Tidio Lyro founded?

Tidio Lyro was founded in 2013.

What are the best Tidio Lyro alternatives?

Popular alternatives include Certainly, Consio, and Gladly Sidekick.

Tidio Lyro

AI Agents & Chatbots E-commerce Support

AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.

Best for

Small and mid-size businesses and e-commerce stores that want live chat, a simple help desk and an AI agent in one package, starting free with a 7-day trial of every plan and no card, Lyro from $32.50 a month, 45+ languages, EU hosting and SOC 2 coverage, with Shopify, WordPress, Instagram and WhatsApp built in.

Look elsewhere if

You need voice or email as verified channels, or an enterprise compliance portfolio: Tidio's verified channel is chat, and it is built for SMBs rather than large regulated operations.

Pricing: Freemium from Free; Lyro AI from $32.50/mo
Founded: 2013
Free trial: Free plan; 7-day free trial of all plans, no credit card
How you buy: Self-serve signup
Company: Independent, venture-backed $26.8M (as of May 2022) raised; latest: Series B, $25M
Channels: Chat
Languages: 45+ languages
Data residency: EU
Compliance: SOC 2
Integrations: Shopify WordPress Instagram Messenger WhatsApp Zapier

Tidio bundles live chat, ticketing, and Lyro, its autonomous AI agent, into one package aimed squarely at small and mid-size businesses and the e-commerce brands among them. Lyro answers common questions from your own support content, strictly on script and on brand, and now handles email tickets as well as live chat, Messenger, Instagram, WhatsApp, and SMS. Smart Actions let it do more than talk, updating addresses, logging leads, checking order status, and recommending products through your systems, and it hands off cleanly to a human in the same shared inbox when a conversation calls for one.

The company has a satisfyingly unglamorous origin: it was founded in 2013 in the Polish port city of Szczecin by Tytus Golas and Marcin Wiktor, and grew from those roots into a business that now serves hundreds of thousands of companies with a US headquarters in San Francisco. Along the way it picked up backing from the billionaire behind parcel-locker giant InPost, which is not the sort of investor most chat widgets can claim.

Lyro is priced per AI conversation and starts genuinely free, with a one-time batch of free conversations so a small team can put a competent AI agent in front of customers without spending a cent up front. Newer touches like native support for the Model Context Protocol and Lyro Connect, which drops the agent into Zendesk, Intercom, Salesforce, and twenty-plus other platforms, mean you are not locked into Tidio's own help desk to use its brain.

Customers report resolution rates that climb into the eighties once Lyro is tuned to their own content, with menswear brand Suitor among the standouts. If you run a lean team and want one of the fastest and cheapest routes to real, working AI support, Tidio with Lyro is genuinely very hard to beat.

Key features

Lyro conversational AI agent
Automated FAQ resolution
Live chat and shared inbox
Visual chatbot builder
Multichannel messaging

What the AI can do

Takes actions, not just answers. Tidio Lyro can complete tasks in your other systems: Order status Custom API actions
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Borrowell: 83% resolution rate with Lyro Source
Axioma: 89% of conversations automated with Lyro Source
Burker: 80% resolution rate with Lyro Source

Visit Tidio Lyro →

See the best Tidio Lyro alternatives →

What does Tidio Lyro cost? →

Frequently asked questions

Who is Tidio Lyro best for?: Small and mid-size businesses and e-commerce stores that want live chat, a simple help desk and an AI agent in one package, starting free with a 7-day trial of every plan and no card, Lyro from $32.50 a month, 45+ languages, EU hosting and SOC 2 coverage, with Shopify, WordPress, Instagram and WhatsApp built in. Look elsewhere if you need voice or email as verified channels, or an enterprise compliance portfolio: Tidio's verified channel is chat, and it is built for SMBs rather than large regulated operations.
How much does Tidio Lyro cost?: Tidio Lyro is freemium: a free tier covers the basics, and paid plans unlock more. Published pricing: Free; Lyro AI from $32.50/mo. Compare pricing across all listed tools →
What does Tidio Lyro integrate with?: Tidio Lyro integrates with Shopify, WordPress, Instagram, Messenger, WhatsApp, and Zapier.
What compliance standards does Tidio Lyro meet?: Based on the vendor's own security and trust pages, Tidio Lyro claims SOC 2 compliance. See how that compares across vendors →
Which support channels does Tidio Lyro cover?: Tidio Lyro handles customer conversations over chat.
What languages does Tidio Lyro support?: Tidio Lyro supports 45+ languages.
Can Tidio Lyro take actions, or does it only answer questions?: Tidio Lyro can take actions in connected systems, not just answer questions, including order status and custom API actions.
Does Tidio Lyro have a free trial?: Yes: Free plan; 7-day free trial of all plans, no credit card.
Can I buy Tidio Lyro without talking to sales?: Yes. You can sign up and start on your own.
When was Tidio Lyro founded?: Tidio Lyro was founded in 2013.
What are the best Tidio Lyro alternatives?: Popular alternatives include Certainly, Consio, and Gladly Sidekick. See all Tidio Lyro alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

September 2026 Starting price updated from Free plan available to Free; Lyro AI from $32.50/mo.

See every change across the directory →

Sources for the facts on this page

Pricing page: tidio.com 50 Lyro AI Agent conversations (one-off) checked September 2026
AI takes actions: help.tidio.com That means Actions allow Lyro to check order statuses and shipment details, manage address changes, update databases, and handle many other scenarios that depend on external data. checked September 2026
Human handoff: tidio.com If a customer asks a question that's outside Lyro's knowledge, the AI agent creates a ticket in your support solution so a real agent can answer checked September 2026
AI actions: help.tidio.com That means Actions allow Lyro to check order statuses and shipment details, manage address changes, update databases, and handle many other scenarios that depend on external data. checked September 2026
Free trial: tidio.com During the free 7-day trial, you can test all Tidio features and plans checked September 2026
How you buy: tidio.com During the free 7-day trial, you can test all Tidio features and plans checked September 2026
Company: tidio.com Backed by $25M in Series B funding checked September 2026
Latest funding: tidio.com Backed by $25M in Series B funding checked September 2026
Latest funding: techcrunch.com Tidio announced that it raised $25 million in a Series B round checked October 2026
Data residency: tidio.com All our data is stored on servers located in member countries of the European Economic Area. checked September 2026
Languages: tidio.com With the Lyro AI Agent, you can go even further. Lyro natively understands and responds in 45+ languages, including English, Spanish, German, French, Italian, and Portuguese checked September 2026
Total funding: techcrunch.com bringing Tidio’s total raised to $26.8 million checked October 2026

Updated October 2026

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