How much does InvGate Service Management cost?

InvGate Service Management is a paid product. The listed starting price is $1,499/yr for 5 agents.

What does InvGate Service Management integrate with?

InvGate Service Management integrates with Microsoft Teams, Slack, WhatsApp, Microsoft Intune, Microsoft Entra ID, Okta, Google Workspace, Microsoft 365, Salesforce, Jira, Jira Service Management, Zapier, AnyDesk, TeamViewer, Jamf, SCCM, FileWave, Lansweeper, Workday, SAP, Azure DevOps, and OpenAI.

What compliance standards does InvGate Service Management meet?

Based on the vendor's own security and trust pages, InvGate Service Management claims SOC 2 and GDPR compliance.

Which support channels does InvGate Service Management cover?

InvGate Service Management handles customer conversations over chat, email, and WhatsApp.

Can I buy InvGate Service Management without talking to sales?

Yes. You can sign up and start on your own.

When was InvGate Service Management founded?

InvGate Service Management was founded in 2009.

What are the best InvGate Service Management alternatives?

Popular alternatives include Atomicwork, ClearFeed, and Freshservice.

InvGate Service Management

Help Desk & Ticketing Internal IT & Employee Support

ITSM and asset management platform for internal service desks, with a built-in AI Virtual Service Agent in Teams, Slack, WhatsApp and the portal.

Best for

Internal IT and multi-department service desks that want ITIL-aligned ITSM with preconfigured AI agents, from $1,499 a year for 5 agents.

Look elsewhere if

You want an AI-first Slack-native helpdesk for a small team, or software for supporting external customers.

Pricing: Paid from $1,499/yr for 5 agents
Founded: 2009
Free trial: 30-day free trial
How you buy: Self-serve signup
Company: Independent, growth-equity backed (Riverwood Capital)
Channels: Chat, Email, WhatsApp
Data residency: Country-specific data residency options on Enterprise; on-premise hosting available
Compliance: SOC 2 GDPR
Integrations: Microsoft Teams Slack WhatsApp Microsoft Intune Microsoft Entra ID Okta Google Workspace Microsoft 365 Salesforce Jira Jira Service Management Zapier AnyDesk TeamViewer Jamf SCCM FileWave Lansweeper Workday SAP Azure DevOps OpenAI

InvGate Service Management is an ITIL-aligned service desk for IT and other internal departments, sold alongside InvGate Asset Management. It covers ticketing, a self-service portal, knowledge management, SLAs and OLAs, approvals, a no-code workflow builder, and incident, problem and change management, with unlimited end users and approvers on every plan. The AI arrives through InvGate AI Hub, which bundles more than 20 capabilities: AI-improved responses, ticket summarization, knowledge article generation, sentiment analysis, estimated time to resolution, and major incident and common problem detection.

The distinctive choice is that InvGate does not hand you an agent builder. Its AI Hub page argues against the blank-canvas approach and instead ships purpose-built agents scoped to one job each: an SLA Guardian that flags tickets at risk of breach, an Intelligent Triage agent that classifies new tickets, a Smart Assignment agent, and a Change Risk agent that scores change requests against history. The front door is the Virtual Service Agent, which InvGate says needs zero setup: it connects to your existing knowledge base and past ticket history, answers employees in Microsoft Teams, WhatsApp, Slack or the self-service portal, and routes with context when it cannot resolve. A Knowledge Discovery feature turns closed tickets into governed knowledge snippets that feed those answers, and MCP access to service desk data is in research preview.

Ariel Gesto founded InvGate in Buenos Aires in 2009 after running IT operations at a media company; the first product was the asset tool, and the name is short for Inventory Gateway. In July 2023 it raised a $35 million growth round led by Riverwood Capital, with Endeavor Catalyst participating, its first institutional funding. The company reports more than 1,400 clients in over 70 countries and was named a 2025 Gartner Peer Insights Customers' Choice for ITSM. Named customers include Peoples Bank, which aligned 24 departments on the platform, plus Farmacity, Harmony Public Schools and Smartmatic. Its security claims are SOC 2 Type 1 and GDPR, and on-premise hosting is offered on Enterprise.

Pricing is published as list price. Starter is $1,499 a year flat for 5 agents and already includes the AI Hub, SSO and unlimited end users. Pro is $500 per agent per year, starting at $2,500 for 5 to 50 agents, and is where the Virtual Service Agent, the workflow builder and the Teams and WhatsApp integrations live. Enterprise starts at $12,000 a year and adds on-premise hosting, multiple SAML providers and data residency options. A 30-day trial needs no credit card. Choose InvGate if you run an internal IT or multi-department service desk and want conventional ITSM with sensible, preconfigured AI at a price well below the big suites. Skip it if you want an AI-first, Slack-native helpdesk for a small team, or customer-facing support software, which this is not.

Key features

Virtual Service Agent in Teams, Slack, WhatsApp and portal
Purpose-built AI agents for triage, SLA risk and change risk
Knowledge Discovery turns closed tickets into AI-ready knowledge
ITIL incident, problem and change management
No-code workflow builder and multi-department service catalog

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Frequently asked questions

Who is InvGate Service Management best for?: Internal IT and multi-department service desks that want ITIL-aligned ITSM with preconfigured AI agents, from $1,499 a year for 5 agents. Look elsewhere if you want an AI-first Slack-native helpdesk for a small team, or software for supporting external customers.
How much does InvGate Service Management cost?: InvGate Service Management is a paid product. The listed starting price is $1,499/yr for 5 agents. Compare pricing across all listed tools →
What does InvGate Service Management integrate with?: InvGate Service Management integrates with Microsoft Teams, Slack, WhatsApp, Microsoft Intune, Microsoft Entra ID, Okta, Google Workspace, Microsoft 365, Salesforce, Jira, Jira Service Management, Zapier, AnyDesk, TeamViewer, Jamf, SCCM, FileWave, Lansweeper, Workday, SAP, Azure DevOps, and OpenAI.
What compliance standards does InvGate Service Management meet?: Based on the vendor's own security and trust pages, InvGate Service Management claims SOC 2 and GDPR compliance. See how that compares across vendors →
Which support channels does InvGate Service Management cover?: InvGate Service Management handles customer conversations over chat, email, and WhatsApp.
Does InvGate Service Management have a free trial?: Yes: 30-day free trial.
Can I buy InvGate Service Management without talking to sales?: Yes. You can sign up and start on your own.
When was InvGate Service Management founded?: InvGate Service Management was founded in 2009.
What are the best InvGate Service Management alternatives?: Popular alternatives include Atomicwork, ClearFeed, and Freshservice. See all InvGate Service Management alternatives →

Sources for the facts on this page

Pricing model: invgate.com Pro Popular $500 /agent /year Starts at $2,500/year checked October 2026
Starting price: invgate.com Starter $1,499 /year Fixed price checked October 2026
Founded year: blog.invgate.com InvGate was founded in 2009 in Buenos Aires, Argentina checked October 2026
Channels: invgate.com Resolves employee requests in Microsoft Teams, WhatsApp, Slack and your portal, before they become tickets. checked October 2026
Channels: invgate.com Parse incoming e-mails into your service desk. checked October 2026
Compliance: invgate.com InvGate is SOC 2 Type 1 certified. … InvGate also meets GDPR requirements checked October 2026
Data residency: invgate.com Data residency options Special services and data hosting for country-specific requirements. checked October 2026
Free trial: invgate.com 30-day free trial - No credit card needed checked October 2026
How you buy: invgate.com Yes, you can try InvGate Service Management free for 30 days with a ready-to-play account checked October 2026

Updated October 2026

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