How much does eDesk cost?

eDesk is a paid product. The listed starting price is $39/agent/mo billed annually.

What does eDesk integrate with?

eDesk integrates with Amazon, eBay, Walmart, Mirakl, Veepee, TikTok Shop, Shopify, Adobe Commerce (Magento), BigCommerce, WooCommerce, PrestaShop, Shopware, Rithum, ChannelEngine, Linnworks, Klaviyo, StoreFeeder, AfterShip, ShipStation, Veeqo, Shippingbo, Gmail, Instagram, Facebook, WhatsApp, and Aircall.

Which support channels does eDesk cover?

eDesk handles customer conversations over chat, email, voice, WhatsApp, and social media.

What languages does eDesk support?

Language coverage for eDesk: Communicate with customers in any language.

Can eDesk take actions, or does it only answer questions?

eDesk can take actions in connected systems, not just answer questions, including order status and refunds & returns.

Can I buy eDesk without talking to sales?

Yes. You can sign up and start on your own.

What are the best eDesk alternatives?

Popular alternatives include Dixa, Gladly Sidekick, and Gorgias.

eDesk

AI Agents & Chatbots E-commerce Support Help Desk & Ticketing

Ecommerce helpdesk for marketplace and webstore sellers, with an AI Agent billed at $0.99 per outcome that answers across Amazon, eBay and Shopify.

Best for

Multichannel sellers on Amazon, eBay, Walmart and Shopify that want one inbox with order data on every ticket and an AI Agent paid at $0.99 per outcome, from $39 per agent a month billed annually.

Look elsewhere if

You run a single D2C store, a non-retail business, or need published SOC 2 or ISO attestations: eDesk's value is marketplace breadth, and its site makes no security certification claims.

Pricing: Paid from $39/agent/mo billed annually
Founded: 2012
Free trial: 14-day free trial
How you buy: Self-serve signup
Channels: Chat, Email, Voice, WhatsApp, Social
Languages: Communicate with customers in any language
Integrations: Amazon eBay Walmart Mirakl Veepee TikTok Shop Shopify Adobe Commerce (Magento) BigCommerce WooCommerce PrestaShop Shopware Rithum ChannelEngine Linnworks Klaviyo StoreFeeder AfterShip ShipStation Veeqo Shippingbo Gmail Instagram Facebook WhatsApp Aircall

eDesk is a helpdesk built for online sellers rather than adapted to them. It pulls messages from marketplaces such as Amazon, eBay, Walmart and Mirakl, webstores on Shopify, Magento, BigCommerce and WooCommerce, social channels, WhatsApp, email and live chat into one shared inbox, and puts the order history, delivery status and product data next to every ticket. The AI Agent works inside that helpdesk: it identifies the type of query (a return, a cancellation, order status, troubleshooting, a policy question or a pre-sale question), retrieves the order, channel, tracking and product context, applies your approved procedures such as return windows, and then replies or takes the action. eDesk claims it can automate up to 65 percent of support.

The distinctive part is how it decides. Every reply follows procedures you approve and sits behind confidence thresholds, and when the AI Agent is uncertain it escalates to a person rather than guessing, which matters when the action is a refund or a cancellation on a marketplace account with its own seller rules. eDesk says it is the only customer support provider on the Amazon and Walmart developer councils, and it connects to more than 300 marketplaces, stores and logistics tools. Around the AI sit a pre-sales mailbox that prioritises buying questions, a webstore chatbot, a knowledge base, eDesk Talk for phone support with calls logged as tickets, and a Feedback add-on that requests reviews from happy customers on Google, Trustpilot and marketplaces.

Ray Nolan, the serial entrepreneur who founded Hostelworld, founded the company as xSellco in 2012, and it rebranded as eDesk in 2021. Its global headquarters is in New York, with offices in Dublin, London, Cork and Derry, and it says more than 5,000 ecommerce businesses use its tools and that it handles over 50 million conversations a month. Sennheiser cut response times by 61 percent as new ticket volume rose 24 percent; MyBoatStore says the AI Agent handles 30 percent of its support across Amazon, eBay and Shopify; Yvolution reports a 35 percent AI resolution rate and $50,000 in revenue made by the AI Agent in three months.

Essential costs $39 per agent a month billed annually ($49 monthly) for one store or marketplace, Growth $89 for five and Professional $119 for ten, with Enterprise quoted. The AI Agent is included in every plan and charged at $0.99 per outcome, once per ticket, only when it replies or takes a real action; AI Assist drafting ($30 per agent) and Translate ($19 per agent) are add-ons. There is a 14-day full-feature trial with no card. Choose eDesk if you sell across several marketplaces and webstores and want one inbox and one AI Agent that knows the order behind every message. Skip it if you are a single-store D2C brand, a non-retail business, or you need published security certifications: eDesk's strengths are marketplace breadth, and it publishes no compliance claims on its site.

Key features

AI Agent at $0.99 per outcome, charged once per ticket
Unified inbox across Amazon, eBay, Walmart and webstores
Order, tracking and customer data inside every ticket
Pre-sales mailbox and webstore chatbot
Automated review requests on Google and Trustpilot

What the AI can do

Takes actions, not just answers. eDesk can complete tasks in your other systems: Order status Refunds & returns

Visit eDesk →

See the best eDesk alternatives →

Frequently asked questions

Who is eDesk best for?: Multichannel sellers on Amazon, eBay, Walmart and Shopify that want one inbox with order data on every ticket and an AI Agent paid at $0.99 per outcome, from $39 per agent a month billed annually. Look elsewhere if you run a single D2C store, a non-retail business, or need published SOC 2 or ISO attestations: eDesk's value is marketplace breadth, and its site makes no security certification claims.
How much does eDesk cost?: eDesk is a paid product. The listed starting price is $39/agent/mo billed annually. Compare pricing across all listed tools →
What does eDesk integrate with?: eDesk integrates with Amazon, eBay, Walmart, Mirakl, Veepee, TikTok Shop, Shopify, Adobe Commerce (Magento), BigCommerce, WooCommerce, PrestaShop, Shopware, Rithum, ChannelEngine, Linnworks, Klaviyo, StoreFeeder, AfterShip, ShipStation, Veeqo, Shippingbo, Gmail, Instagram, Facebook, WhatsApp, and Aircall.
Which support channels does eDesk cover?: eDesk handles customer conversations over chat, email, voice, WhatsApp, and social media.
What languages does eDesk support?: Language coverage for eDesk: Communicate with customers in any language.
Can eDesk take actions, or does it only answer questions?: eDesk can take actions in connected systems, not just answer questions, including order status and refunds & returns.
Does eDesk have a free trial?: Yes: 14-day free trial.
Can I buy eDesk without talking to sales?: Yes. You can sign up and start on your own.
When was eDesk founded?: eDesk was founded in 2012.
What are the best eDesk alternatives?: Popular alternatives include Dixa, Gladly Sidekick, and Gorgias. See all eDesk alternatives →

Sources for the facts on this page

Pricing model: edesk.com AI Agent is included in every plan, you only pay for the outcomes it delivers. checked October 2026
Starting price: edesk.com For small teams getting started with AI-powered support $39 $49 per agent / month checked October 2026
Founded year: edesk.com founded the company as xSellco in 2012 checked October 2026
Channels: edesk.com Email, live chat & social channels checked October 2026
Channels: edesk.com Get a local or international phone number so your customers can reach your support team easily. checked October 2026
Channels: edesk.com Communication TikTok Shop Instagram Facebook WhatsApp Gmail eDesk Talk checked October 2026
Free trial: edesk.com 14-day full-feature free trial checked October 2026
How you buy: edesk.com No, you do not need a credit card to sign up for a free trial. checked October 2026
AI actions: edesk.com AI Agent answered your customer, or made a call on a return or cancellation, told the customer, and updated the ticket accordingly. checked October 2026
AI takes actions: edesk.com AI Agent answered your customer, or made a call on a return or cancellation, told the customer, and updated the ticket accordingly. checked October 2026
Languages: edesk.com Translate Communicate with customers in any language. AI translations remove language barriers for your whole team. checked October 2026

Updated October 2026

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