How much does Vonage Contact Center cost?

Vonage Contact Center is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Vonage Contact Center integrate with?

Vonage Contact Center integrates with Salesforce, Salesforce Service Cloud Voice, Salesforce Agentforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, SpinSci, and PCI Pal.

What compliance standards does Vonage Contact Center meet?

Based on the vendor's own security and trust pages, Vonage Contact Center claims SOC 2, HIPAA, ISO 27001, and PCI DSS compliance.

Is Vonage Contact Center HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Vonage Contact Center on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Vonage Contact Center cover?

Vonage Contact Center handles customer conversations over chat, voice, SMS, and WhatsApp.

Can I buy Vonage Contact Center without talking to sales?

No. Access starts with a demo or a conversation with sales.

When was Vonage Contact Center founded?

Vonage Contact Center was founded in 2001.

What are the best Vonage Contact Center alternatives?

Popular alternatives include ASAPP, RingCX, and Webex Contact Center.

Vonage Contact Center

Agent Assist & Copilots AI Agents & Chatbots Contact Center & CCaaS Voice & Phone AI

Ericsson-owned Vonage's cloud contact center: deep Salesforce, ServiceNow and Dynamics integrations plus an AI Virtual Assistant that isn't tied to one model.

Best for

Contact centers whose agents live in Salesforce, ServiceNow or Dynamics and want CRM-native telephony with a configurable AI virtual assistant across voice, WhatsApp, SMS and webchat.

Look elsewhere if

You want published per-seat pricing and self-serve setup, or a messaging-first helpdesk rather than a CRM-embedded contact center.

Pricing: Paid from Custom
Founded: 2001
How you buy: Sales-led (demo first)
Company: Owned by Ericsson (acquired July 2022)
Channels: Chat, Voice, SMS, WhatsApp
Compliance: SOC 2 HIPAA ISO 27001 PCI DSS
Integrations: Salesforce Salesforce Service Cloud Voice Salesforce Agentforce Microsoft Dynamics 365 ServiceNow Zendesk Microsoft Teams SpinSci PCI Pal

Vonage Contact Center (VCC) is a cloud contact center built to live inside the CRM. Its native integrations with Salesforce, Microsoft Dynamics 365, ServiceNow and Zendesk auto-log calls and recordings, pop the latest customer record and add click-to-dial, and agents can work either in Vonage's own Intelligent Workspace or in Salesforce Service Cloud Voice, chosen per role. Around the core sit IVR and skills-based routing, a dialer, workforce management, speech analytics, real-time dashboards and gamification. AI shows up as Agent Assist for live agents, Conversation Analyzer for transcription, tagging and QA, AI noise cancellation, and the Vonage Virtual Assistant for self-service.

The Virtual Assistant is the part worth understanding. Vonage does not lock it to one AI approach: within the same platform you choose, per agent, between Hybrid NLU (rules-based processing combined with LLMs, which Vonage says improves containment by up to 20 percent over intent-only flows) and Agentic NLU, which works out what the customer is trying to do and completes multi-step tasks end to end. Vonage Knowledge AI answers only from documents, FAQs and pages you have approved and admits when no verified answer exists rather than guessing. One deployment spans voice, WhatsApp, SMS and webchat, and it connects to Salesforce natively and to other CRMs and ERPs through webhooks. Because Vonage is also a large communications API provider, the contact center can be extended with its messaging, voice and video APIs.

Vonage has been part of Ericsson since July 2022 and says it serves more than 100,000 businesses. For VCC specifically it claims 1,000+ reviews averaging 4.93 out of 5 on the Salesforce AppExchange. Zip Water, the commercial drinking-water company, cut average caller wait times from more than four minutes to 23 seconds and lifted monthly SLA compliance above 90 percent after moving to VCC and the Virtual Assistant. The contact center security page lists PCI DSS, ISO 27001, HIPAA and SOC 2 Type 2.

Pricing is quote-only. Vonage publishes two plans, Priority and Premium, plus add-ons such as speech analytics, the Virtual Assistant, workforce management, web and mobile chat and CRM integrations, but no prices. Choose Vonage Contact Center if Salesforce, ServiceNow or Dynamics is your agents' home and you want a CCaaS that lives inside it, with self-service AI you can tune between rules and agentic behaviour. Skip it if you want published pricing and fast self-serve setup, or a broad social-messaging inbox as the center of your support operation.

Key features

Native Salesforce, ServiceNow, Dynamics 365 and Zendesk integrations
Vonage Virtual Assistant with Hybrid or Agentic NLU
Knowledge AI answering only from approved content
Agent Assist and Conversation Analyzer QA
Workforce management, dialer and gamification

What the AI can do

Hands off to a human with the conversation context when it cannot resolve an issue.

Visit Vonage Contact Center →

See the best Vonage Contact Center alternatives →

Frequently asked questions

Who is Vonage Contact Center best for?: Contact centers whose agents live in Salesforce, ServiceNow or Dynamics and want CRM-native telephony with a configurable AI virtual assistant across voice, WhatsApp, SMS and webchat. Look elsewhere if you want published per-seat pricing and self-serve setup, or a messaging-first helpdesk rather than a CRM-embedded contact center.
How much does Vonage Contact Center cost?: Vonage Contact Center is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Vonage Contact Center integrate with?: Vonage Contact Center integrates with Salesforce, Salesforce Service Cloud Voice, Salesforce Agentforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, SpinSci, and PCI Pal.
What compliance standards does Vonage Contact Center meet?: Based on the vendor's own security and trust pages, Vonage Contact Center claims SOC 2, HIPAA, ISO 27001, and PCI DSS compliance. See how that compares across vendors →
Is Vonage Contact Center HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Vonage Contact Center on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Vonage Contact Center cover?: Vonage Contact Center handles customer conversations over chat, voice, SMS, and WhatsApp.
Can I buy Vonage Contact Center without talking to sales?: No. Access starts with a demo or a conversation with sales.
When was Vonage Contact Center founded?: Vonage Contact Center was founded in 2001.
What are the best Vonage Contact Center alternatives?: Popular alternatives include ASAPP, RingCX, and Webex Contact Center. See all Vonage Contact Center alternatives →

Sources for the facts on this page

Channels: vonage.com Voice, WhatsApp, SMS, and webchat A single Vonage VA deployment allows customers to move between channels without losing continuity. checked October 2026
Compliance: vonage.com SOC 2 Type 2: Service Organization Control 2 Type II certification is an annual process … HIPAA: The Health Insurance Portability and Accountability Act of 1996 is U.S. legislation checked October 2026
Compliance: vonage.com Vonage maintains a range of compliance certifications that are third-party tested and audited, including ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR. checked October 2026
Starting price: vonage.com Get your quote checked October 2026
How you buy: vonage.com Get your quote checked October 2026
Company: vonage.com As part of Ericsson, we're taking the next step checked October 2026
Human handoff: vonage.com Escalate to live agent: Vonage AI Virtual Agent escalates more complex issues and questions to a live agent with relevant expertise. checked October 2026
Founded year: vonage.com Founded in 2001, Vonage pioneered and commercialized a checked October 2026

Updated October 2026

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