supportrequest.ai

← All AI customer support software

RingCX

Agent Assist & Copilots AI Agents & Chatbots Contact Center & CCaaS QA & Conversation Analytics Voice & Phone AI

RingCentral's AI contact center: voice plus 20+ digital channels, AIR Pro AI agents and AI quality management, with published per-user pricing.

Best for

Mid-market support teams, especially existing RingEX customers, that want a published-price contact center ($65/user/mo annually) with voice, 20+ digital channels and built-in AI agents and QA.

Look elsewhere if

You need a heavily customized enterprise deployment or want an AI agent layer that is independent of your phone and contact center vendor.

Pricing
Paid from $65/user/mo billed annually
Founded
2023
How you buy
Sales-led (demo first)
Company
Product of RingCentral (public, NYSE: RNG)
Channels
Chat, Email, Voice, SMS, WhatsApp, Social
Compliance
ISO 27001 PCI DSS
Integrations
Salesforce Salesforce Service Cloud Voice RingEX Calabrio PCI Pal Pindrop evaluagentCX Freshdesk monday.com Apple Messages for Business Textel Yellow.ai

RingCX is RingCentral's natively built contact center, launched in 2023 and sold alongside its RingEX phone system. One license covers voice and what RingCentral counts as 20+ digital channels: web chat, email, SMS, WhatsApp messaging and voice, Apple Messages for Business, Facebook Messenger, Instagram direct messages and in-app messaging. On top sit ACD, IVR and skills-based routing, preview, progressive and predictive dialers for outbound work, and 250+ pre-built reports. The AI layer comes in three parts. AIR Pro builds voice-first AI agents from natural-language prompts that RingCentral says can run multi-step tasks such as verifying IDs, updating records and sending proactive outreach, across voice, SMS, chat and social. AVA Agent Assist and Supervisor Assist give live answers and coaching during calls. AI Quality Management scores 100 percent of interactions against an out-of-the-box model or custom scorecards, and AI Interaction Analytics infers CSAT and NPS from calls instead of relying on surveys.

The distinctive part is how tightly RingCX sits inside RingCentral's own stack. RingCX and RingEX share one app, one directory and presence, so a contact center agent can pull in a back-office colleague without switching tools. That is a real advantage if you already run RingCentral for phones and a reason for caution if you do not. Buyers should also not confuse it with RingCentral Contact Center, the separate NICE-based product whose compliance reports RingCentral still lists on its trust center. RingCX has its own PCI DSS attestation and sits inside RingCentral's ISO/IEC 27001 certification.

RingCentral was founded in 1999 by Vlad Shmunis and Vlad Vendrow and listed on the NYSE in 2013; it reports more than 600,000 customers across its products. Published RingCX results include Worldwide Express exceeding its customer SLAs by 10 percent, The Doctor cutting average handle time from 3:20 to 2:30, and REMCO's service manager saving about 10 hours a week with AI Quality Management summaries.

Pricing is published per user. Standard is $65 per user per month paid annually ($75 monthly), Professional is $95 ($110), Elite is $145 ($165), and Enterprise is quoted. AI Quality Management, Interaction Analytics, Agent Assist and Supervisor Assist are each listed as add-ons from $25 per user per month and AI Workforce Management from $20, so check which tier bundles which. Choose RingCX if you want a mid-market contact center with transparent pricing, real omnichannel coverage and AI that does not need a separate vendor, especially if you already use RingEX. Skip it if you need an enterprise-scale, heavily customized deployment or an AI agent platform you can point at any telephony stack.

Key features

Visit RingCX →

See the best RingCX alternatives →

Frequently asked questions

Who is RingCX best for?
Mid-market support teams, especially existing RingEX customers, that want a published-price contact center ($65/user/mo annually) with voice, 20+ digital channels and built-in AI agents and QA. Look elsewhere if you need a heavily customized enterprise deployment or want an AI agent layer that is independent of your phone and contact center vendor.
How much does RingCX cost?
RingCX is a paid product. The listed starting price is $65/user/mo billed annually. Compare pricing across all listed tools →
What does RingCX integrate with?
RingCX integrates with Salesforce, Salesforce Service Cloud Voice, RingEX, Calabrio, PCI Pal, Pindrop, evaluagentCX, Freshdesk, monday.com, Apple Messages for Business, Textel, and Yellow.ai.
What compliance standards does RingCX meet?
Based on the vendor's own security and trust pages, RingCX claims ISO 27001 and PCI DSS compliance. See how that compares across vendors →
Which support channels does RingCX cover?
RingCX handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.
Can I buy RingCX without talking to sales?
No. Access starts with a demo or a conversation with sales.
When was RingCX founded?
RingCX was founded in 2023.
What are the best RingCX alternatives?
Popular alternatives include ASAPP, CallMiner, and Crescendo.ai. See all RingCX alternatives →
Sources for the facts on this page

Updated October 2026

Similar AI customer support tools

ASAPP

Enterprise contact center AI: GenerativeAgent resolves voice and chat contacts, with humans supervising in the loop. Used by JetBlue and American Airlines.

CallMiner

Conversation intelligence platform that analyzes 100% of contact center interactions for QA, compliance and coaching, now with OmniAgent virtual agents.

Crescendo.ai

AI-native CX platform that replaces chatbot, CCaaS, ticketing and QA tools with AI agents plus a managed team, charging when the AI resolves.

Cresta

Real-time agent assist and AI insights for contact centers, trained on your best performers.

Observe.AI

Conversation intelligence, auto QA, and real-time agent assist for contact centers.

UJET

Cloud contact center with CRM-first data handling, agentic AI virtual agents, agent assist and Spiral conversation analytics, priced per user.

Know when RingCX changes

One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to RingCX. No tracking pixels, unsubscribe in one click.

Is this your product?

Sign in to claim this listing and keep it up to date, or submit a new product to get more visibility for your AI customer support software.