How much does Mosaic AI cost?

Mosaic AI is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Mosaic AI integrate with?

Mosaic AI integrates with Salesforce, Zendesk, ServiceNow, Jira, GitHub, Datadog, Confluence, SharePoint, Google Drive, Slack, Microsoft Teams, Gmail, Gong, Intercom, PagerDuty, Sentry, Mixpanel, and Amplitude.

What compliance standards does Mosaic AI meet?

Based on the vendor's own security and trust pages, Mosaic AI claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance.

Is Mosaic AI HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Mosaic AI on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Can Mosaic AI take actions, or does it only answer questions?

Mosaic AI can take actions in connected systems, not just answer questions, including ticket routing & tagging.

Can I buy Mosaic AI without talking to sales?

No. Access starts with a demo or a conversation with sales.

What are the best Mosaic AI alternatives?

Popular alternatives include Inkeep, Brainfish, and eGain.

Mosaic AI

Agent Assist & Copilots B2B & Technical Support Enterprise Knowledge Base & Self-Service

Enterprise AI platform for technical B2B support, formerly Ask-AI: self-service, triage, rep assist and knowledge automation over your stack.

Best for

Mid-market and enterprise technical support organizations on Salesforce or Zendesk, like Rapid7 and AssetWorks, that want AI across self-service, rep assist and knowledge.

Look elsewhere if

You run simple, high-volume B2C support or want a self-serve product with a published price.

Pricing: Paid from Custom
Founded: 2020
How you buy: Sales-led (demo first)
Company: Independent, venture-backed (Ask-AI Technologies Inc.)
Compliance: SOC 2 HIPAA GDPR ISO 27001
Integrations: Salesforce Zendesk ServiceNow Jira GitHub Datadog Confluence SharePoint Google Drive Slack Microsoft Teams Gmail Gong Intercom PagerDuty Sentry Mixpanel Amplitude

Mosaic AI is the new name for Ask-AI, the AI platform for B2B support, success and sales teams. The company rebranded in January 2026 and moved to getmosaic.ai; ask-ai.com pages now redirect there, the legal entity is still Ask-AI Technologies Inc., and the company says it was not acquired. The product started as an enterprise knowledge assistant and now covers the full case lifecycle on top of your existing help desk: self-service agents that troubleshoot before a case is opened, triage and routing that escalate with full context, an Assist copilot that gives reps answers and account history from across connected systems, knowledge automation that drafts articles from solved cases, insights that flag at-risk customers and product issues, and QA scoring of every case, human or AI.

The distinctive positioning is technical support, where the answer usually is not already written down. Mosaic grounds agents in each customer's product, configuration and case history through what it calls a Customer Context Model, and when a case needs real computation it runs the work in a safe workspace and tests the fix first. Agents are configured around your SOPs, runbooks and approval rules in a no-code builder, with field-level control over what is indexed, scoped read and write access, source citations, human review by default and versioned rollback. Knowledge drafts always go to a subject matter expert before publishing. It runs on Salesforce, Zendesk, ServiceNow, Jira, Confluence, Slack and more than 100 other systems with no migration.

Dr. Alon Talmor, an NLP PhD from Tel Aviv University who previously founded BlueTail (acquired by Salesforce), founded the company in 2020, and the research team includes Tel Aviv University professor Jonathan Berant. The company says Ask-AI raised $20 million. Published results include a 39 percent lower cost to serve at AssetWorks, 35 percent more capacity across Rapid7's frontline teams, a 30.2 percent cut in ticket handling time at Yotpo, and 96 percent of 3,000+ self-service sessions ending without a case at Point of Rental. monday.com and Conductor are also named. Mosaic claims SOC 2 Type II, ISO 27001, GDPR and HIPAA, and says customer data is never used to train models.

Pricing is not published; the process starts with a free analysis of your case data and a live proof environment before you sign. Choose Mosaic AI if you run complex, multi-product technical support at mid-market or enterprise scale on Salesforce or Zendesk and want AI across self-service, reps and knowledge. Skip it if your support is simple, high-volume B2C, or if you need a self-serve tool you can buy this week.

Key features

Self-service agents for complex technical cases
Triage, routing and context-rich escalation
Assist copilot across 100+ connected systems
Knowledge drafts from solved cases with SME approval
QA scoring of every human and AI case

What the AI can do

Takes actions, not just answers. Mosaic AI can complete tasks in your other systems: Ticket routing & tagging

Visit Mosaic AI →

See the best Mosaic AI alternatives →

Frequently asked questions

Who is Mosaic AI best for?: Mid-market and enterprise technical support organizations on Salesforce or Zendesk, like Rapid7 and AssetWorks, that want AI across self-service, rep assist and knowledge. Look elsewhere if you run simple, high-volume B2C support or want a self-serve product with a published price.
How much does Mosaic AI cost?: Mosaic AI is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Mosaic AI integrate with?: Mosaic AI integrates with Salesforce, Zendesk, ServiceNow, Jira, GitHub, Datadog, Confluence, SharePoint, Google Drive, Slack, Microsoft Teams, Gmail, Gong, Intercom, PagerDuty, Sentry, Mixpanel, and Amplitude.
What compliance standards does Mosaic AI meet?: Based on the vendor's own security and trust pages, Mosaic AI claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance. See how that compares across vendors →
Is Mosaic AI HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Mosaic AI on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Can Mosaic AI take actions, or does it only answer questions?: Mosaic AI can take actions in connected systems, not just answer questions, including ticket routing & tagging.
Can I buy Mosaic AI without talking to sales?: No. Access starts with a demo or a conversation with sales.
When was Mosaic AI founded?: Mosaic AI was founded in 2020.
What are the best Mosaic AI alternatives?: Popular alternatives include Inkeep, Brainfish, and eGain. See all Mosaic AI alternatives →

Sources for the facts on this page

How you buy: getmosaic.ai We'll get straight to your needs, show you the platform, and advise you on the right plan. checked October 2026
Starting price: getmosaic.ai We'll get straight to your needs, show you the platform, and advise you on the right plan. checked October 2026
Founded year: getmosaic.ai Alon founded Ask-AI in 2020 checked October 2026
Compliance: getmosaic.ai SOC 2 Type II GDPR ISO27001 HIPAA checked October 2026
AI actions: getmosaic.ai Triage, route & escalate Send every case to the right place with full context. checked October 2026
AI takes actions: getmosaic.ai Yes. You can require a person to review and approve an action before it runs, such as sending a reply or updating a case. checked October 2026

Updated October 2026

Similar AI customer support tools

Inkeep

AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.

Brainfish

AI support agent that resolves refunds, cancellations and account changes by running plain-English workflows against your own systems.

eGain

Enterprise knowledge management with GenAI agents for customer self-service and contact center agents, from a Nasdaq-listed Gartner MQ Leader.

Helpin

AI support that answers and ships the fix. Helpin: one workspace for support, projects, CRM & docs. AI agents answer tickets, ship fixes, and follow up from shared customer history. Self-host free or Cloud.

Intercom

AI-first helpdesk with an omnichannel inbox, ticketing, help center and Copilot, built natively around Intercom's Fin AI agent.

Jira Service Management

Atlassian's service desk for IT, employee and customer support, with Rovo AI agents and a free plan for 3 agents; now sold as Service Collection.

Know when Mosaic AI changes

One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to Mosaic AI. No tracking pixels, unsubscribe in one click.