How much does Chatwoot cost?

Chatwoot is freemium: a free tier covers the basics, and paid plans unlock more. The listed starting price is $19/agent/mo.

What does Chatwoot integrate with?

Chatwoot integrates with Slack, Linear, Shopify, Google Translate, LeadSquared, Dialogflow, Rasa, Amazon Lex, Twilio, Outlook, and Gmail.

What compliance standards does Chatwoot meet?

Based on the vendor's own security and trust pages, Chatwoot claims SOC 2 compliance.

Which support channels does Chatwoot cover?

Chatwoot handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.

What languages does Chatwoot support?

Language coverage for Chatwoot: Support customers in 100+ languages.

Can Chatwoot take actions, or does it only answer questions?

Chatwoot can take actions in connected systems, not just answer questions.

Can I buy Chatwoot without talking to sales?

Yes. You can sign up and start on your own.

What are the best Chatwoot alternatives?

Popular alternatives include HappyFox, Intercom, and Supportifier.

Chatwoot

Agent Assist & Copilots AI Agents & Chatbots Help Desk & Ticketing

Open-source omnichannel support desk you can self-host or run in the cloud, with the Captain AI agent, copilot drafts and a help center.

Best for

Teams that want an open-source, self-hostable omnichannel support desk with an AI agent and copilot, from a free tier or $19 per agent in the cloud.

Look elsewhere if

You want a high-volume autonomous AI agent as the core purchase, since Captain ships with a few hundred credits per plan and relies on OpenAI even when self-hosted.

Pricing: Freemium from $19/agent/mo
Free trial: 15-day free trial
How you buy: Self-serve signup
Company: Independent, investor-backed (Chatwoot Inc)
Channels: Chat, Email, Voice, SMS, WhatsApp, Social
Languages: Support customers in 100+ languages
Data residency: United States (AWS) for Chatwoot Cloud; self-host anywhere
Compliance: SOC 2
Integrations: Slack Linear Shopify Google Translate LeadSquared Dialogflow Rasa Amazon Lex Twilio Outlook Gmail

Chatwoot is an open-source customer support platform, released under the MIT License, that positions itself as the self-hostable alternative to Intercom and Zendesk. It brings website live chat, email (Outlook, Gmail or any IMAP/SMTP inbox), Facebook, Instagram, Twitter, WhatsApp, Telegram, Line and SMS into one threaded inbox, and recently added voice: calls arrive through a Twilio number or WhatsApp calling and are recorded, transcribed and threaded alongside every other channel. Around the inbox sit macros, automation rules, a multi-portal help center with custom domains and AI search, CSAT and team reports, and an open API with webhooks.

The AI layer is Captain. Pointed at your help center, PDFs and website, it answers routine questions end to end and hands off when a person should step in; Copilot drafts replies for agents from docs and history; Memories keeps notes about each customer from past chats; Content gap spots questions your docs cannot answer and drafts FAQs for approval; Monitors count conversations matching a theme you describe in plain words; Triage sets priority, labels and team on new conversations; and Scenarios follow written steps and call tools. If you self-host, note that Captain connects to OpenAI's GPT models, so the AI is not fully on your own infrastructure even when the rest of the stack is. Automatic translation of incoming messages is marked as coming soon.

Chatwoot Inc says more than 15,000 businesses use the product, and the GitHub repository has about 37,000 stars and 400+ contributors. Its investor page names founders and operators on the cap table, including Austen Allred (BloomTech), Kurt Mackey (Fly.io) and Mikhail Seregine (Outschool). Named customers include FairDee, Converso and American Cloud. The cloud service carries a SOC 2 Type II badge and runs on AWS in the United States.

Pricing is published per agent. The cloud Hacker plan is free for up to 2 agents and 500 conversations a month but has live chat only and no Captain; Startups is $19 per agent with 300 Captain credits, Business $39 with voice, teams, automation rules and 500 credits, and Enterprise $99 with SSO and audit logs and 800 credits. Extra credits cost $20 per 1,000. Self-hosting is free in the Community Edition, without Captain, voice or custom branding; Premium Support at $19 per agent adds Captain, and the $99 Enterprise Edition adds SSO and SLA policies. Choose Chatwoot if data control, an open codebase or low per-seat cost matters more than a polished AI agent. Skip it if you want autonomous resolution as the main event, since Captain's allowances are modest and the platform's strength is the inbox.

Key features

Captain AI agent trained on docs, PDFs and site
Copilot drafts, summaries and customer memories
Omnichannel inbox with Twilio and WhatsApp voice
Multi-portal help center with AI search
Open source (MIT) and self-hostable

What the AI can do

Takes actions, not just answers. Chatwoot can complete tasks in your other systems.
Hands off to a human with the conversation context when it cannot resolve an issue.

Visit Chatwoot →

See the best Chatwoot alternatives →

Frequently asked questions

Who is Chatwoot best for?: Teams that want an open-source, self-hostable omnichannel support desk with an AI agent and copilot, from a free tier or $19 per agent in the cloud. Look elsewhere if you want a high-volume autonomous AI agent as the core purchase, since Captain ships with a few hundred credits per plan and relies on OpenAI even when self-hosted.
How much does Chatwoot cost?: Chatwoot is freemium: a free tier covers the basics, and paid plans unlock more. The listed starting price is $19/agent/mo. Compare pricing across all listed tools →
What does Chatwoot integrate with?: Chatwoot integrates with Slack, Linear, Shopify, Google Translate, LeadSquared, Dialogflow, Rasa, Amazon Lex, Twilio, Outlook, and Gmail.
What compliance standards does Chatwoot meet?: Based on the vendor's own security and trust pages, Chatwoot claims SOC 2 compliance. See how that compares across vendors →
Which support channels does Chatwoot cover?: Chatwoot handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.
What languages does Chatwoot support?: Language coverage for Chatwoot: Support customers in 100+ languages.
Can Chatwoot take actions, or does it only answer questions?: Chatwoot can take actions in connected systems, not just answer questions.
Does Chatwoot have a free trial?: Yes: 15-day free trial.
Can I buy Chatwoot without talking to sales?: Yes. You can sign up and start on your own.
What are the best Chatwoot alternatives?: Popular alternatives include HappyFox, Intercom, and Supportifier. See all Chatwoot alternatives →

Sources for the facts on this page

Pricing model: chatwoot.com Hacker $0 /agent/month Up to 2 agents Get started free checked October 2026
Starting price: chatwoot.com Startups $19 /agent/month checked October 2026
Channels: github.com It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc. checked October 2026
Channels: chatwoot.com Calls land in the same inbox as every other channel. checked October 2026
Compliance: chatwoot.com Type II compliant SOC 2 checked October 2026
Data residency: chatwoot.com Chatwoot Cloud runs on AWS with servers located in the United States. checked October 2026
Free trial: chatwoot.com Sign up for your 15-day free trial checked October 2026
How you buy: chatwoot.com Free for 15 days. No credit card needed. checked October 2026
Human handoff: chatwoot.com Answers routine questions end to end, and hands off when a person should step in. checked October 2026
AI takes actions: chatwoot.com Set a process, Captain follows it Write how your team handles a case. Captain runs the steps and tools. checked October 2026
Languages: chatwoot.com Automatically translate customer messages in real-time. Support customers in 100+ languages. checked October 2026

Updated October 2026

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