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Moveworks

AI Agents & Chatbots Enterprise Internal IT & Employee Support

Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.

Best for

Large enterprises that want employee IT, HR and finance requests resolved inside Slack, Teams and Microsoft 365 Copilot, including a bot that answers in the public IT channel, with 1,000+ prebuilt agents, residency in seven regions and compliance up to FedRAMP.

Look elsewhere if

You want customer-facing support, a published price, or independence from ServiceNow: Moveworks is employee-facing, quote-priced, and since December 2025 part of ServiceNow.

Pricing
Paid from Custom
Founded
2016
How you buy
Sales-led (demo first)
Company
Acquired by ServiceNow (December 2025)
Channels
Chat, Email
Languages
Over 100 languages
Data residency
US, EU, US GovCloud, Canada, Australia, UK, Japan
Compliance
SOC 2 HIPAA GDPR ISO 27001 ISO 42001 FedRAMP
Integrations
Slack Microsoft Teams Microsoft 365 Copilot ServiceNow Okta Workday SharePoint Confluence OneDrive Outlook

Moveworks is an AI assistant platform for an entire workforce, built to search and act across the business applications employees already use. An agentic reasoning engine decides what a request actually needs, a marketplace ships more than 1,000 prebuilt agents, and enterprise search reaches across 50 or more systems including OneDrive, SharePoint, Confluence and Outlook. Agent Studio is the low-code builder for teams that want their own agents, and the assistant answers in more than 100 languages across chat, web, mobile and portals.

The Slack behaviour is the part worth understanding, because it is more aggressive than most. Any employee can DM the assistant directly, but Moveworks also puts a bot in the public IT channel, a feature it calls Channel Resolver. It reads every message posted there, and when it predicts it can remediate the issue it steps in: it DMs the employee to resolve the problem, then updates the channel so the answer is visible to everyone. Moveworks describes the resolvable set as software provisioning, account unlocks, installation instructions and the guest WiFi password, which is to say the bulk of what an ask-IT channel actually receives. The same assistant runs in Microsoft Teams, and since a January 2025 expansion of the Microsoft alliance it is also reachable as an agent inside Microsoft 365 Copilot.

Bhavin Shah, Vaibhav Nivargi, Varun Singh and Jiang Chen founded the company in 2016, and it raised more than $300 million from investors including Tiger Global and Kleiner Perkins. On March 10, 2025 ServiceNow agreed to buy it for $2.85 billion in cash and stock, the largest acquisition in ServiceNow's history, and the deal has since closed. Moveworks says more than 350 large enterprises and over 5 million employees use it, including 10 percent of the Fortune 500. Named customers include CVS Health, Toyota North America, BambooHR, Instacart, Coca-Cola Consolidated, AkzoNobel, Procore and Micron.

Pricing is not published anywhere on the site: this is an enterprise sale with a quote at the end of it. Choose Moveworks if you are a large enterprise with a busy ask-IT channel and you want an assistant that resolves in the channel rather than deflecting to a portal, and doubly so if you are already a ServiceNow shop. Skip it if you are under a few thousand employees, where the deployment effort and the contract size will both outrun the problem you are solving.

Key features

What the AI can do

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

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Frequently asked questions

Who is Moveworks best for?
Large enterprises that want employee IT, HR and finance requests resolved inside Slack, Teams and Microsoft 365 Copilot, including a bot that answers in the public IT channel, with 1,000+ prebuilt agents, residency in seven regions and compliance up to FedRAMP. Look elsewhere if you want customer-facing support, a published price, or independence from ServiceNow: Moveworks is employee-facing, quote-priced, and since December 2025 part of ServiceNow.
How much does Moveworks cost?
Moveworks is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Moveworks integrate with?
Moveworks integrates with Slack, Microsoft Teams, Microsoft 365 Copilot, ServiceNow, Okta, Workday, SharePoint, Confluence, OneDrive, and Outlook.
What compliance standards does Moveworks meet?
Based on the vendor's own security and trust pages, Moveworks claims SOC 2, HIPAA, GDPR, ISO 27001, ISO 42001, and FedRAMP compliance. See how that compares across vendors →
Is Moveworks HIPAA compliant?
Yes. The vendor advertises HIPAA compliance for Moveworks on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Moveworks cover?
Moveworks handles customer conversations over chat and email.
What languages does Moveworks support?
Language coverage for Moveworks: Over 100 languages.
Can Moveworks take actions, or does it only answer questions?
Moveworks can take actions in connected systems, not just answer questions, including password & access resets and ticket routing & tagging.
Can I buy Moveworks without talking to sales?
No. Access starts with a demo or a conversation with sales.
When was Moveworks founded?
Moveworks was founded in 2016.
What are the best Moveworks alternatives?
Popular alternatives include Atomicwork, ClearFeed, and Espressive Barista. See all Moveworks alternatives →
Sources for the facts on this page

Updated October 2026

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