If you handle health records, payments, or EU customer data, your shortlist starts with certifications, not features. Vendors publish these facts in scattered trust centers and PDFs; this matrix puts them side by side: 58 tools with verified compliance claims, 35 of them stating HIPAA readiness.
A mark means the vendor publicly claims the certification or compliance on its own site; a blank means we found no public claim, not that the vendor fails it. Compliance claims are verified against vendor security pages by hand, but certifications lapse and scopes vary: always confirm directly with the vendor before you buy, and ask for the actual report.
Claims reflect vendor-published security pages as of July 2026.
| Tool | SOC 2 | HIPAA | GDPR | ISO 27001 | PCI DSS | More | Data residency |
|---|---|---|---|---|---|---|---|
| Kaizo Featured | ✓ | — | ✓ | ✓ | — | — | — |
| Ada | ✓ | ✓ | ✓ | — | ✓ | — | — |
| Assembled | ✓ | — | — | — | — | — | — |
| Automation Anywhere | — | ✓ | — | ✓ | — | ISO 42001 | — |
| Balto | ✓ | — | — | — | — | — | — |
| boost.ai | ✓ | — | — | ✓ | — | — | — |
| Botpress | ✓ | — | ✓ | — | — | — | — |
| Capacity | ✓ | ✓ | ✓ | — | — | — | — |
| Certainly | — | — | ✓ | — | — | — | EU (Frankfurt, Ireland) |
| Chatbase | ✓ | — | ✓ | — | — | — | — |
| Cognigy | ✓ | ✓ | ✓ | ✓ | ✓ | — | — |
| Cresta | ✓ | ✓ | ✓ | — | ✓ | ISO 42001 | — |
| Decagon | ✓ | ✓ | — | — | ✓ | EU AI Act | — |
| DevRev | ✓ | ✓ | ✓ | ✓ | — | — | — |
| Dialpad Ai | — | ✓ | — | — | — | — | US |
| eesel AI | — | — | ✓ | — | — | — | US, EU |
| EvaluAgent | ✓ | ✓ | ✓ | ✓ | — | — | — |
| Fin by Intercom | ✓ | ✓ | — | ✓ | — | ISO 42001 | US, EU, Australia |
| Five9 | ✓ | ✓ | — | ✓ | ✓ | — | — |
| Forethought | ✓ | — | ✓ | — | — | — | — |
| Freshdesk with Freddy AI | ✓ | — | — | ✓ | — | — | — |
| Front | — | — | ✓ | — | — | — | US, EU |
| Genesys Cloud CX | ✓ | ✓ | ✓ | ✓ | ✓ | ISO 42001, FedRAMP | — |
| Gladly Sidekick | ✓ | ✓ | ✓ | — | ✓ | — | — |
| Gorgias | ✓ | ✓ | — | — | — | — | — |
| Help Scout | ✓ | — | — | — | — | — | — |
| HubSpot Breeze | ✓ | — | — | — | — | — | US, EU |
| Hyro | ✓ | ✓ | ✓ | — | — | — | — |
| interface.ai | ✓ | — | — | ✓ | — | — | — |
| Kore.ai | ✓ | ✓ | ✓ | ✓ | ✓ | FedRAMP | By region; private cloud and on-premises options |
| Level AI | ✓ | ✓ | ✓ | ✓ | ✓ | — | — |
| LivePerson | ✓ | ✓ | ✓ | ✓ | ✓ | — | — |
| MaestroQA | ✓ | — | — | — | — | — | US, EU |
| Mavenoid | ✓ | ✓ | ✓ | ✓ | — | — | — |
| My AskAI | ✓ | — | — | — | — | — | US |
| Netomi | ✓ | ✓ | ✓ | ✓ | ✓ | — | — |
| NICE CXone | ✓ | ✓ | ✓ | ✓ | ✓ | FedRAMP | — |
| Observe.AI | ✓ | ✓ | — | ✓ | ✓ | EU AI Act | US, Canada, EU, Australia |
| Parloa | ✓ | — | ✓ | ✓ | — | — | North America, Europe, Asia-Pacific |
| PolyAI | ✓ | ✓ | ✓ | ✓ | ✓ | — | — |
| Posh AI | ✓ | — | — | — | — | — | — |
| Pylon | ✓ | — | — | — | — | — | — |
| Quiq | ✓ | ✓ | ✓ | — | — | — | — |
| Replicant | ✓ | ✓ | ✓ | — | ✓ | — | — |
| Retell AI | ✓ | ✓ | ✓ | — | — | — | — |
| Richpanel | ✓ | ✓ | ✓ | — | — | — | — |
| Salesforce Agentforce | ✓ | — | — | — | — | — | — |
| Sierra AI | ✓ | ✓ | ✓ | ✓ | ✓ | ISO 42001, FedRAMP, EU AI Act | — |
| Sprinklr Service | ✓ | — | — | ✓ | ✓ | FedRAMP | — |
| SupportLogic | ✓ | ✓ | ✓ | ✓ | — | — | — |
| Talkdesk | ✓ | ✓ | ✓ | ✓ | ✓ | ISO 42001, FedRAMP | — |
| Tidio Lyro | ✓ | — | — | — | — | — | — |
| Ushur | ✓ | ✓ | ✓ | ✓ | ✓ | — | — |
| Vapi | ✓ | ✓ | — | — | ✓ | — | — |
| Voiceflow | ✓ | — | — | — | — | — | — |
| Zendesk AI Agents | ✓ | ✓ | ✓ | ✓ | — | ISO 42001, FedRAMP | US, Europe (EEA), Asia Pacific |
| Zendesk QA | ✓ | ✓ | ✓ | ✓ | — | ISO 42001, FedRAMP | — |
| Zowie | ✓ | ✓ | ✓ | — | — | EU AI Act | — |
Certifications tell you a vendor can be trusted with regulated data; they do not tell you the product fits your workflow. Each tool name links to its full listing, with pricing, integrations, and channel support, plus alternatives and head-to-head comparison pages. If you are buying for a regulated industry specifically, the curated shortlists are a faster starting point:
On a budget Regulated industries SaaS startups Shopify stores Support in Slack Teams on Zendesk
Submit or update your listing: regulated buyers filter on these facts first.