How much does Gleap cost?

Gleap uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $29/mo billed annually, plus $0.29 per AI resolution.

What does Gleap integrate with?

Gleap integrates with Jira, Linear, GitHub, Slack, HubSpot, Salesforce, Notion, Zapier, Claude Code, Codex, Cursor, WhatsApp, Instagram, Facebook Messenger, Telegram, Intercom (import), Zendesk (import), and Freshdesk (import).

What compliance standards does Gleap meet?

Based on the vendor's own security and trust pages, Gleap claims SOC 2 and GDPR compliance.

Which support channels does Gleap cover?

Gleap handles customer conversations over chat, email, voice, WhatsApp, and social media.

Can Gleap take actions, or does it only answer questions?

Gleap can take actions in connected systems, not just answer questions, including ticket routing & tagging and custom API actions.

Can I buy Gleap without talking to sales?

Yes. You can sign up and start on your own.

What are the best Gleap alternatives?

Popular alternatives include ClearFeed, Featurebase, and Helpin.

Gleap

AI Agents & Chatbots B2B & Technical Support Help Desk & Ticketing

AI-native help desk for software teams whose Kai agents answer customers, investigate bug reports and open pull requests for engineers.

Best for

Software and app companies that want a help desk where an AI agent answers first and bug reports flow through investigation to a reviewed pull request, from $29 a month.

Look elsewhere if

You run e-commerce or another non-software business, where the bug-to-fix workflow that justifies Gleap does not apply.

Pricing: Per resolution from $29/mo billed annually, plus $0.29 per AI resolution
Free trial: 7-day free trial
How you buy: Self-serve signup
Channels: Chat, Email, Voice, WhatsApp, Social
Data residency: EU or US, chosen at signup
Compliance: SOC 2 GDPR
Integrations: Jira Linear GitHub Slack HubSpot Salesforce Notion Zapier Claude Code Codex Cursor WhatsApp Instagram Facebook Messenger Telegram Intercom (import) Zendesk (import) Freshdesk (import)

Gleap is a help desk built specifically for software companies, and its pitch is "support that ships fixes." It bundles a shared inbox, live chat for web and mobile apps, a help center, in-app bug reporting with console logs and session replay, a public roadmap, release notes and surveys. The AI layer is a set of agents under the Kai name. Kai Support is the first line: it answers from your website, docs, files, Notion pages and code repositories, cites its sources, and hands anything it cannot answer to a person with the thread attached. It runs on the chat widget on every plan and on email, WhatsApp, Instagram, Facebook Messenger, Slack and Telegram from the Team plan up, and Kai Voice answers phone calls on Pro.

The part worth understanding is what happens after first line. Kai Resolve investigates hard tickets using the screen recording, logs, account data and read-only access to your code, then prepares a coding task when it finds a likely bug. Kai Code turns that task into a pull request (on your own Claude Code, Codex or Cursor subscription or in Gleap's cloud), and Kai PM ranks feature requests against customer demand and revenue. Gleap is explicit about the guardrails: Kai Code never merges or deploys, your engineers review and release, and by default a teammate confirms the fix is live before Gleap updates the customer on the original ticket.

Gleap GmbH is based in Schwarzach, Austria, and says more than 4,500 teams use it; it does not publish a founding year. Gather reports response times falling from about 30 minutes to about five after moving support to Gleap, Lywand says its AI support and knowledge base handle about half of all inquiries, and Commonplace says Kai Support handles 50 to 60 percent of inbound support. The company is SOC 2 Type II audited and GDPR compliant, with EU or US hosting chosen at signup, and imports tickets from Intercom, Zendesk and Freshdesk.

Starter is $29 a month billed yearly ($35 monthly) for one seat with live chat, bug reporting and Kai Support; Team is $149 a month billed yearly with unlimited seats, every channel and the full agent team; Pro at $299 adds Kai Voice, model choice and advanced reports; Enterprise starts at $999. On top of the plan, Kai Support costs $0.29 per resolution (counted only when the customer did not ask for a human within 72 hours), while the engineering agents bill by tokens, about $0.49 per investigation on average. The 7-day trial needs a card; there is no free plan. Choose Gleap if you sell software, a large share of your tickets are really bugs, and you want support, bug reports and the roadmap in one tool your engineers will also use. Skip it if you are not a software company, since the bug-to-pull-request loop is most of the reason to pick it.

Key features

Kai Support AI agent with cited answers
Kai Resolve ticket investigation from logs, replays and code
Kai Code pull requests for engineer review
In-app bug reporting with session replay
Shared inbox, help center and public roadmap

What the AI can do

Takes actions, not just answers. Gleap can complete tasks in your other systems: Ticket routing & tagging Custom API actions
Hands off to a human with the conversation context when it cannot resolve an issue.
Choice of LLM: you can pick or bring the model provider.

Visit Gleap →

See the best Gleap alternatives →

Frequently asked questions

Who is Gleap best for?: Software and app companies that want a help desk where an AI agent answers first and bug reports flow through investigation to a reviewed pull request, from $29 a month. Look elsewhere if you run e-commerce or another non-software business, where the bug-to-fix workflow that justifies Gleap does not apply.
How much does Gleap cost?: Gleap uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $29/mo billed annually, plus $0.29 per AI resolution. Compare pricing across all listed tools →
What does Gleap integrate with?: Gleap integrates with Jira, Linear, GitHub, Slack, HubSpot, Salesforce, Notion, Zapier, Claude Code, Codex, Cursor, WhatsApp, Instagram, Facebook Messenger, Telegram, Intercom (import), Zendesk (import), and Freshdesk (import).
What compliance standards does Gleap meet?: Based on the vendor's own security and trust pages, Gleap claims SOC 2 and GDPR compliance. See how that compares across vendors →
Which support channels does Gleap cover?: Gleap handles customer conversations over chat, email, voice, WhatsApp, and social media.
Can Gleap take actions, or does it only answer questions?: Gleap can take actions in connected systems, not just answer questions, including ticket routing & tagging and custom API actions.
Does Gleap have a free trial?: Yes: 7-day free trial.
Can I buy Gleap without talking to sales?: Yes. You can sign up and start on your own.
What are the best Gleap alternatives?: Popular alternatives include ClearFeed, Featurebase, and Helpin. See all Gleap alternatives →

Sources for the facts on this page

Pricing model: gleap.ai Kai Support is $0.29 €0.29 £0.25 per resolution on every plan. checked October 2026
Starting price: gleap.ai Starter is $29 €29 £25 per month billed yearly checked October 2026
Channels: gleap.ai Kai Support answers on the chat widget, email, WhatsApp, Instagram, Facebook Messenger, Slack and Telegram. checked October 2026
Channels: gleap.ai Kai Voice Kai Support answers phone calls. checked October 2026
Compliance: gleap.ai Gleap is SOC 2 Type II audited and GDPR (DSGVO) compliant checked October 2026
Data residency: gleap.ai with a choice of EU or US data residency at signup checked October 2026
Free trial: gleap.ai Every plan, Starter included, starts with a 7-day free trial. checked October 2026
How you buy: gleap.ai You add a card to start it, the first charge is on day 8 checked October 2026
AI actions: gleap.ai Translations, summaries, tagging and assignment checked October 2026
Human handoff: gleap.ai Answers customers from your knowledge, around the clock, and hands over to your team when needed. checked October 2026
Choice of LLM: gleap.ai LLM model choice Choose the model for Kai Code, custom agents and AI workflow steps. checked October 2026
AI takes actions: gleap.ai Kai Support can call your APIs, MCP servers and apps connected through Composio, plus web search and frontend tools. checked October 2026

Updated October 2026

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