How much does Zoom Contact Center cost?

Zoom Contact Center is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Zoom Contact Center integrate with?

Zoom Contact Center integrates with Salesforce, Zendesk, ServiceNow, Microsoft Dynamics 365, HubSpot, Zoom Workplace, and Zoom Phone.

What compliance standards does Zoom Contact Center meet?

Based on the vendor's own security and trust pages, Zoom Contact Center claims SOC 2 compliance.

Which support channels does Zoom Contact Center cover?

Zoom Contact Center handles customer conversations over chat, email, voice, SMS, and social media.

What languages does Zoom Contact Center support?

Zoom Contact Center supports 18 languages (English plus 17 in beta).

Can Zoom Contact Center take actions, or does it only answer questions?

Zoom Contact Center can take actions in connected systems, not just answer questions, including bookings & scheduling.

Can I buy Zoom Contact Center without talking to sales?

No. Access starts with a demo or a conversation with sales.

When was Zoom Contact Center founded?

Zoom Contact Center was founded in 2011.

What are the best Zoom Contact Center alternatives?

Popular alternatives include Ajoxi, Amazon Connect, and ASAPP.

Zoom Contact Center

Contact Center & CCaaS Voice & Phone AI

Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.

Best for

Organizations already on Zoom Workplace and Zoom Phone that want an omnichannel contact center in the same client, with Virtual Agent self-service, Expert Assist for live agents and workforce engagement tools, hosted in any of eight regions, on Salesforce, Zendesk, ServiceNow, Dynamics 365 or HubSpot.

Look elsewhere if

You want a price before talking to sales, a free trial, or a long compliance list: Zoom Contact Center is quote-priced with no trial or self-serve start, and its verified compliance claim is SOC 2 only.

Pricing: Paid from Custom
Founded: 2011
How you buy: Sales-led (demo first)
Company: Product of Zoom Communications (public, NASDAQ: ZM)
Channels: Chat, Email, Voice, SMS, Social
Languages: 18 languages (English plus 17 in beta)
Data residency: US, EU (Germany), Australia, Brazil, Canada, Japan, Mexico, Singapore
Compliance: SOC 2
Integrations: Salesforce Zendesk ServiceNow Microsoft Dynamics 365 HubSpot Zoom Workplace Zoom Phone

Zoom Contact Center is Zoom's omnichannel cloud contact center, built into the same client agents already use for meetings and team chat. It routes voice, video, web chat, SMS, email, and social conversations from a drag and drop flow builder, and layers AI throughout: Zoom Virtual Agent handles self service on chat and voice channels, AI Expert Assist surfaces knowledge and next steps for live agents, and workforce engagement tools cover forecasting, scheduling, and quality management.

Zoom was founded in 2011 by former Cisco engineer Eric Yuan and entered this market in February 2022, when Zoom Contact Center went live in the US and Canada. Three months later it acquired conversational AI startup Solvvy, whose technology became Zoom Virtual Agent in early 2023. The bet has paid off: Zoom reported crossing 100 million dollars in annual contact center revenue in 2026, and at Enterprise Connect 2026 it unveiled Virtual Agent 3.0, a prompt driven Agent Architect, and an Agent Performance Suite for testing AI agents before deployment. Named customers include Vensure, AVI-SPL, Topaz Services, and Oxfordshire County Council.

Pricing is refreshingly public by contact center standards. Zoom sells three tiers, Essentials, Premium, and Elite, with 2026 pricing reported at 69, 99, and 149 dollars per agent per month respectively. AI Companion summaries come with every tier, but AI Expert Assist requires Elite, and Zoom Virtual Agent is a separately quoted add on. Telephony minutes and toll free numbers are metered on top, so budget beyond the sticker price.

Choose Zoom Contact Center if your company already runs on Zoom and wants contact center, phone, and meetings under one roof, or if video support matters, since few rivals handle escalation from chat to video as smoothly. It suits mid market teams modernizing from legacy on premises systems. Skip it if you need a deep standalone helpdesk with ticketing built in, or the decades of niche routing features that Genesys and NICE veterans expect.

Key features

Omnichannel voice and video routing
Zoom Virtual Agent self-service
AI Expert Assist agent guidance
Workforce engagement management suite
Agent Architect AI agent builder

What the AI can do

Takes actions, not just answers. Zoom Contact Center can complete tasks in your other systems: Bookings & scheduling
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Vensure: Self-service rate rose from under 30% to trending toward 75% in two months Source

Visit Zoom Contact Center →

See the best Zoom Contact Center alternatives →

Frequently asked questions

Who is Zoom Contact Center best for?: Organizations already on Zoom Workplace and Zoom Phone that want an omnichannel contact center in the same client, with Virtual Agent self-service, Expert Assist for live agents and workforce engagement tools, hosted in any of eight regions, on Salesforce, Zendesk, ServiceNow, Dynamics 365 or HubSpot. Look elsewhere if you want a price before talking to sales, a free trial, or a long compliance list: Zoom Contact Center is quote-priced with no trial or self-serve start, and its verified compliance claim is SOC 2 only.
How much does Zoom Contact Center cost?: Zoom Contact Center is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Zoom Contact Center integrate with?: Zoom Contact Center integrates with Salesforce, Zendesk, ServiceNow, Microsoft Dynamics 365, HubSpot, Zoom Workplace, and Zoom Phone.
What compliance standards does Zoom Contact Center meet?: Based on the vendor's own security and trust pages, Zoom Contact Center claims SOC 2 compliance. See how that compares across vendors →
Which support channels does Zoom Contact Center cover?: Zoom Contact Center handles customer conversations over chat, email, voice, SMS, and social media.
What languages does Zoom Contact Center support?: Zoom Contact Center supports 18 languages (English plus 17 in beta).
Can Zoom Contact Center take actions, or does it only answer questions?: Zoom Contact Center can take actions in connected systems, not just answer questions, including bookings & scheduling.
Can I buy Zoom Contact Center without talking to sales?: No. Access starts with a demo or a conversation with sales.
When was Zoom Contact Center founded?: Zoom Contact Center was founded in 2011.
What are the best Zoom Contact Center alternatives?: Popular alternatives include Ajoxi, Amazon Connect, and ASAPP. See all Zoom Contact Center alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

August 2026 Starting price updated from $69/agent/mo to Custom.

See every change across the directory →

Sources for the facts on this page

Pricing page: zoom.us $85.00 /user per month · billed monthly $69.00 /user per month · billed annually checked September 2026
AI takes actions: zoom.com Delivering end-to-end resolutions for complex requests without human intervention, using agentic AI that understands intent, manages tasks, and completes actions autonomously. checked September 2026
Human handoff: zoom.com Integrating natively with Zoom Contact Center and Zoom Phone for seamless handoffs that maintain conversational context, reducing customer frustration from having to repeat information. checked September 2026
AI actions: zoom.com greets callers with a clear, natural-sounding voice that correctly routes them to the right team, takes messages, answers questions, and books appointments checked September 2026
Company: news.zoom.com Zoom Communications, Inc. (NASDAQ: ZM) introduced its vision for an AI-powered checked September 2026
Data residency: library.zoom.com customers can choose to store applicable Zoom Contact Center Customer Content in the following locations: United States Australia Brazil Canada Germany Japan Mexico Singapore checked September 2026
Compliance: zoom.com Zoom's SOC 2 report covers the following Zoom Unified Communications (UcaaS) Platform products: checked September 2026
Languages: library.zoom.com Currently, Zoom Contact Center supports English and 17 additional languages in beta for most products checked October 2026
Channels: zoom.com Orchestrate customer interactions across every channel, phone, video, email, chat, SMS, and social media. checked October 2026
Founded year: zoom.com 2011 Eric Yuan founded Zoom with the goal of building the best video conferencing solution on the market. checked October 2026
Pricing model: zoom.com Essentials Contact Center /user/month (billed annually) Inbound omnichannel contact center with VoC. Contact sales checked October 2026
How you buy: zoom.com Talk with one of our CX experts to come up with a plan that’s right for you. checked October 2026
Starting price: zoom.com Essentials Contact Center /user/month (billed annually) Inbound omnichannel contact center with VoC. Contact sales Contact sales Contact sales Contact sales checked October 2026

Updated October 2026

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