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Intercom

Agent Assist & Copilots AI Agents & Chatbots Help Desk & Ticketing Knowledge Base & Self-Service

AI-first helpdesk with an omnichannel inbox, ticketing, help center and Copilot, built natively around Intercom's Fin AI agent.

Best for

SaaS, fintech and ecommerce support teams that want an AI-first helpdesk with Copilot in the inbox and the Fin agent built in, starting at $19 per seat a month billed annually plus $0.99 per Fin outcome, with US, EU or Australian hosting and SOC 2, HIPAA and ISO 42001 coverage.

Look elsewhere if

You want a flat, predictable bill or an independent vendor: seats, Fin outcomes, Copilot and channel usage are metered separately, and the company is now owned by Salesforce.

Pricing
Paid from $19/seat/mo billed annually + $0.99/Fin outcome
Founded
2011
Free trial
14-day free trial
How you buy
Self-serve signup
Minimum commitment
50 outcomes/mo minimum (Fin on an existing help desk)
Company
Acquired by Salesforce (September 2026)
Channels
Chat, Email, Voice, SMS, WhatsApp, Social
Languages
45 languages (Help Center)
Data residency
US, EU or Australia
Compliance
SOC 2 HIPAA GDPR ISO 27001 ISO 42001
Integrations
Slack Shopify GitHub Linear Notion Salesforce WhatsApp Instagram Facebook Discord Okta Microsoft Entra ID OneLogin

Intercom is the customer service suite that the Fin AI agent was built on: an omnichannel inbox, a ticketing system, a help center, outbound messaging, reporting and a Knowledge Hub that feeds both the AI and the human team. This listing covers that helpdesk. Fin, Intercom's AI agent, has its own listing in this directory, because it is also sold on its own for teams that keep Zendesk, Salesforce, HubSpot or Freshdesk underneath. The AI piece that belongs to the helpdesk itself is Copilot, an assistant in the inbox that reads the whole thread, internal notes and customer data before a teammate opens the conversation, drafts a reply from the knowledge base and past conversations, and pulls context from GitHub, Linear and Notion. It can update a ticket or log an issue in those tools with the teammate's approval, and it stops to ask if a reply looks like it has the wrong customer details or belongs to another conversation.

The design choice worth understanding is that Fin and the human team share one record, one inbox and one knowledge base. When Fin needs an approval it asks a teammate and then finishes the conversation itself, and managers get suggestions on missing content or data integrations to fix. Tickets come in three shapes: customer issues, back-office collaboration and tracker tickets that tie many reports of one widespread problem together. The inbox handles chat, email and phone as core channels, plus WhatsApp, Instagram, Facebook, Discord, SMS and shared Slack channels, and the help center publishes in 45 languages across multiple brands.

Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett founded Intercom in 2011. In 2026 the company renamed itself Fin after its AI agent, and Salesforce completed its acquisition of Fin, formerly Intercom, on September 10, 2026, with Fin placed inside Salesforce AI Labs; intercom.com still sells the helpdesk under the Intercom name. It reports more than 30,000 customers. Neo Financial credits it with replacing a stitched-together stack with one system for AI and human support, and Anthropic reports around 560,000 Fin resolutions a month at about a 79 percent resolution rate. Intercom holds SOC 2 Type II, HIPAA, ISO 27001, ISO 27701 and ISO 42001, with hosting in the US, EU or Australia.

Pricing has two parts: seats and usage. On annual billing the Essential plan is $19 per seat a month ($29 month to month), Advanced $85 and Expert $132, and every plan includes Fin at $0.99 per outcome. Copilot is an add-on at $29 per agent a month billed annually, after 10 free Copilot conversations per agent each month, and WhatsApp, SMS, phone and email campaigns are pay-as-you-go. There is a 14-day free trial with no card. Choose Intercom if you want the helpdesk and the AI agent as one system rather than two vendors stitched together, especially for SaaS, fintech or ecommerce support. Skip it if you want a flat, predictable bill or a vendor outside Salesforce: seats, outcomes, add-ons and channel usage all meter separately.

Key features

What the AI can do

Visit Intercom →

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Frequently asked questions

Who is Intercom best for?
SaaS, fintech and ecommerce support teams that want an AI-first helpdesk with Copilot in the inbox and the Fin agent built in, starting at $19 per seat a month billed annually plus $0.99 per Fin outcome, with US, EU or Australian hosting and SOC 2, HIPAA and ISO 42001 coverage. Look elsewhere if you want a flat, predictable bill or an independent vendor: seats, Fin outcomes, Copilot and channel usage are metered separately, and the company is now owned by Salesforce.
How much does Intercom cost?
Intercom is a paid product. The listed starting price is $19/seat/mo billed annually + $0.99/Fin outcome. Compare pricing across all listed tools →
What does Intercom integrate with?
Intercom integrates with Slack, Shopify, GitHub, Linear, Notion, Salesforce, WhatsApp, Instagram, Facebook, Discord, Okta, Microsoft Entra ID, and OneLogin.
What compliance standards does Intercom meet?
Based on the vendor's own security and trust pages, Intercom claims SOC 2, HIPAA, GDPR, ISO 27001, and ISO 42001 compliance. See how that compares across vendors →
Is Intercom HIPAA compliant?
Yes. The vendor advertises HIPAA compliance for Intercom on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Intercom cover?
Intercom handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.
What languages does Intercom support?
Intercom supports 45 languages (Help Center).
Can Intercom take actions, or does it only answer questions?
Intercom can take actions in connected systems, not just answer questions, including custom API actions.
Does Intercom have a free trial?
Yes: 14-day free trial.
Can I buy Intercom without talking to sales?
Yes. You can sign up and start on your own. Minimum commitment: 50 outcomes/mo minimum (Fin on an existing help desk).
When was Intercom founded?
Intercom was founded in 2011.
What are the best Intercom alternatives?
Popular alternatives include Supportifier, Capacity, and Chatsy. See all Intercom alternatives →
Sources for the facts on this page

Updated October 2026

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