How much does LivePerson cost?

LivePerson is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does LivePerson integrate with?

LivePerson integrates with Salesforce, Zendesk, Microsoft Dynamics 365, ServiceNow, Shopify, WhatsApp, Apple Messages for Business, and Avaya.

What compliance standards does LivePerson meet?

Based on the vendor's own security and trust pages, LivePerson claims SOC 2, HIPAA, GDPR, and PCI DSS compliance.

Is LivePerson HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for LivePerson on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does LivePerson cover?

LivePerson handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.

What languages does LivePerson support?

LivePerson supports 44 languages and dialects.

Can LivePerson take actions, or does it only answer questions?

LivePerson can take actions in connected systems, not just answer questions, including order status, refunds & returns, billing & subscription changes, and bookings & scheduling.

Can I buy LivePerson without talking to sales?

No. Access starts with a demo or a conversation with sales.

When was LivePerson founded?

LivePerson was founded in 1995.

What are the best LivePerson alternatives?

Popular alternatives include ASAPP, Bland AI, and boost.ai.

LivePerson

AI Agents & Chatbots Contact Center & CCaaS Enterprise

Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.

Best for

Large brands that run support as messaging first, across web, in-app, SMS, WhatsApp, Apple Messages and social, and want AI agents with their own choice of LLM plus a Copilot for human agents, hosted in the US, UK or Australia with SOC 2, HIPAA, GDPR and PCI DSS coverage.

Look elsewhere if

You want a self-serve product or a vendor in a steady state: LivePerson is quote-priced, enterprise-led, and was acquired by SoundHound AI in September 2026, so ask about the roadmap before signing a long contract.

Pricing: Paid from Custom
Founded: 1995
How you buy: Sales-led (demo first)
Company: Acquired by SoundHound AI (September 2026)
Channels: Chat, Email, Voice, SMS, WhatsApp, Social
Languages: 44 languages and dialects
Data residency: US, UK, Australia
Compliance: SOC 2 HIPAA GDPR PCI DSS
Integrations: Salesforce Zendesk Microsoft Dynamics 365 ServiceNow Shopify WhatsApp Apple Messages for Business Avaya

LivePerson Conversational Cloud is an enterprise platform for handling customer conversations at scale across web messaging, in-app chat, SMS, WhatsApp, Apple Messages for Business, and social channels. AI agents built on the platform resolve routine questions using an intent engine and a bring-your-own-LLM approach, while human agents work in a messaging-first workspace with a generative AI Copilot that drafts replies, summarizes conversations, and translates messages in real time. Voice AI ties phone calls into the same routing and analytics, and Conversational Intelligence reporting shows what customers are actually asking about.

The company is one of the original names in this space. Robert LoCascio founded LivePerson in New York in 1995, back when web chat was a novelty, and took it public on Nasdaq (ticker LPSN) in 2000. It bought VoiceBase and Tenfold in 2021 to add voice analytics and CRM integrations, partnered with Avaya in 2024 to bolt its digital capabilities onto Avaya contact centers, and today claims 18,000 plus brands, with HSBC, Burberry, PNC, and Zurich among its named customers. LoCascio later stepped down, and John Sabino has been CEO since January 2024. In April 2026 voice AI company SoundHound AI agreed to acquire LivePerson, and the deal closed on September 4, 2026, taking the stock off Nasdaq. LivePerson is still sold under its own name while SoundHound folds the platform into OASYS, its orchestrated agent system.

Pricing is quote-based. LivePerson publishes Bronze, Silver, and Gold tiers describing what each unlocks, from the agent workspace up to advanced analytics and generative AI, but no dollar figures. Messaging channels like SMS and WhatsApp pass through provider rates plus a 15 percent handling fee, and generative AI entitlements are negotiated with sales. Budget for an enterprise contract, not a credit-card signup.

Choose LivePerson if you are a large brand that lives on asynchronous messaging and wants proven scale, deep channel coverage, and agent-assist AI with enterprise controls. Look elsewhere if you are a small team that wants transparent pricing and self-service setup, or if a fresh change of ownership and several years of revenue decline make you nervous about vendor stability.

Key features

Omnichannel messaging across channels
Generative AI Copilot for agents
AI agents with custom LLMs
Voice AI and conversation analytics
Conversational Intelligence reporting

What the AI can do

Takes actions, not just answers. LivePerson can complete tasks in your other systems: Order status Refunds & returns Billing & subscription changes Bookings & scheduling
Hands off to a human with the conversation context when it cannot resolve an issue.
Choice of LLM: you can pick or bring the model provider.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

PMI: Shifted 88% of phone and email conversations to messaging Source
Azul: Customer service queue reduced by 84% Source
Getnet: CSAT above 85% in under a year Source

Visit LivePerson →

See the best LivePerson alternatives →

Frequently asked questions

Who is LivePerson best for?: Large brands that run support as messaging first, across web, in-app, SMS, WhatsApp, Apple Messages and social, and want AI agents with their own choice of LLM plus a Copilot for human agents, hosted in the US, UK or Australia with SOC 2, HIPAA, GDPR and PCI DSS coverage. Look elsewhere if you want a self-serve product or a vendor in a steady state: LivePerson is quote-priced, enterprise-led, and was acquired by SoundHound AI in September 2026, so ask about the roadmap before signing a long contract.
How much does LivePerson cost?: LivePerson is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does LivePerson integrate with?: LivePerson integrates with Salesforce, Zendesk, Microsoft Dynamics 365, ServiceNow, Shopify, WhatsApp, Apple Messages for Business, and Avaya.
What compliance standards does LivePerson meet?: Based on the vendor's own security and trust pages, LivePerson claims SOC 2, HIPAA, GDPR, and PCI DSS compliance. See how that compares across vendors →
Is LivePerson HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for LivePerson on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does LivePerson cover?: LivePerson handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.
What languages does LivePerson support?: LivePerson supports 44 languages and dialects.
Can LivePerson take actions, or does it only answer questions?: LivePerson can take actions in connected systems, not just answer questions, including order status, refunds & returns, billing & subscription changes, and bookings & scheduling.
Can I buy LivePerson without talking to sales?: No. Access starts with a demo or a conversation with sales.
When was LivePerson founded?: LivePerson was founded in 1995.
What are the best LivePerson alternatives?: Popular alternatives include ASAPP, Bland AI, and boost.ai. See all LivePerson alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

October 2026 Compliance updated from SOC 2, HIPAA, GDPR, ISO 27001, PCI DSS to SOC 2, HIPAA, GDPR, PCI DSS.

See every change across the directory →

Sources for the facts on this page

Pricing page: liveperson.com Simple pricing. Minimal add‑ons. No service fees. checked September 2026
AI takes actions: liveperson.com These more autonomous agents can book appointments, resolve billing issues, track orders, and handle returns checked September 2026
Human handoff: liveperson.com AI agents manage collaborative conversations using external tools and API integrations, maintaining full conversation context across every handoff checked September 2026
Choice of LLM: liveperson.com Our open platform seamlessly integrates with customer management systems, CRMs, inventory systems, payment platforms, and voice while supporting BYO-LLM and third-party bots. checked September 2026
AI actions: liveperson.com These more autonomous agents can book appointments, resolve billing issues, track orders, and handle returns checked September 2026
Company: sec.gov SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice and agentic AI, today announced the successful completion of its acquisition of LivePerson, Inc. checked September 2026
Data residency: knowledge.liveperson.com LivePerson maintains data centers in the United States, the United Kingdom, and Australia. checked September 2026
Languages: community.liveperson.com LivePerson supports up to 44 languages and dialects for consumer experiences and up to 17 languages for brand user experiences and is constantly expanding its support. checked September 2026
Compliance: liveperson.com SSAE 18 SOC2+HIPAA (formerly SAS70) We conduct yearly data center audits and our reporting is compliant with the American Institute of Certified Public Accountants (AICPA). ISO 27001 Our Information Security Management System is aligned with the ISO 27001 standard. Learn more PCI DSS 4.0 We handle payment data and secure transactions in compliance with Payment Card Industry Data Security Standards 4.0. GDPR Our data and privacy policies are in full compliance with EU General Data Protection Regulation. checked October 2026
Founded year: liveperson.com Built on history 1995 LivePerson founded checked October 2026
Pricing model: liveperson.com Simple pricing. Minimal add‑ons. No service fees. Making it easy for you to realize measurable returns on your digital investments. Request a quote checked October 2026
How you buy: liveperson.com Request a quote Request for Proposal checked October 2026
Starting price: liveperson.com Request a quote Request for Proposal checked October 2026

Updated October 2026

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