LivePerson
AI Agents & Chatbots Contact Center & CCaaS Enterprise
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
- Pricing
- Paid from Custom
- Founded
- 1995
- Channels
- Chat, Email, Voice, SMS, WhatsApp, Social
- Integrations
- Salesforce Zendesk Microsoft Dynamics ServiceNow Shopify WhatsApp Apple Messages for Business Avaya
LivePerson Conversational Cloud is an enterprise platform for handling customer conversations at scale across web messaging, in-app chat, SMS, WhatsApp, Apple Messages for Business, and social channels. AI agents built on the platform resolve routine questions using an intent engine and a bring-your-own-LLM approach, while human agents work in a messaging-first workspace with a generative AI Copilot that drafts replies, summarizes conversations, and translates messages in real time. Voice AI ties phone calls into the same routing and analytics, and Conversational Intelligence reporting shows what customers are actually asking about.
The company is one of the original names in this space. Robert LoCascio founded LivePerson in New York in 1995, back when web chat was a novelty, and took it public on Nasdaq (ticker LPSN) in 2000. It bought VoiceBase and Tenfold in 2021 to add voice analytics and CRM integrations, partnered with Avaya in 2024 to bolt its digital capabilities onto Avaya contact centers, and today claims 18,000 plus brands, with HSBC, Burberry, PNC, and Zurich among its named customers. LoCascio later stepped down, and John Sabino has been CEO since January 2024. In April 2026, voice AI company SoundHound AI agreed to acquire LivePerson.
Pricing is quote-based. LivePerson publishes Bronze, Silver, and Gold tiers describing what each unlocks, from the agent workspace up to advanced analytics and generative AI, but no dollar figures. Messaging channels like SMS and WhatsApp pass through provider rates plus a 15 percent handling fee, and generative AI entitlements are negotiated with sales. Budget for an enterprise contract, not a credit-card signup.
Choose LivePerson if you are a large brand that lives on asynchronous messaging and wants proven scale, deep channel coverage, and agent-assist AI with enterprise controls. Look elsewhere if you are a small team that wants transparent pricing and self-service setup, or if the pending SoundHound acquisition and several years of revenue decline make you nervous about vendor stability.
Key features
- Omnichannel messaging across channels
- Generative AI Copilot for agents
- AI agents with custom LLMs
- Voice AI and conversation analytics
- Conversational Intelligence reporting
See the best LivePerson alternatives →
Frequently asked questions
- How much does LivePerson cost?
- LivePerson is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
- What does LivePerson integrate with?
- LivePerson integrates with Salesforce, Zendesk, Microsoft Dynamics, ServiceNow, Shopify, WhatsApp, Apple Messages for Business, and Avaya.
- What compliance standards does LivePerson meet?
- Based on the vendor's own security and trust pages, LivePerson claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance. See how that compares across vendors →
- Is LivePerson HIPAA compliant?
- Yes. The vendor advertises HIPAA compliance for LivePerson on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
- Which support channels does LivePerson cover?
- LivePerson handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.
- When was LivePerson founded?
- LivePerson was founded in 1995.
- What are the best LivePerson alternatives?
- Popular alternatives include boost.ai, Cognigy, and Gemini Enterprise for Customer Experience. See all LivePerson alternatives →
Updated July 2026
Similar AI customer support tools
boost.ai
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
Cognigy
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Gemini Enterprise for Customer Experience
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
Ada
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
Amazon Connect
AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.
Automation Anywhere
Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.